Sesame Reviews 

4,272
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,062 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and providers for their professionalism, knowledge, and compassionate approach. Many people appreciate how providers listen attentively to concerns, making them feel heard and well-cared for during their appointments. The service is often highlighted as easy, quick, and convenient, with many finding it a practical alternative to traditional doctor visits. Reviewers also note the efficiency of the user experience, including prompt prescriptions and smooth processes. However, some customers also noted issues with provider competence or care, citing instances where providers seemed unengaged, failed to review records, or offered inappropriate medical advice. Additionally, a few other people felt dissatisfied with customer service, experiencing unresolved issues, lack of callbacks, or unhelpful chatbot interactions.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their kindness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, highlighting the convenience, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many feeling heard, cared for, and that their concerns... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as smooth, easy, and... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding prices affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Achie was thoughtful and considerate throughout our initial call. I really appreciate that she listened to my concerns and addressed each one to make sure I was comfortable with the plan. I really wis... See more

Rated 5 out of 5 stars

My APRN Camilo Murillo is awesome! He is the best healthcare provider I have ever been to. He is very knowledgeable and listens to your needs and concerns. He is very easy to talk to and it's a ple... See more

Rated 5 out of 5 stars

Had wonderful experience with Juan Fernandez who went over my situation with true professionalism. Customer service agent who helped me set up was fantastic as well. Very happy to be taken care of so... See more

Company replied

Rated 5 out of 5 stars

Randi Berkowitz is the best provider through this service. This was my second time being seen by her, and BOTH times, her compassion, knowledge, and care moved and encouraged me towards healing. She i... See more

Company replied


Company details

  1. Doctor

Written by the company

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(4,272)

1,044 reviews in the last 12 months

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Rated 5 out of 5 stars

Doc was wonderful!

The doctor was really helpful and nice and answered my questions and provided recommendations. Will request her again next time.

24 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

The provider was very kind

The provider was very kind, took the time to listen to my concerns, and never made me feel rushed. They explained everything clearly, suggested medication options, and genuinely cared about helping me. Highly recommend!

24 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐Lovelin was an Amazing Provider!

⭐⭐⭐⭐⭐

I had an excellent experience with Lovelin through Sesame. She has open availability for everyone’s schedule! She was professional, reliable, punctual, and incredibly knowledgeable. She took the time to listen to my concerns, answered all of my questions thoroughly, and made me feel heard and understood throughout the entire appointment.

Lovelin not only helped me with my medical issue and promptly sent my prescription to the pharmacy, but she also took the time to explain other services available through Sesame. Her patience, compassion, and willingness to help went above and beyond my expectations.

It’s rare to find a provider who is both highly competent and genuinely caring, but Lovelin is exactly that. I truly appreciate the outstanding care and support she provided. I would highly recommend her to anyone seeking quality healthcare through Sesame.

Thank you, Lovelin, for such an amazing experience!

23 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Doctor was very understanding and did…

Doctor was very understanding and did exactly what I needed without any problems. Only took 2 or 3 minutes tops. Would definitely recommend this to anyone!

23 June 2026
Unprompted review
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Reply from Sesame

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Rated 5 out of 5 stars

Extremely convenient and cost-effective

Very easy to set an appointment in the doctor was prompt, professional and courteous. There was a bit of an issue with the pharmacy and the doctor worked hard to resolve it

22 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

I am very happy with my interaction…

I am very happy with my interaction with Dr. Bret Danielson. He was attentive, and he took the time to listen carefully to my concerns. He explained the available options clearly and recommended the best option for my situation. I truly appreciated his professionalism, compassion, and thoughtful approach to my care.

18 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 1 out of 5 stars

SCAMMER ALERT!!

SCAMMER ALERT!!! Do not use this website. I got scammed by a nurse who took my money and never provided me services. It looks like sesame protects scammer or might be on board with them too. The customer service never resolved the issue and never called me back. do not waste your money on this site. be careful

23 June 2026
Unprompted review
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Reply from Sesame

Hi there,

We’re truly sorry to hear about your experience and appreciate you sharing this feedback.

Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to review or discuss specific concerns in a public forum.

That said, we take feedback like this very seriously. If you need further assistance, please email us at support@sesamecare.com. Phone support is also available during the same hours, Monday through Friday, at (877) 947-6411.

Best,
Sesame Care Support

Rated 5 out of 5 stars

Stormy was great

Stormy was great .
She was fast and thorough. 10/10 I had my primary care drop me and I had to reregister as a new patient. I had a prescription filled and ready within 10 minutes of talking to her. Thanks Stormy!

22 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

BEST PROVIDER EVER

She’s very patient/understanding what you’re going through. She’s very thorough with what she’s ask and Explains things very well. She has very good recommendations on what medication you should try. She’s very understanding on the situations that people are in. I really appreciate her and her efforts to make people better and actually have conversations about the concerns even if it goes over the hour a little. That how I know she cares about what she does and I hope people can start to realize, SHE IS THE PROVIDER you are going to want to see!!

21 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Great listener

Linda has always been the kindest Dr and taken the time to listen to whatever I have going on and making sure I have the meds that I need

21 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Great care!

On time! Great care and she asked the right questions.

21 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 1 out of 5 stars

Do NOT use this telehealth service

Do NOT use this telehealth service! I paid for 6 months of service - the doctor would meet for all of 5-10 minutes, got prescriptions wrong causing back and forth, then my doctor assigned was not available for two months and the only answer was cancel my program (and wait 10 days for a refund) to then be encouraged to repay and get back on the program to be assigned a new doctor. This is a terrible way to handle patients who need medications and ongoing care. The customer service representative tried to say this was an issue they get every day but there is no other fix. I’d strongly encourage Sesame to make sure they can deliver on the services they market and promise as in this case they could not.

19 June 2026
Unprompted review
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Reply from Sesame

Hi Kassie,

We’re truly sorry to hear about your experience and appreciate you sharing this feedback.

Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to review or discuss specific concerns in a public forum.

That said, we take feedback like this very seriously. If you need further assistance, please email us at support@sesamecare.com. Phone support is also available during the same hours, Monday through Friday, at (877) 947-6411.

Best,
Sesame Care Support

Rated 5 out of 5 stars

Dr Anna Chacon cares

Dr. Anna Chacon listened to all I had to say and seemed to care about me.

17 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Doc was on time

Doc was on time, professional and excellent with is assessment.

Doc made recommendations and extended his time if ever I need help in the near future.

The Sesame App is smooth very user friendly and of good quality. They really spent good money for an excellent doc to patient experience. !!!

9 June 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

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