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Shielded Insurance Reviews 

11,328
•
TrustScore 5 out of 5

4.9

Insurance Broker
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Review summary

Created with AI, based on recent reviews

Looking at 3,046 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions easy and pleasant. Many highlight the excellent service, noting efficiency, clear communication, and how the company effortlessly handles complex requirements, all while offering competitive and reasonable pricing with quick response times. However, some people mentioned that communication could be slow, with email responses sometimes taking several business days and requiring follow-ups, and a few customers noted instances where calls were not returned.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, efficiency,... See more

Service

Clients share positive opinions on service, consistently highlighting the efficiency, helpfulness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Price

Reviewers mention positive feedback about price, consistently finding competitive and reasonable rates for... See more

Response time

Customers consistently note positive experiences with response times, praising the quick and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Persistence and follow up on a complicated policy requirement was excellent. Two other brokers simply gave up and said "it can't be done". Claudine simply dug in her heels and made it happen.

Rated 5 out of 5 stars

Thaine!!! Thaine everytime exceeds any expectations we have! He makes the whole process effortless and makes you feel understood and looked after! He is an asset to your company and genuinely see... See more

Rated 5 out of 5 stars

Hi, The guys that have helped with my insurance are professional and are quick to communicate. The prices are competitive and they also demonstrate an attitude of care. This makes the process ea... See more

Rated 5 out of 5 stars

I appreciate the timely reminder that the home insurance is due. The caller is always friendly and very clear on any changes etc. The price quoted is lower than comparable insurance quotes from other... See more

Company details

  1. Insurance Broker

Written by the company

Shielded Insurance Brokers arranges insurance cover for all occupations Australia wide. Domestic and Commercial Insurance available at competitive premiums with many options for cover.

Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 43% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(11,328)

2,929 reviews in the last 12 months

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