Think it is a hard site to understand, never realised I had signed up for a membership, thought I had ordered a dog bed, ended up paying just under £100 for membership I have never used. suppose it i... See more
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The Escalations Team is in touch and helping me to resolve my issues and concern to all my questions. Agent is very kind and nice to me and provide all nessesary details.
The customer support "Edith" contacted me to make sure that everything was taken care of. Thank you for your care, you're a great company.
I don't know, because I changed my decision and refused my order. Now I am waiting when they come back mi money (more than one months)
4.0
Great
59 reviews
Hasn’t replied to negative reviews
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God a satisfactory response.
26 July 2024
Unprompted review
Experienced slight issue but was…
Experienced slight issue but was support by zoe in customer service who rectified the issue very promptly
Good communication and support
19 July 2024
Unprompted review
12/07/2024 new understanding of this site
Think it is a hard site to understand, never realised I had signed up for a membership, thought I had ordered a dog bed, ended up paying just under £100 for membership I have never used. suppose it is my fault for not looking into the site more carefully.
I would like to edit this review as I have had a very nice surprise, Josh from shop4themen team has e.mailed me offering to refund my money because of the misunderstanding, it was so very kind of them to reach out to me, I would now say that I have more faith in them
10 July 2024
Unprompted review
Very helpful support!
Customer support helped with the problem very quickly!
4 July 2024
Unprompted review
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