SGK Distribution Ltd Reviews 

30,022
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 10,246 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and efficient delivery, often highlighting the helpfulness and politeness of the staff. Many appreciate the proactive communication, including advance notice of delivery times and real-time tracking, which contributes to a smooth and hassle-free process. Reviewers frequently mention the delivery teams going above and beyond, carefully handling items, placing them where requested, and even assisting with unpacking, often under challenging conditions. However, some customers experienced issues with product delivery, such as receiving damaged items or incomplete orders, and a few reported delays or poor communication regarding their delivery status. There were also instances where delivery personnel were unable to perform requested assembly services or refused to carry heavy items to the desired location, leading to dissatisfaction.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the politeness, friendliness,... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their politeness, helpfulness, and... See more

Service

Customers had positive experiences with service, often highlighting the politeness, professionalism, and... See more

Product

Customers consistently note ambiguous experiences with product quality and condition upon arrival. Many... See more

Customer communications

Consumers find contact to be positive, with many reviewers appreciating the proactive communication from the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What excellent service both from the manufacturer and supplier. We ordered our mattress on Wednesday afternoon, were up in the Highlands of Scotland and when they said we’ll deliver by Friday we thoug... See more

Rated 5 out of 5 stars

SGK have been great from start to finish. Clear communication. Speedy delivery. Made contact the day before delivery with an estimated timeframe, on the morning of delivery, contacted with an ETA, arr... See more

Company replied

Rated 5 out of 5 stars

Couple of younger lads delivered my bed in 5 (very heavy) packages recently. They brought the packages into my house, which was a big help. Communication was clear from start to end. They kept to the... See more

Company replied

Rated 5 out of 5 stars

Received a text 1 hour before to say the the hey would be approximately 1 hour if that was ok, they then arrived on time and rang me to say they were here, very friendly and helpful pair of young men,... See more

Company replied


Company details

  1. Courier and Delivery Service
  2. Delivery Service
  3. Logistics Service
  4. Shipping Company
  5. Shipping Service
  6. Storage Facility

Written by the company

We are a Bespoke Two Man Delivery Service that serve anywhere in the UK. We collect free of charge in most regions of the UK. We pride in feedback off our customers, retailers , outlets and people in their homes.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

30K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(30,022)

9,758 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick, polite and professional

Very polite, quick, no fuss, got the mattress into the house with no issues. Got a text beforehand to say ETA was 30 mins or so, driver turned up about 35 mins later. Very happy!

2 July 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear F Tran,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

The service was excellent

The service was excellent, the staff was very friendly and the delivery arrived on time!

2 July 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Rubaha Iftikhar,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Totally satisfied

Once again, excellent quick service.
This company are great . 👍

2 July 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear J Stevens,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 4 out of 5 stars

Overall not too bad

Overall not too bad, it's easy to tell that bed is £800 together with a mattress. It's not aligned as well as on pictures and you can see black parts on a beige colour which ruins it a bit

1 July 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Tetiana Horshkova,

Thank you very much for your feedback and the 4-star rating.

We sincerely appreciate your support and are pleased to know that your experience with us met your expectations.

It is always our goal to provide a high quality service, and your kind words encourage us to continue striving for excellence.

Many Thanks,

The SGK Team

Rated 5 out of 5 stars

Excellant service connected with me…

Excellant service connected with me regularly on the day of delivery .
Pleased with my bed settee good value for the special offer of £299.

1 July 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Cheryl O Neill,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Arrived bang on time and very friendly…

Arrived bang on time and very friendly service. Thanks!

2 July 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Keith Towler,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Efficient and friendly delivery…

Efficient and friendly delivery drivers. I was kept well informed of the delivery time.

1 July 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear J North,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Friendly delivered As advice promptly

1 July 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Karen Thompson,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

All perfect!

1 July 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Sarah Grant,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Great delivery service

Great delivery service. Pleasant guys. Quick delivery as well!!

1 July 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Chris Williams,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Efficient on time pleasent manner

Efficient on time pleasent manner

1 July 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Claire Dillo,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Good communication polite and timely…

Good communication polite and timely service.

25 June 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Terry,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Issues promptly sorted and delivery drivers polite and helpful.

We had an issue with our order not going through properly on the system to be delivered, this was promptly sorted out by the grasswarehouse and SGK and we recieved the order the next day.
Staff who were delivering communicated well, were punctual, polite and happy to help.

1 July 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Trish Huntley,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Great service - thank you

Communication regarding my order was accurate and consistent. Drivers were professional, helpful and took care when placing my order in my house (a big, heavy planter).

Great service, thank you.

1 July 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Kirstin Calvin,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Carpet delivery. …

I received my carpet today from SGK & the delivery was on time & went smoothly. The two guys were friendly & I was kept up to date beforehand with delivery instructions. Thank you.

1 July 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Helen Stevens,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

The delivery was ahead of schedule…

The delivery was ahead of schedule following several phones from updating me as to progress. If needed I would recommend this company

1 July 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Mike Norman,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

A reliable delivery and installation services company

SGK both delivered the Pergola I ordered from Hygge, and then installed it.
The 3 chaps arrived at the later end of the scheduled time slot, but did give notice of arrival time, and then delivered their installation services very efficiently during the subsequent 3 hours.
They interacted well with me, seeking clarification of installation options, and warning of issues arising (like identifying the limited risk to cracking of a a couple of tiles during bolting down the legs of the Pergola).
The finished installation was well accomplished, and the features of lighting and heating were reviewed by them for my benefit.

23 June 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear David,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 4 out of 5 stars

They were very helpful and the young…

They were very helpful and the young men were very good in making sure everything was right

30 June 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Gary Carthew,

Thank you very much for your feedback and the 4-star rating.

We sincerely appreciate your support and are pleased to know that your experience with us met your expectations.

It is always our goal to provide a high quality service, and your kind words encourage us to continue striving for excellence.

Many Thanks,

The SGK Team

Rated 5 out of 5 stars

Delivered quickly with no problems

Delivered quickly with no problems

26 June 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Mrs Flynn,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

We're a hard place to deliver to...

I live in a flat 2 up with a circular staircase. These guys were brilliant. They brought up a heavy mattress without complaint. Called me to say when they would be here and they were bang on time.

1 July 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Alastair Gourley,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

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