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Shielded Insurance Reviews 10,858

•
TrustScore 5 out of 5

4.9

Insurance Broker
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Review summary

Created with AI, based on recent reviews

Looking at 2,973 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many highlight the exceptional customer service, noting the personalized approach and clear explanations provided by the team. The service is often described as excellent, with consumers appreciating the efficiency, quick response times, and ease of their overall experience, often securing better deals and value for money. Some people also felt that the company provided competitive pricing, with many reviewers mentioning significant savings on their policies. However, a few other people also felt that despite the efforts, the quoted amounts were not always reasonable or affordable, and some experienced issues with chasing other parties for information.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, highlighting the helpfulness, professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting outstanding communication and... See more

Price

Clients share positive opinions on price, with many reviewers appreciating the competitive and affordable... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting prompt and efficient service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These guys have been helping me for years place some "tricky" insurance for a mixed use business that leases my property. Always helpful, always on time. Cannot recommend them enough if you are looki... See more

Rated 5 out of 5 stars

Had an urgent update needed for my business insurance late on a Friday afternoon. Dan Lean stepped up and went completely out of his way after hours to get my policies updated and certificates issued... See more

Rated 5 out of 5 stars

Great service, I was struggling to get answers from my last broker and insurance companies directly. Shielded Insurance had it sorted within the same hour and signed up by the end of the day. 5 st... See more

Rated 5 out of 5 stars

I have found Shield Insurance to be a professional and responsive company, accurate in what they do, and always looking out for me to give me the best deal. Insurance can be a minefield, and I feel we... See more

Company details

  1. Insurance Broker

Written by the company

Shielded Insurance Brokers arranges insurance cover for all occupations Australia wide. Domestic and Commercial Insurance available at competitive premiums with many options for cover.

Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

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