Gute Preise, schneller Lieferung und auch bei Retouren guter Service. E-Mail-Austausch lief ebenfalls reibungslos. Mein Go-To in Sachen Laufschuhe Great prices, fast delivery and great service rega... See more
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shop4runners is my favorite companion for my running experience. High quality running shoes and all. Very reasonable prices. The hotline support is gigantic. Very friendly, very smart and always su... See more
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only in this store i found specific shoes for my need - running/walking shoes for camino Santiago with extra wide size, pronation support - Brooks Adrenaline Gts 25,comfortable with good grip. I am v... See more
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I purchased a pair of shoes three weeks ago, but they still haven’t arrived. I’ve contacted customer service twice, but no one has provided a clear answer about when I can expect my package. I nee... See more
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Company details
Information provided by various external sources
Bei uns bekommen Sie Laufschuhe und Laufbekleidung der Marken Asics, Adidas, Mizuno, Brooks, New Balance, Gore und noch vielen mehr zu Top-Preisen. Wir bieten versandkostenfreie Lieferung und 111 Tage Rückgaberecht.
Contact info
Dillsteiner Straße 13, 75173, Pforzheim, Germany
- shop4runners.com
4.3
Excellent
1K reviews
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick dispatch and delivery
Quick dispatch and delivery, great products. Putting 4 stars instead of 5 because the package was a total wreck and the items inside could easily have been stolen. It may be worth reinforcing the packaging of your products?
15 November 2025
Unprompted review
Reply from shop4runners
Hi Anne-Lise,
vielen Dank für dein tolles Feedback und deine offenen Worte! Es freut uns sehr, dass du mit den Produkten und der schnellen Lieferung zufrieden bist.
Es tut uns aber leid zu hören, dass das Paket in so schlechtem Zustand angekommen ist – das sollte natürlich nicht passieren. Wir geben dein Feedback direkt an unser Logistikteam weiter, damit wir die Verpackung künftig besser schützen und solche Situationen vermeiden können.
Danke dir für den Hinweis und deine 4 Sterne – wir hoffen, dich beim nächsten Mal komplett überzeugen zu können! 🌟
Really fast delivery
7 November 2025
Unprompted review
Reply from shop4runners
Hallo Martin,
vielen Dank für dein Feedback. Es freut uns sehr, dass du mit der schnellen Lieferung zufrieden bist.
Easy and reliable
Easy online ordering, fast delivery, and the product was as described and well packed.
22 October 2025
Unprompted review
Reply from shop4runners
Hi David,
thanks a lot for your great feedback! 🙌
We’re happy to hear that ordering was easy, delivery was fast, and everything arrived just as expected.
Enjoy!
Reply from shop4runners
Hi Marek,
thanks a lot for your feedback! 😊
We’re glad to hear that everything went smoothly and your order arrived quickly.
Enjoy your new running gear and see you soon at shop4runners!
Good service
16 October 2025
Unprompted review
Reply from shop4runners
Hello Teufique,
Thanks for your review.
Order not delivered, waiting 1+ months
I placed an order with Shop4Runners over a month ago, and I still haven’t received it. The tracking shows the parcel arrived in the UK around three weeks ago, but there have been no updates since.
When I contacted Shop4Runners for help, I was told to speak to the local postal service myself, even though the parcel was sent from Germany. I then spent nearly three hours on the phone with Parcelforce and customs, only to be told that the sender (Shop4Runners) must make the inquiry, not me.
Under EU consumer law (specifically the EU Consumer Rights Directive 2011/83/EU), the seller remains responsible for the goods until they are physically received by the customer. The same principle applies under UK consumer law — the retailer, not the buyer, must sort out delivery problems.
Telling customers to chase international postal services themselves is unacceptable and shows poor customer care.
Shop4Runners said they will start an “investigation” that could take another 14 days, meaning I could be waiting six weeks or more for something I’ve already paid for — with no guarantee of resolution.
If this isn’t resolved promptly, I’ll have no choice but to request a chargeback through my bank, since the goods have not been delivered and the retailer has failed to take responsibility. A chargeback is entirely appropriate in this case, as it allows consumers to recover funds when the seller doesn’t fulfil their delivery obligations within a reasonable timeframe.
Extremely disappointed — I ordered in good faith, but Shop4Runners has shown a lack of accountability, poor communication, and no sense of duty toward their customers.
16 October 2025
Unprompted review
Reply from shop4runners
Hallo Tom,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Wir bedauern sehr, dass es bei Ihrer Bestellung zu Verzögerungen gekommen ist – das entspricht nicht unserem Anspruch an Service und Kundenzufriedenheit.
Nach unseren Informationen befindet sich Ihre Sendung derzeit beim Zoll. Bei internationalen Lieferungen ist es üblich, dass eventuell anfallende Zollgebühren vom Empfänger übernommen werden müssen. Die zuständige Behörde informiert Sie hierzu in der Regel per Post. Erst nach Begleichung dieser Gebühren kann die Ware weitergeleitet werden. Wenn die Zahlung nicht erfolgt, wird die Sendung automatisch an uns zurückgeschickt.
Wir verstehen, dass diese Situation ärgerlich ist, und möchten betonen, dass wir bereits eine Nachforschung beim Versanddienstleister eingeleitet haben, um den Status zu klären. Leider liegt die Verzögerung außerhalb unseres direkten Einflussbereichs, aber wir unterstützen Sie gerne bei allen weiteren Schritten.
Vielen Dank für Ihr Verständnis und Ihre Geduld. Sollten Sie Fragen haben oder Hilfe benötigen, stehen wir Ihnen jederzeit zur Verfügung.
many shoes to choose from
many shoes to choose from, very fast deliver Germany - Lithuania.
10 September 2025
Unprompted review
Reply from shop4runners
thank you for your kind feedback! We’re happy to hear that you’re satisfied with the wide selection of shoes and the fast delivery from Germany to Lithuania.
100% recommended
Order, shipping and communication were perfect. I can recommend shop4runners without any doubt.
1 September 2025
Unprompted review
Reply from shop4runners
Hello Simon,
thank you so much for your kind words! We’re really glad to hear that you were happy with your order, the shipping, and our communication.
Your recommendation means a lot to us – we look forward to welcoming you again soon!
Fast delivery and easy return if…
Fast delivery and easy return if needed. The shoes are AWESOME comfortable!
15 August 2025
Unprompted review
Reply from shop4runners
Thank you, Drea! 😊 We’re glad you loved the fast delivery and the easy return option – and even happier that the shoes feel so amazingly comfortable for you.
Great customer service and fast delivery
Great customer service, product offerings, and really fast delivery!
1 August 2025
Unprompted review
Reply from shop4runners
Hi Louise,
thank you so much for your kind words! 😊
We’re thrilled to hear that you’re happy with our service, product selection, and speedy delivery.
amazing online service & advice via…
amazing online service & advice via call :-) with pleasure
2 July 2025
Unprompted review
Reply from shop4runners
Hi there,
thank you so much for your kind words! 😊
We’re really happy to hear that you had a great experience with our online service and phone support.
Always a pleasure – we’re here for you anytime!
Great shop!
Everything seems optimized, the whole process worked perfectly. Thanks for the great shopping experience.
7 June 2025
Unprompted review
Reply from shop4runners
Hello Sascha,
I'm glad everything worked out without any problems and you're happy. We look forward to welcoming you back next time!
Nice and Cheap price
The delivery from germany (the warehouse) to switzerland was made within three days. The price was very low and the shoes were exactly what i ordered
13 June 2025
Unprompted review
Reply from shop4runners
Hey Marco,
thanks a lot for your great feedback! We're happy to hear that the delivery from Germany to Switzerland was so quick and that everything arrived just as expected. Enjoy your new shoes!
Make sure to check the return policy, especially if you're ordering from outside Germany.
I’m quite disappointed with the return process for this order. I had to pay nearly €16 for the return shipping simply because I don’t live in Germany, which I find quite unfair for an international customer.
Regarding the product: my usual shoe size is 43, but I ordered size 44 to be on the safe side. Unfortunately, the running shoe still felt far too small and tight, which made it unwearable and forced me to return it.
I expected a better fit and a more customer-friendly return policy, especially given the price of the product and the international nature of the store.
6 June 2025
Unprompted review
Reply from shop4runners
Hello Lucian,
We've included the EU, US, UK, and cm measurements in our size charts. You'll have to follow them or contact our customer service directly. We're very accommodating in customer service and happy to accommodate any requests! Our shipping conditions can be found under Shipping and Returns, where everything is clearly stated.
Reply from shop4runners
Thanks a lot! That’s exactly what we aim for – great to hear you’re happy!
Reply from shop4runners
Glad you liked the deal and got your gear fast – happy running!
Reply from shop4runners
"Thanks a lot! That’s exactly what we aim for – simple, fast, easy. We’ll be happy to see you again soon!"
Great prices
Great prices, though it takes a while sometimes for the parcel to be sent out - I've heard they have to source some sizes (not sure if this is true) - but the price savings are worth waiting a couple extra days or weeks, but keep that in mind!
23 May 2025
Unprompted review
Reply from shop4runners
Thanks for your honest feedback, Vincent! You're absolutely right – in some cases we do source specific sizes from external warehouses, which can lead to slightly longer processing times. We really appreciate your patience, and we're glad to hear the savings make it worth the wait!
My package hasn’t arrived, and it’s been over three weeks since I placed the order
I purchased a pair of shoes three weeks ago, but they still haven’t arrived. I’ve contacted customer service twice, but no one has provided a clear answer about when I can expect my package. I need assistance resolving this issue.
I called them already 4 times, still waiting for an Answer.
13 May 2025
Unprompted review
Reply from shop4runners
Hi Tal,
thank you for your message, and we're really sorry for the inconvenience.
To help you quickly and effectively, we kindly ask you to contact our customer service again – either by phone or email – and briefly describe your case in full. Our team will then take care of your order right away and make sure everything is sorted out smoothly.
Reply from shop4runners
Hi Arif,
thanks for your feedback! 😊 Glad to hear that everything arrived on time and just as you wanted.
Take care and see you next time! 🚀
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