I spoke to Heinz in Customer Services regarding cleaning our sink in a hard water area. He was so helpful, with good advice, that helped me to solve the problem and restore the sink to its original... See more
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after a rough start, when we finally got to Clare things started moving and have now been resolved.
Installed sink several years ago. The unit does not drain well, there's no fall to the plug hole so water pools. Glazing crazed within 12 mths of installation and areas now chipped despite fitting a m... See more
Company replied
After our builders departed we were left with some marks on the sinks which the cleaner was unable to remove after multiple attempts with her regular cleaning products. A quick call to Shaws, no wait... See more
Company replied
Company details
Information provided by various external sources
Fireclay Sinks - For over 120 years, we have manufactured fireclay kitchen and bathroom sinks in Darwen, Lancashire. Each one is finished by hand by a master craftsman, whose name is stamped underneath as a personal guarantee of quality.
Contact info
Waterside, BB3 3NX, Darwen, United Kingdom
- 01254 775111
- sales@shawsofdarwen.com
- shawsofdarwen.com
4.5
Excellent
303 reviews
Hasn’t replied to negative reviews
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Great products
Great products, fast turnaround, I have even telephoned from Australia and got advice!
23 November 2021
Reply from Shaws of Darwen
Just a brief note to say thank you for taking the time to write a review. It's very much appreciated. It's good to hear that you received the advice you needed - even from Australia! - and of course we're available for any other queries or guidance you may need, at any point in the future.
Very kind and helped us with everything…
Very kind and helped us with everything that we requested :-). Definitely, we recommended !!! R6 Stone Team.
11 November 2021
Unprompted review
Reply from Shaws of Darwen
How lovely to get feedback from real experts! You guys fit exceptionally beautiful kitchens, so we really appreciate the kind words. An Shaws inset sink is only as good as the quality of the surface and installation. Not everyone understands that as a handmade product, the surface needs to work around the actual sink, not just a template from a line drawing. Our customers wouldn't be happy without the meticulous craftsmanship of people like you! Thank you for taking the time to write!
Replacement spares.
Replacement spares ordered on line. Just took a little bit longer to be delivered due to courier forgetting to collect from their depot. Sent an email to Shaws to nudge them along. Very apologetic & product was delivered a few days later.
31 October 2021
Reply from Shaws of Darwen
Dear Richard,
Thank you for taking the time to post a Trustpilot review of Shaws. It's very useful to have feedback on the courier services we use, and our apologies once again for the delay you encountered with your order. Hopefully you are happy with your replacement spares, but do feel free to contact our Customer Services team again if you need any further advice or assistance.
Purchasing experience
Purchasing experience
Great product - poor delivery system, took more than 10 days to arrive and I had to chase the order up, I have no real problem but since you asked!
26 October 2021
Reply from Shaws of Darwen
Dear Julian,
First, thank you for taking the time to write a Trustpilot review of Shaws. We do appreciate all feedback. We are sorry to hear that the delivery was slower than you expected, and that you had to chase. It has been an exceptionally busy period at our factory in Darwen. Demand is very high, driven by the new enthusiasm for home improvement projects. However, we still aim to maintain our usual efficient fulfilment and customer service levels, so please accept our apologies for dropping below those standards. We hope that the product itself continues to meet your expectations.
Quick delivery and quality items
19 October 2021
Reply from Shaws of Darwen
Just a quick note to say thank you for posting a review of Shaws on Trustpilot. It is very much appreciated, and we're delighted that you're happy with your order and the delivery time. Our customer services team are available at any point in the future should you need assistance or advice. Thanks once again.
Top service
Top service, really! Helpful knowledgeable staff and prompt dispatch. Thank you
15 October 2021
Reply from Shaws of Darwen
Dear Okeke,
Thank you for taking the time to provide feedback. We're delighted that you've found our Customer Service team helpful, and hope you enjoy your new sink. Do feel free to contact the team at any point in the future if you need further advice or assistance.
Attention to Traditional Detail
I spent a long time researching belfast sinks for my Victorian inspired kitchen before deciding on Shaws. Little details matter and I noticed that the vast majority of other brands had evidence of machine profiling - by that I mean the rims of the Shaws sinks are very obviously curved (convex) whereas others had harder edges. This gives the sink that slightly more traditional or old-fashioned look. If I add to this the excellent and caring customer service I received recently, I couldn't be happier with my purchase.
6 October 2021
Unprompted review
Reply from Shaws of Darwen
Dear Roz,
Thank you for taking the time to write such a comprehensive Trustpilot review. We agree that small details matter. All our sinks are made by hand, with the rims 'fettled' by experienced craftsman to get the shaped finish. It's all done by a skilled eye and a trained hand. We're delighted to hear that you are happy with your new sink, and equally pleased that you found our Customer Services team helpful. Feel free to contact them at any point in the future if you need assistance or advice. Enjoy your Shaws sink!
Really pleased with our sink
Really pleased with our sink. Lovely to be able to buy British manufacturing. Also posted our spare parts out promptly and for no extra charge. Highly recommended
29 August 2021
Unprompted review
Reply from Shaws of Darwen
Hi Victoria,
Just a quick note to say thank you for taking the time to write a review of Shaws. We're so pleased that you're happy with your new sink. If you feel so inclined, do share any photos with us on social media! And do feel free to contact our customer services team at any point in the future if you need any advice or assistance.
WRONG SIZE SINK GRIDS!!!
I ordered the sink grids for my two new sinks, Butler 1000 and the Square. Unfortunately one is quite a tight fit (butler 1000) whilst the square is a completely different fit altogether and it almost seems like it was made for the wrong sink. Not sure what exactly happened in the manufacturing but they should really sort this measurement issue out before listing them as the grids for these individual sinks.
29 July 2021
Reply from Shaws of Darwen
Dear Sean,
Thank you for taking the time to write a review of Shaws on Trustpilot. We are sorry to hear about the problems you're having with fit. Have you spoken to our Customer Services team in Darwen yet? If not, could I suggest emailing them a couple of photos, if possible, showing the issue. (Email - sales@shawsofdarwen.com) Many thanks once again.
Experiences of a very satisfied customer
I would like to put on record my experience of making a small purchase from Shaws of Darwin. 25 years ago I purchased a superb double Belfast Sink but 25 years later the strainers needed replacing and the company is no longer in existence. I was recommended to contact
Shaws and Susan, working from home during lockdown,sorted everything out efficiently assuring me that if I wasn’t satisfied with the strainers I could return them, nothing was too much trouble.To survive in business in these troubled time you have to give service and look after your customers. Shaws of Darwin do this in abundance they deserve to succeed. thank you
Pauline.
28 July 2021
Unprompted review
Reply from Shaws of Darwen
Dear Pauline,
Thank you so much for the taking the time to write a Trustpilot review of Shaws. It is very much appreciated. Reviews make a real difference to small manufacturers like us. We're delighted to hear that your 25 year old Belfast is still going strong! And of course we were very glad to help with the new strainers. (We'd love to see pictures of the old sink with the new strainers, if you felt like sharing!) I will pass your feedback onto our Customer Services team, and thank you once again.
Good customer service
Ordered item months ago and despite initial delays this was rectified by Shaw’s.
21 July 2021
Reply from Shaws of Darwen
Dear Mr Cooper,
Thank you for taking the time to write a Trustpilot review. We're very sorry that you've had a long wait for your sink, and have not been kept informed. Assuming the order is under your name, I will ask our Customer Services team to contact you urgently with an update. If the order is under a different name, would you mind dropping Customer Services a note and I will follow it up? The email is sales@shawsofdarwen.com. Many thanks.
Update: 22/7/21
Thank you very much for updating your review. Sandra in our Customer Services team had some problems getting through on the phone, but I think has now emailed you. The good news is that your order is now on its way, and you should receive it in the next few days. Our sincere apologies once again for the wait and gaps in communication. We hope you enjoy the new product, and do not hesitate to contact us if you need any assistance or advice.
Stunning product
I had to wait a long time for my Shaker sink due to supply issues … worth the wait though as it is crafted beautifully … I have no doubt that I will admire the workmanship every day once my kitchen is fitted. I am an advocate for buying British as I believe, when we do it well, we produce outstanding products. Thank you 🙏.
20 July 2021
Unprompted review
Reply from Shaws of Darwen
Dear Susan, Thank you for taking the time to write a review of Shaws on Trustpilot, and also for your lovely email to the Customer Services team. It was really appreciated. Thank you too for your patience. It has been an extremely strange year for everyone, Shaws included. We now find ourselves more in demand than ever, as people focus on home improvements rather than holidays, but with all the challenges of COVID safe practices and occasional isolations. This has caused delays in some cases, so thank you for bearing with us. We hope you continue to enjoy your new Shaker, and do please get in touch at any point in the future if you need advice or assistance.
Great Customer Service
After 8 years, one of the rubber seals on my Belfast sink had gone hard and started to drip. Quick email to Shaws and they're sending me the replacement parts. Great service - thanks very much.
16 July 2021
Unprompted review
Reply from Shaws of Darwen
Dear Peter,
A quick note to say thank you for writing a review of Shaws. We really appreciate it. We're very glad to hear that your Belfast sink is going strong. Although at 8 years it remains a youngster - we know of some in daily use that are over 100. It was no problem at all to send a replacement seal. Feel free to contact us at any point in the future for advice or assistance.
Shaws of Darwen
Having been given advise on a previous review to contact customer services for Shaws of Darwen, which I did. Only to be ignored. I have sent 5 emails, all with no response. Is the customer service as bad as the product, I feel I am leaning this way
7 July 2021
Unprompted review
Reply from Shaws of Darwen
Dear Lorraine,
Thank you once again for writing, and for sending us photos of the problem. We have passed these to our technical team for a response, and will come back to you as soon as we can. We are a small British manufacturer with a relatively small team, managing an unprecedented volume of enquires at the moment. We're delighted to be busy, of course, but it can affect our response times. You haven't been forgotten, and we will write back as soon as possible.
Difficult to clean
We have had a Shaw Belfast sink for 3 years in our kitchen. We also have a competitors Belfast sink in the Laundry room which we inherited over 10 years ago. Admittedly the one in the laundry room doesn't see as much regular dirty water but I am able to clean the other one well when it gets messy.The Shaw one is staining and despite ringing the company, asking for advice on how to clean it, what to use etc, I am still left with a brown stained sink . If it has a life long guarantee then I would like to know how to access that or at least see someone come out and prove to me that it can be cleaned?
6 July 2021
Unprompted review
Reply from Shaws of Darwen
Dear Jane,
Thank you for taking the time to write and provide detailed feedback. As a small British manufacturer, we do find every review extremely helpful, whether positive or negative. We are sorry to hear that you're having problems with staining. As a next step, would you be able to take some photos and email them to our Customer Services team? (sales@shawsofdarwen.com) We can pass these to our technical team and hopefully find a solution for you. Thank you.
Requested some spare parts for my…
Requested some spare parts for my farmhouse kitchen sink which were posted to me free of charge the same day.
If only all companies gave that sort of customer service
25 June 2021
Reply from Shaws of Darwen
Dear Peter,
We're very happy to help. Thank you very much for taking the time to write a Trustpilot review. As a small British manufacturer, each review does make a difference, and is greatly appreciated.
Very good sink
Very good sink, certainly on of the nicest and best quality on the market - and made in the UK! Straightforward, friendly service, quick delivery.
21 June 2021
Reply from Shaws of Darwen
Dear Daniel,
Thank you for taking the time to write a review of Shaws of Darwen. It's very much appreciated, and we're especially grateful for the kind words about our sink and service. Your sink has been made as we have always made them, in Waterside, just outside Darwen in Lancashire, since 1897. If you have yet to install the sink, you may find it helpful to view the video guide on our website. And if you need any other assistance or advice, either now or at any point in the future, please do not hesitate to contact us.
Fabulous quality,it’s a stand out…
Fabulous quality,it’s a stand out feature in my new kitchen,love it and would definitely recommend shaws if you are looking for a new sink .
9 June 2021
Reply from Shaws of Darwen
Thank you very much for taking the time to post a Trustpilot review of Shaws. We're so pleased that you love your new sink, and are always very grateful for word-of-mouth recommendations. These are the life blood of our business - and have been since 1897! And do feel free to contact us if you need any assistance or advice, now or in the future.
Poor customer care and rather lack…
Poor customer care and rather lack lustre British company . Guarantee is not honoured .
4 June 2021
Unprompted review
Reply from Shaws of Darwen
Dear Mr Channon,
Assuming this relates to the same issue you wrote about in your Trustpilot reviews of 28th April and 3rd May, I'm afraid our response is the same. Shaws fireclay sinks do come with a lifetime warranty, but accessories such as basket strainers only come with a one year warranty. We do note your frustration on this point, but at present these are the warranties that apply.
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