Jayden is helpful but a little bit pushy, thinking that he is losing business. My advice to your business is good: give customers room to breathe. Do not push the customer to get the insurance. But he... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jayden is helpful but a little bit pushy, thinking that he is losing business. My advice to your business is good: give customers room to breathe. Do not push the customer to get the insurance. But he... See more
Brilliant service! Bill offered us a great service, very responsive and provided individualised help for our personal situation. Communicated well and called when he said he would. He liased well wit... See more
Persistence and follow up on a complicated policy requirement was excellent. Two other brokers simply gave up and said "it can't be done". Claudine simply dug in her heels and made it happen.
Company details
Written by the company
Shielded Insurance Brokers arranges insurance cover for all occupations Australia wide. Domestic and Commercial Insurance available at competitive premiums with many options for cover.
Contact info
Office 5-9, 51 Minchinton Street, 4551, Caloundra, Australia
- 1800979899
- info@shieldedinsurance.com.au
- shieldedinsurance.com.au
4.9
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 1 week
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Great service
Daniel was able to find the best insurance coverage that was affordable and relevant to my situation.
3 July 2026
Excellent communication
22 June 2026
Easy to deal with
Easy to deal with. A phone call, a checklist of questions and they saved me about $500 ! Get shielded Now !
1 July 2026
Great service from start to finish
Great service from start to finish with Ben. Easy, problem free setup and clear about my insurance policy.
1 July 2026
Very helpful & informative
Very helpful & informative. The way he ensured that his explanations made sense & very detailed.
6 July 2026
I had an outcome I was very satisfied…
I had an outcome I was very satisfied with for my home and contents plus landlords insurance. Liam was fast, efficient and very clearly communicative.
6 July 2026
Great customer service
Great customer service friendly easy to talk to staff excellent service all round
1 July 2026
I had an excellent experience working…
I had an excellent experience working with Timothy at Shielded Insurance. He was professional, knowledgeable, and took the time to explain everything clearly, making the whole process simple and stress-free. Timothy was always responsive, answered all my questions promptly, and worked hard to find the right insurance solution for my needs at a competitive price.
I highly recommend Timothy and the team at Shielded Insurance to anyone looking for honest advice, outstanding customer service, and a smooth insurance experience. Thanks again for all your help!
30 June 2026
Thaine was very fast and efficient
Thaine was very fast and efficient. As promised. He explained everything to me and delivered everything he promised. Excellent service. Very professional
2 July 2026
Great quick service and price to suit
2 July 2026
Fast turn-around on product liability…
Fast turn-around on product liability insurance.
Tricky underwriting caught others off-guard and caused delays, however Shielded delivered and provided the best deal amongst the rest.
Though more importantly, they structured the policy to cover all bases and suit our needs.
Highly recommened this team.
30 June 2026
Pretty good just a little rushed in the end.
I had multiple policies due for renewal on 1 July so I was slightly stressed that the offers didn't come back to me until the 11 hour. Most of the offers were pretty good but one policy jumped by over $1K, so I did my own shopping around and found a cheaper policy through a competitor but all in all pretty good.
30 June 2026
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