Shopminivip Reviews 

643
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the excellent quality of products like hoodies and personalized items, often noting them as well-made and true to description. Many also appreciate the straightforward online ordering process and the quick dispatch and delivery of their items. However, some customers noted significant issues with delivery, including long waiting times, orders not arriving, or items being delayed. Additionally, a number of people reported receiving products that did not match descriptions, arrived damaged, or had incorrect personalization. Reviewers also frequently experienced a lack of response to inquiries and emails, leading to frustration.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and accuracy. Many customers express satisfaction... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Order

Customers consistently note ambiguous experiences with order, with some finding the online ordering process... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising quick and fast... See more

Response time

Consumers express significant dissatisfaction with response times, frequently reporting no response from... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I thought my order was taking a while but then when my parcel arrived I was disappointed because I only received one kids teashirt instead of two.

Rated 2 out of 5 stars

I messaged immediately after I ordered and asked for the school name on my personalised item to be amended as I had written it incorrectly but unfortunately I never received a response. The product it... See more

Rated 5 out of 5 stars

I bought 6 of us a Polar Express hoodie to go on the Churnet Valley Polar Express and they were fabulous, excellent quality. The kids loved them and one of them even said “i’m never taking this off, i... See more

Rated 5 out of 5 stars

Excellent quality hoodie. Delivered really quickly without delay. Very good personalisation. Kept in touch with when products being sent to us



Contact info

3.0

Average

TrustScore 3 out of 5

643 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.0

All reviews

(643)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Total crooks

Total crooks! They take your money yet nothing arrives. I've been waiting over 8 weeks now!
Please avoid this company at all costs.

27 October 2023
Unprompted review
Rated 1 out of 5 stars

Do not order!!!

Do not order!!!

Like most reviews on here I have not received my order and it’s been well
Over a month now.

They are happy to advertise with new posts on FB and Instagram but fail to respond to emails, calls, messenger etc…

How are they still able to take your money?! Something has to be done about this surely it’s illegal to take peoples money knowing they aren’t going to send them what they have ordered!

10 September 2023
Unprompted review
Rated 1 out of 5 stars

I ordered a couple of items

I ordered a couple of items, when I finally received them one of them was the incorrect item, I contacted the company and we agreed to send the correct item out. Over 10 days after the item was apparently delivered... evri driver stated he had not delivered any items that day and he always takes pictures when done. I contacted minivip again and they haven't been helpful and will not offer a refund or a solution 😕 my sons very upset he has not received his items

8 September 2023
Unprompted review
Rated 1 out of 5 stars

Avoid!!!

Avoid!!!!

Order not arrived - No response from emails, no response from messages or insta message! phone dont ring as mailbox full! link to pages on site dont work, chat robot unavailable- money handed over and no communication or item received this is criminal! people work hard for their money!. Communication is non existent. unless you want to just burn money do not use!

26 August 2023
Unprompted review
Rated 2 out of 5 stars

Communication Shocking

Paid for delivery 4-7 days, still had not arrived 13 days later! No response from emails, no response from messages or insta message! No way of tracking parcel.Then parcel just turned up no despatch info or anything. Communication is shocking I would spend your money elsewhere?

2 September 2023
Unprompted review
Rated 1 out of 5 stars

This company is also fade street wear

This company is also fade street wear, if you look on trustpilot they have a terrible record,
I ordered a backpack for my sons birthday, I got no confirmation of order, no tracking, absolutely nothing.
I tried to contact them, got a message pop up, filled it out, and again nothing.
If you’re having trouble and you paid with PayPal, report a problem, they reversed it immediately with a full refund on its way.
That says to me they know about this company already.

22 August 2023
Unprompted review
Rated 1 out of 5 stars

Terrible quality of goods

Terrible quality of goods, damaged and have emailed the company three times and not had a reply. Avoid at all costs if you want products that you can actually gift. Could have done a better job myself.

12 July 2023
Unprompted review

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