SGK Distribution Ltd Reviews 29,478

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 10,707 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent delivery service, noting that staff are cheerful, professional, and helpful, often carrying items to the room of choice and even assembling them. People also appreciate the clear and timely communication regarding delivery slots and arrival times, with many receiving calls or texts before the delivery team arrives. The overall service is consistently described as efficient and well-organized. However, some people were dissatisfied with the product itself, mentioning issues like damaged items upon arrival. A few other people also felt that communication was poor in certain instances, particularly when trying to change delivery times or when parts of an order were missing.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the excellent... See more

Staff

Customers generally report positive experiences with staff, highlighting their politeness, helpfulness, and... See more

Service

Clients share positive opinions on service, frequently highlighting excellent communication, promptness, and... See more

Product

People report ambiguous experiences with product quality and delivery. While some customers received their... See more

Customer communications

Reviewers highlight positive aspects of contact. Many customers appreciate clear communication from the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Albeit slightly earlier than suggested but shouldn’t complain. Very helpful, courteous and polite. Carried the mattress into the house and left it where I wanted it. Impressed that they were cheerful... See more

Company replied

Rated 5 out of 5 stars

Communication wise the company is A1. I cannot fault the emails I recieved notifying me of how/when my parcel would be delivered. However, I did leave a note on one email stating if I wasn't at home,... See more

Company replied

Rated 5 out of 5 stars

Excellent communication. Notified of the time slot via email and text. Tracking link was good and easy to use. The delivery men called 40mins before arrival. On arriving both men were very considerat... See more

Company replied

Rated 5 out of 5 stars

SGK is the benchmark that all courier companies should be aiming for. Can't fault them - timely and clear communication and delivered when promised. Two delivery guys were pleasant and were happy to d... See more

Company replied


Company details

  1. Courier and Delivery Service
  2. Delivery Service
  3. Logistics Service
  4. Shipping Company
  5. Shipping Service
  6. Storage Facility

Written by the company

We are a Bespoke Two Man Delivery Service that serve anywhere in the UK. We collect free of charge in most regions of the UK. We pride in feedback off our customers, retailers , outlets and people in their homes.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

29K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

My parcel came on time perfect service

My parcel came on time perfect service

28 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Nancy Klimasda,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Great delivery service

Great delivery service. Called ahead and very polite team of 2 who delivered my cupboard today from Roseland furniture. Thank you to the 2 gentlemen!

28 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Rachel,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Cheery guys aftr long day

2 delivery men 1st class brought mattress nd pillows into room placed where i requested took oldnmattress away nice guys

28 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear David Ogilvie,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Very pleased with SGK

Great service, my Origin mattress was delivered at the time they allocated. Kept informed of delivery time and got a phone call when they were 30 minutes away. The guys were polite and respectful.

27 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Cat Stowell,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Accurate tracking and delivery on time

Accurate tracking and delivery on time. Fuss free and polite delivery.

28 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear IR,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Excellent delivery service ...

Excellent delivery service .... on time , polite & efficient .Compares favourably with the majority of delivery services .

28 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Michael Hinchcliffe,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Prompt

Prompt, helpful and recommended

28 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Nic,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Highly recommend

Timely notice and reminder of delivery times (by e-mail and phone). Very polite and helpful drivers.

28 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Ann,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Very good service

Very good service, polite and friendly. Communication great and delivered on time with a phone call 30mins before to let me know they’ll be here soon.

28 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Michelle Drewitt,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Great mattress and service.…

Great communication from the point of ordering through to the next day delivery. The drivers arrived half an hour early and were friendly and efficient. They were really helpful. It was great to have my old, very heavy mattress taken away. I have to open it up and wait 48 hours before using but I'm sure I'll be happy with it. It was a good price for a quality product.

28 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Diana Marchand,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Driver called to say he was delivering…

Driver called to say he was delivering earlier than time slot offered which pleased me.

Driver was polite when delivering

28 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Bernard Francis,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Very easy experience ordered delivered…

Very easy experience ordered delivered sorted thank you very much

28 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Janet Allen,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Spot on time delivery

They phoned with a delivery time,that was spot on and the guys were very courteous and helpful. Really appreciated.
Paul.

28 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Paul Crickmore,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Great service

Excellent service kept you updated all the time, gave you a good time slot you could change if needed.

28 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Linda Fred,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

The large item I ordered was delivered…

The large item I ordered was delivered on time. The 3hr timeslot is much better than some others that have you waiting around all day. Communications were timely. The guys that delivered it were spot on and took all the heavy items around back where I needed them. Top Class, Thanks.

27 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Kev Lye,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Such helpful couriers

The delivery was delayed but the two guys who came were super helpful. They hauled a king size mattress up three flights of stairs for me even though they didn’t technically have to. Thank you!

27 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Jo Jacobson,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Great service

On time, polite, helpful, phoned 20 minutes before arrival - perfect.

27 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear M Melanie Lewis,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 2 out of 5 stars

Delivery was fine but person that…

Delivery was fine but person that delivered made me uneasy. Took a photo of parcel(that’s expected) then took a picture of my open door and then another of my front garden and ran back to van

27 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear The Eld Of,

Thank you for your feedback.

We're glad the delivery itself went smoothly, but we're sorry to hear the driver’s behaviour made you feel uneasy. Drivers may take proof-of-delivery photos, however your comments about the additional photos and the way the situation was handled are concerning.

We appreciate you bringing this to our attention and will ensure this is reviewed with the delivery team.

Many Thanks,

The SGK Team

Rated 5 out of 5 stars

Good polite lads

Good polite lads, haven't looked at the item delivered but fair play to them. 🙂💯

27 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Customer,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Excellent delivery

Excellent delivery, on time and carried mattress right into the room. A1 Service.

27 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Denham Pearce,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

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