Shopminivip Reviews 

642
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, including hoodies, jumpers, and other items, often noting they are well-made and true to size. Many also appreciate the ease of the online ordering process and the realistic previews provided on the website. However, some customers experienced significant issues with delivery times, with orders arriving much later than expected or not at all, even when express delivery was paid for. There is also considerable dissatisfaction with customer service, as many people report not receiving responses to emails or having difficulty getting refunds for incorrect or undelivered items. A few reviewers also noted receiving items that did not match the product images or had incorrect personalization.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising items like hoodies,... See more

Order

Clients share ambiguous opinions on order experiences, with some finding the online ordering process super... See more

Quality

People report positive experiences with quality, with many customers praising the excellent quality of items... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising quick and fast... See more

Response time

Reviewers highlight negative aspects of response time, with many customers reporting no response from... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I thought my order was taking a while but then when my parcel arrived I was disappointed because I only received one kids teashirt instead of two.

Rated 2 out of 5 stars

I messaged immediately after I ordered and asked for the school name on my personalised item to be amended as I had written it incorrectly but unfortunately I never received a response. The product it... See more

Rated 5 out of 5 stars

I bought 6 of us a Polar Express hoodie to go on the Churnet Valley Polar Express and they were fabulous, excellent quality. The kids loved them and one of them even said “i’m never taking this off, i... See more

Rated 5 out of 5 stars

Excellent quality hoodie. Delivered really quickly without delay. Very good personalisation. Kept in touch with when products being sent to us



Contact info

3.0

Average

TrustScore 3 out of 5

642 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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3.0

All reviews

(642)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered 28th November

Ordered 28th November
I wouldn’t use this company again. Poor website page. I have ordered items, money quickly debited from account. No way to track your order. Overall poor experience. I’m still waiting for my order since 28th November

9 December 2023
Unprompted review
Rated 5 out of 5 stars

Polar Express Hoodies

Ordered 4 Polar Express hoodies and just wow. Quality Fantastic, Logos very professionally done and hoodies very true to size. 100% will buy from Mini VIP again.

7 December 2023
Unprompted review
Rated 1 out of 5 stars

Not recommended

Bought matching pjs for me my partner and family, only one of them came back personalised and we’re all different shades of red would not order again

29 November 2023
Unprompted review
Rated 1 out of 5 stars

DIDNT SEND THE GOODS AFTER A MONTH WAITING

DONT SEND THE GOODS
DONT REPLY TO MESSAGES
THEY REFUNDED ME FOR 2 ITEMS WITHOUT ANY EXPLANATION - AFTER A MONTH WAITING FOR THEM

I DONT BELIEVE THIS TO BE A LEGITIMATE COMPANY AND IF THEY ARE, TERRIBLE SERVICE AND TERRIBLE COMMUNICATION

POSSIBLY SCAMMERs?

23 November 2023
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM SCAM

SCAM SCAM SCAM

DONT SEND THE GOODS
DONT REPLY TO MESSAGES
BLOCK YOU ON FB WHEN YOU CHALLENGE THEM

SCAM SCAM SCAM

23 November 2023
Unprompted review
Rated 5 out of 5 stars

Polar Express Hoodies

I ordered x6 Polar Express Hoodies and realised that by my own mistake I had my timings wrong on when needed by and i needed to ugrade the postage
The business returned my messenger question and even though this was my fault and they wouldn't have arrived if by my ordering time they understood and prioritised my order so it would arrive for our visit

I am very greatful to them and really do send my thanks

They arrived in beautiful quality and all sizings were correct.

Thankyou again!

11 November 2023
Unprompted review
Rated 1 out of 5 stars

Suspect these may be scammers, avoid like the plague!

Suspect these may be scammers, avoid at all costs. Ordered with "express delivery" 2-3 days on 31st October. Messaged the following day asking for tracking to make sure it would arrive by the Friday as needed the items for the weekend. No response and now a week and a half on. Messaged asking to cancel, also ignored. Taken our money and disappeared, payment dispute has had to be raised through the bank.

9 November 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant

Was a little worried about shopping off an advert I saw on fb. But they are fantastic I’m a 4 times returning customer now. I love the personalised clothing and it’s all really high quality with a quick delivery. I even stupidly made a spelling mistake in my order and they picked up and emailed me to see if it was a accident, it was and they waited for me to reply which I really appreciate as most companies run the items through a machine and it’s tough luck if you spelt it wrong. Not shop mini vip, amazing customer service and very reasonably priced I have no complaints and will order again.

26 October 2023
Rated 3 out of 5 stars

Ordered 4 hoodies from this company…

Ordered 4 hoodies from this company tried ringing dosent work sent loads emails no responce at all I'm thinking this could be a scam paid for express delivery to but guess what I have recieved them today but there communication is disgusting no wonder people are panicking thats what let's the company down

8 November 2023
Unprompted review
Rated 1 out of 5 stars

Ordered from here multiple times…

Ordered from here multiple times before. This time I paid £64.99 and now no tracking number, no correspondence to my emails, tried contacting via Facebook messenger nothing. I ordered these bits for my little boys 5th birthday and yest they still haven't come

8 November 2023
Unprompted review
Rated 1 out of 5 stars

Total crooks

Total crooks! They take your money yet nothing arrives. I've been waiting over 8 weeks now!
Please avoid this company at all costs.

27 October 2023
Unprompted review

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