Sicily by Car Reviews 

In general everything was OK, but the service should pay more attention to the vehicle cleanliness.

fast , efficient and proffesional.

The collection of our car was fine and effortless, we were given an upgrade and received a clean “almost new” car. All the documentation was easy to follow and emailed to me before I had left the car park. Returning the car was also seamless and quick and again the return documentation was emailed to me before our flight left. A great service overall and we will continue to use S.B.Car for more car hires.

Thanks David Elwick

Pick-Up and return was very smooth.

Very satisfied. People at the company could easily communicate in English this time and they were very polite and helpful.

They gave us a car with engine problems and we had to return to change it. The rental car had 85.000 km on the clock already.

Staff were very helpful upon collection and car return

Super service and kind & professional staff in Milan. Quick service and always available for questions.

It was my first time with Sicily by Car and the car was almost new. We were very happy with the service and the price was excellent. I have already booked two further rentals for the next few months ahead.

Easy to book, we had a great car, VW t cross. Ready to pick up after we had booked online, easy drop off. No fuss.
Thoroughly recommend

We had rented a VW T-Roc, but we were handed a smaller car of an inferior brand with a non-functional aircon. Without prior notice the company withdrew 1600 euros from our account for alleged damages. We registered no damage apart from some minor scratches which were already there, and of which we have photo evidence. But Customer service does not reply to our messages.

If I could give zero stars I would. The car we got broke down, which wasnt the problem, this happens. But the way the SBC dealt with the issue was appalling. We were told to get it back to the nearest airport, approx 2 hrs drive away (which wasn't possible). Or call road side assistance to get a tow truck to take it away. But we were then told, with the tow truck option, which really really annoyed me, we still had to get to the nearest airport to collect a new car, at our expense, financially and time. With 2 snall kids, one with additional needs. I asked why the tow truck couldn't bring us the new car and then take away the old one, to which THEY DIDN'T EVEN REPLY. we had to get the car jump started 7 times over 3 days. My husband is mechanically minded and knew the "starter" but they didn't care. Cars break down, this happens, but the way they handled the situation was awful, stay clear of this company!!! Such an obvious solution to keep everyone happy was get the new car delivered while taking away old one, but it shows common sense isn't all that common!!

Smooth experience start to finish, friendly and helpful at the check in desk, really great new car that I loved driving, smooth drop off experience where they walked round the car once and checked the fuel levels and that was it, also responsive over email to questions I had. Would give them a 9.5 out of 10

Honestly my experience was perfect. Since I took my car (with debit car using a supplement in the offer in order to pay with debit) until I gave the car back. The caution (300€) was gave back to me 2 hour after I gave back the car. 100% recommended

I had a lovely experience renting a car with SBC. Booking the car was easy using the app and pick up was smooth at palermo airport. Staff were helpful and showed us any damages the car already had and the car was new and a great drive. Will definitely be using them again next time i come to Sicily.

Generally a very good experience with a few niggles, some of which could be improved.
Good price.
Cars available are equivalents and new and in excellent condition.
Booking process is good, sadly they only give you a link to share your driver information 12 hours before you are due to collect. This would be easier at booking time. Also only for the main driver, not additional drivers so need to reconfirm all driver details at collection.
The usual push to upsell waiver insurance with the scare of you aren't insured. However not necessary if you have your own excess insurance.
The pending card transaction comes off your card same day on return of vehicle.
Drop off and collection were smooth. Especially if prebooked.
The Office is outside the airport building in Catania, but next to where all cars are collected.
Signposting both from the airport terminal and when returning the car at Catania is poor and you can easily end up trying to get into the wrong car return car park.
Friendly helpful staff

No hard sell on extra insurance and friendly service and drop off was simple and no issues - highly recommend.

Fast car handover and return. Very nice and kind service during handover.

We recently traveled Sicily by car- Sicily by car was fantastic. Service was great and hassle-free. Recommend purchasing full coverage insurance through them. Also purchased priority counter service if picking up after 8:30. Several folks were ahead of us but we were called first. Competitively priced.

Kind staff, very easy check-in and check out, clean car. Big bonus: open office until 6 pm on Sundays!!! Little downside: located just a bit outside downtown (take bus or taxi from Bozen train station).