Shopminivip Reviews 

642
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, including hoodies, jumpers, and other items, often noting they are well-made and true to size. Many also appreciate the ease of the online ordering process and the realistic previews provided on the website. However, some customers experienced significant issues with delivery times, with orders arriving much later than expected or not at all, even when express delivery was paid for. There is also considerable dissatisfaction with customer service, as many people report not receiving responses to emails or having difficulty getting refunds for incorrect or undelivered items. A few reviewers also noted receiving items that did not match the product images or had incorrect personalization.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising items like hoodies,... See more

Order

Clients share ambiguous opinions on order experiences, with some finding the online ordering process super... See more

Quality

People report positive experiences with quality, with many customers praising the excellent quality of items... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising quick and fast... See more

Response time

Reviewers highlight negative aspects of response time, with many customers reporting no response from... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I thought my order was taking a while but then when my parcel arrived I was disappointed because I only received one kids teashirt instead of two.

Rated 2 out of 5 stars

I messaged immediately after I ordered and asked for the school name on my personalised item to be amended as I had written it incorrectly but unfortunately I never received a response. The product it... See more

Rated 5 out of 5 stars

I bought 6 of us a Polar Express hoodie to go on the Churnet Valley Polar Express and they were fabulous, excellent quality. The kids loved them and one of them even said “i’m never taking this off, i... See more

Rated 5 out of 5 stars

Excellent quality hoodie. Delivered really quickly without delay. Very good personalisation. Kept in touch with when products being sent to us



Contact info

3.0

Average

TrustScore 3 out of 5

642 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.0

All reviews

(642)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Colours in sets don’t match!

I ordered a set which was trousers, t-shirt and sweatshirt in navy and grey, size 3 - 4. When it arrived the t-shirt and jumper are clearly different colours, when I emailed I was told that it states on the website that colours may vary across sizes due to different manufacturers, I’ve since pointed out it is all the same size but not had a reply. I won’t purchase from them again and I would caution anyone hoping for the picture perfect ‘matching’ set to avoid also. Terrible customer service and cheap items.

1 April 2024
Unprompted review
Rated 5 out of 5 stars

Easter bag

Ordered a personalised easter bag for my grandsons first Easter. Was over the moon with it when it arrived, lovely quality and size well worth the money.

25 March 2024
Rated 1 out of 5 stars

Item came with wrong name on was told a…

Item came with wrong name on was told a replacement would be made on 2nd March - no contact since then tried all ways of contacting and no reply too see if it has even been made yet . Customer service really not great I’ve bought so much from them aswell

28 February 2024
Rated 5 out of 5 stars

Superb Experience

The website was easy to follow and the service was fantastic from start to finish.

I was so happy with the item I ordered.

5 March 2024
Rated 1 out of 5 stars

Do not order from here

Do not order from here. They will send incorrect item and then fail to reply to countless emails to rectify! Happy to take your money but won’t respond to send the correct item ordered

7 February 2024
Unprompted review
Rated 5 out of 5 stars

Great quality tee’s

Made first order and it was wrong
So I sent an email saying I made a mistake
Then reordered again
Money was sent straight back to my account and my order came through
Absolutely perfect
Great customer service,,
I will order again for that special item again 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼 up from me
Thank you SHOPMINIVIP

23 January 2024
Rated 2 out of 5 stars

Bad experience this time but previously good

I'm loathe to leave this review as the items received were of good quality and weve been gifted items from them before also good howover on this occasion what I ordered and what I received were not the same and their website says the phone line is no longer in use so to email the sales team. I did this back on the 10th Jan and still have not had a response.

8 January 2024
Rated 1 out of 5 stars

I purchased a Christmas Eve board for…

I purchased a Christmas Eve board for my son in August, despite numerous emails regarding my order this item never arrived.
I will now try to get a refund! Am really disappointed and would certainly never look to order from them again and would urge others to be cautious!

6 January 2024
Unprompted review
Rated 1 out of 5 stars

Personalised pyjamas

Personalised pyjamas for my daughters birthday never turned up. Zero response from company after initial order. Tried emailing, socisl media etc, just nothing back. Luckily got my money back from bank after raising dispute. Very disappointing. Don't waste your time with these crooks

20 November 2023
Unprompted review

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