Gute Preise, schneller Lieferung und auch bei Retouren guter Service. E-Mail-Austausch lief ebenfalls reibungslos. Mein Go-To in Sachen Laufschuhe Great prices, fast delivery and great service rega... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
shop4runners is my favorite companion for my running experience. High quality running shoes and all. Very reasonable prices. The hotline support is gigantic. Very friendly, very smart and always su... See more
Company replied
only in this store i found specific shoes for my need - running/walking shoes for camino Santiago with extra wide size, pronation support - Brooks Adrenaline Gts 25,comfortable with good grip. I am v... See more
Company replied
I purchased a pair of shoes three weeks ago, but they still haven’t arrived. I’ve contacted customer service twice, but no one has provided a clear answer about when I can expect my package. I nee... See more
Company replied
Company details
Information provided by various external sources
Bei uns bekommen Sie Laufschuhe und Laufbekleidung der Marken Asics, Adidas, Mizuno, Brooks, New Balance, Gore und noch vielen mehr zu Top-Preisen. Wir bieten versandkostenfreie Lieferung und 111 Tage Rückgaberecht.
Contact info
Dillsteiner Straße 13, 75173, Pforzheim, Germany
- shop4runners.com
4.3
Excellent
1K reviews
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best Running Online Shop
My favourite shop if I need any kind of running equipment - perfect service, super-fast delivery and good prices - 5 stars!!!
30 April 2025
Unprompted review
Reply from shop4runners
Hi Siegfried,
wow – thank you so much for your great feedback and the 5 stars! 🌟
We're thrilled to be your go-to shop for running gear and that you’re happy with our service, delivery, and prices.
Hope to see you again soon – happy running!
The place to buy new running shoes every year
I buy my new running shoes here every year because they really have good offers and fast delivery.
24 April 2025
Unprompted review
Reply from shop4runners
Hello Regine,
thank you so much for your great feedback!
We’re really happy to hear that you find your new running shoes with us every year and that you’re satisfied with our offers and fast delivery.
We’re looking forward to seeing you again next time! :)
Reply from shop4runners
Hey Tho,
thank you very much for your kind feedback! :)
We’re happy that you’re satisfied with the fast delivery and the product.
We’d love to welcome you back again anytime!
False delivery timelines
The website states that delivery is expected in 1-2 business days. 2 days passed and item still not dispatched. This firm is clearly using this as a way to gain sales without following through.
*Update. It seems that the item in question was never in stock. This firm must order items from suppliers prior to then delivering to customers. Terrible for customers. No chance of meeting stated delivery schedules.
21 April 2025
Unprompted review
Reply from shop4runners
Hey D-Jones,
thank you for your feedback and for bringing this to our attention.
We’re very sorry for the confusion. Some items are not immediately in stock and are ordered from our suppliers once a customer places an order. In these cases, the product page mentions “available in 3–4 days” to indicate that we first need to receive the item before shipping it to you.
We completely understand your frustration regarding the delay and apologize for any inconvenience caused. We are already working on making our availability information even clearer in the future.
Reply from shop4runners
Hey Vesna,
thank you for your message.
No problem – you can of course return the shoes.
Please follow the return instructions provided with your order, or feel free to contact us if you need any help with the return process.
Always happy to come back!
shop4runners offers a wide selection at fair prices, and the goods are shipped very quickly and securely packaged.
16 April 2025
Unprompted review
Reply from shop4runners
Hi Vinzent,
thanks a lot for your great feedback!
We're happy to hear you appreciate our wide selection, fair prices, and fast, secure shipping.
Hope to see you back soon – enjoy your gear!
Reply from shop4runners
Hey Mardo,
Danke dir! Freut uns riesig, dass du zufrieden bist!
Hoffentlich bis zum nächsten mal!
Delivery Fast and Furious :-)
Delivery Fast and Furious :-)
Selection Excelent
Many payment methods
29 March 2025
Unprompted review
Reply from shop4runners
Hey Harry,
thanks a lot for your awesome feedback – love the Fast and Furious reference! 😄
We're really happy to hear you liked our selection and payment options too.
Hope to see you back soon – until then, happy running! 🏃♀️💨
Best regards,
Your shop4runners team
Reply from shop4runners
Hey Tom,
Thanks so much – that’s what we love to hear! 🙌
Enjoy your perfect pair and see you next time at shop4runners!
Good experience
Good experience. I ordered a pair of running shoes that were not in stock but would be available within 3-4 days. They were acquired and delivered in the promised timeframe, and the prices were truly unbeatable.
19 March 2025
Unprompted review
Reply from shop4runners
Hello Ivan,
Thank you for your feedback! 😊
We’re really happy to hear that everything went smoothly and that you’re satisfied with your new running shoes. Great to know the delivery time and price were on point – that’s exactly what we aim for!
Looking forward to seeing you again at shop4runners!
Great shopping experience
Found perfect shoes, good price and very fast delivery👍
20 March 2025
Unprompted review
Reply from shop4runners
Hello Daniel,
Thank you for your great review. We are pleased that you are satisfied with your order from us, and we look forward to your next order with us.
Disappointing delivery
While the website claims orders ship within two days, it took nine days in my case. I placed the order on March 3rd and ten days later it still hasn't arrived (I'm hoping it will come by tomorrow, March 14th - but even this doesn't look certain!)
When confronting customer service with the issue over the phone, I was told that "orders for Switzerland take two days longer" which still doesn't explain why it took longer than a full week for my order to dispatch and for a tracking number to be provided (with no communication whatsoever in the meantime).
3 March 2025
Unprompted review
Reply from shop4runners
Hello Bill,
Thank you for your review.
We're very sorry to hear that your order took so long and that you didn't receive a satisfactory explanation. We apologize for the delay and lack of communication. We will review our shipping process and customer service protocols to ensure such issues are avoided in the future. Please contact our customer service team again so we can clarify the status of your order and ensure you receive it as soon as possible. We apologize again for the inconvenience.
Wonderful product
Wonderful product, fast delivery, easy return, quick reimbursement
20 February 2025
Unprompted review
Reply from shop4runners
Hello Sven, thank you for your positive feedback! We are very pleased that you were satisfied with your purchase at shop4runners.com. Our team does its best every day to offer our customers a first-class shopping experience. If you have any further questions or need help, don't hesitate to contact us. We look forward to your next visit to our shop!
Refuses cancellation of an order which…
Refuses cancellation of an order which is not shipped yet. I cancelled the night before. They reply to me the next morning and ship it anyways around 18:00..
3 February 2025
Unprompted review
Reply from shop4runners
Hello Dave,
Thank you for your review.
We are sorry if you are not satisfied with our service.
We received your email on February 3rd. reached at 10:41 p.m., which is unfortunately outside of our opening hours.
Your order was shipped on February 4th. at 9:14 a.m., so we were no longer able to cancel your order. We are very sorry about this.
tool for checking the coorect size for…
tools for checking the correct size for shoes is very helpful and was absolutely correct
27 January 2025
Unprompted review
Reply from shop4runners
Dear shop4runners-customer, thank you for your great feedback! We're so glad to hear that the size tools helped you find the perfect fit and that everything worked out well. We look forward to helping you again in the future!
Positive experience
A wide selection, including products unavailable in other online stores, fast delivery, and competitive prices.
27 January 2025
Unprompted review
Reply from shop4runners
Dear shop4runners-customer, thank you for your great feedback! We're thrilled to hear that you appreciate our wide selection, fast delivery, and competitive prices. We're happy to have you as a customer and look forward to serving you again soon!
Very efficient, great communication and fair price!
I am very satisfied with the service provided by the company. Everything was spot on, highly recommended. Thank you!!
17 January 2025
Unprompted review
Reply from shop4runners
Hello Michael,
Thank you for your great review.
We are very pleased to hear that you were satisfied with your purchase from us. We hope you have fun with your new running shoes.
Preis und Service top
Gute Preise, schneller Lieferung und auch bei Retouren guter Service. E-Mail-Austausch lief ebenfalls reibungslos. Mein Go-To in Sachen Laufschuhe
Great prices, fast delivery and great service regarding false orders. Communication via e-Mail also went smoothly. My Go-To for running shoes.
14 January 2025
Unprompted review
Reply from shop4runners
Hallo Martin,
Vielen Dank für deine tolle Bewertung.
Es freut uns sehr zu hören, dass du mit deinem Einkauf bei uns zufrieden warst.
Reply from shop4runners
Hello Irena,
Thank you very much for your great review.
We are very pleased that you were satisfied with your purchase from us. We hope you enjoy your order.
I DON'T BUY IN THIS STORE
I DON'T BUY IN THIS STORE
On 29.12.2024 I ordered and paid 152,52 € for ADIDAS ADIZER EVO SL. It was noted that the order will be delivered within 3-4 days. Today I received a message that the product is out of stock and will have to wait for the manufacturer. Why are they allowing me to buy a product when they do not have it in stock? This is not fair!
2 January 2025
Reply from shop4runners
Hello Dainius,
Thank you very much for your review
We are sorry that you have to wait a little longer for your order.
However, we recently received the shoe in very small quantities and demand has been very high since we put it online, so we had to reorder a few pairs.
Therefore the delivery has been significantly delayed.
We would like to sincerely apologize for the inconvenience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.