Service.com.au Reviews 228

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and the ease of finding suitable professionals. Many highlight the rapid responses from suppliers and the helpfulness of the staff, who are often described as personable and not pushy. People appreciate the platform's user-friendly experience, making it simple to post jobs and receive competitive quotes, often leading to quick job completion at reasonable prices. However, some customers also noted issues with the relevance of leads provided, particularly for businesses seeking specific types of work, leading to wasted time and costs. A few other people also felt that the vetting process for tradespeople was not always sufficient, with some instances of unsatisfactory job completion.

What people talk about most

Service

Consumers generally find the service to be positive, highlighting its efficiency and ease of use. Many... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Response time

Reviewers mention positive feedback about response times. Customers were amazed by the rapid responses from... See more

User experience

Customers consistently report positive experiences with the user experience. Many found the platform easy to... See more

Price

Users describe positive interactions with price, often finding good value and cost-effective solutions. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Process was straight forward to submit my requests, got several follow up contacts within a day or two. Service kept me informed fairly well. Ended choosing one and process from there was simple.... See more

Company replied

Rated 5 out of 5 stars

Excellent Results First time user of Service.com.au. Stumbled across it by accident. Amazed by the rapid responses from suppliers. Spoilt for choice, & selected a local tradie who attended the nex... See more

Company replied

Rated 5 out of 5 stars

I needed a sparky as mine had retired and saw Service.com.au and thought I'd give them a go. Great decision. Posted a job just and had several replies. Got a decent quote considering it was at Chris... See more

Company replied

Rated 5 out of 5 stars

Zac from Zac Painting Group we engaged to do some painting at our warehouse and offices. Zac is also a handyman and did some extra work beyond painting which we detailed prior to engaging him. We wer... See more

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

228 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Responses were extremely fast.

16 September 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Dj George,

Thank you for your feedback. We’re pleased to hear that you found the responses extremely fast and that the platform was able to help you efficiently.

Kind regards,
The Service.com.au Team

Rated 4 out of 5 stars

Very quick to respond to my request

Very quick to respond to my request
Very helpful in returning suggested contractors suitable for the job and the one I selected did a good job and a reasonable rate

8 September 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Colin,

Thank you for sharing your experience. We’re so pleased to hear that you received quick responses and found a contractor who completed the job well and at a reasonable rate. It’s great to know the platform made the process smooth and helpful for you.

Kind regards,
The Service.com.au Team

Rated 5 out of 5 stars

Consistent results

Each time I post a job on service.com.au there is an immediate response from interested tradies. I consistently get at least three contacts and in the most recent case for an electrician, I had 10 contacts.

The tradies I have engaged have always met my expectations.

On those few occasions where responses have been light, service.com has provided me with names of tradies that I might contact direct. Their follow up to check on my experience has been appreciated. Service.com.au is now the first platform where I post jobs.

19 September 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi John,

Thank you for taking the time to share your detailed feedback. We’re so pleased to hear that you consistently receive strong responses from tradies and that those you’ve engaged have met your expectations. It’s also great to know our follow-up support has been helpful on the occasions when responses were lighter. We truly appreciate your trust in Service.com.au as your first choice for posting jobs.

Kind regards,
The Service.com.au Team

Rated 5 out of 5 stars

Good feedback and support

Good feedback and support. Very happy with service, will definitely use again.

19 September 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Dianne,

Thank you for your kind words. We’re so glad to hear you’re happy with the service and the support provided. It’s wonderful to know you’ll be using Service.com.au again, and we look forward to helping with your future projects.

Kind regards,
The Service.com.au Team

Rated 5 out of 5 stars

Service.com is a fantastic platform

Service.com is a fantastic platform! It quickly connected me with experienced tradies in real time, saving me the stress of searching around. The job was completed professionally, on time, and at a very cost-effective price. Highly recommend for anyone needing reliable and skilled tradespeople.

10 September 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Omogbolahan,

Thank you so much for your wonderful feedback. We’re delighted to hear that you were able to connect quickly with experienced tradies and that the job was completed to a high standard. It’s great to know our platform helped make the process smooth and stress-free for you. We really appreciate your recommendation.

Kind regards,
The Service.com.au Team

Rated 5 out of 5 stars

Jack Neighbours & his team of Next Door…

Jack Neighbours & his team of Next Door Electrical did a first rate job. Before arriving they sent a curteous txt saying they would be at my place in 55mins which is how long it takes to drive from Bundaberg on the morning of job. I needed a 15amp line plus power point connected for the Aircon. The other job was to install 4 of the latest brand of smoke alarms which were hooked up in no time. Both jobs were completed in just 1 hour to my amaizment. I was totally satisfied with his friendly & efficient professionalism. 5 star rating to Jack & his offsider ( Billy) & the team.Their rates were very resonable. I certainly will be using his services again & highly recommend them!

9 September 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi David,

Thank you for sharing such a detailed and positive review of your experience with Jack and the Next Door Electrical team. It’s fantastic to hear that they were punctual, professional, and able to complete the work so efficiently. We’re glad you were impressed with both the quality of the job and their friendly service. Your 5-star recommendation means a lot and will certainly encourage others looking for reliable electricians.

Kind regards,
The Service.com.au Team

Rated 5 out of 5 stars

I needed the mains water pipe replacing…

I needed the mains water pipe replacing from the meter to the house. I contacted on the go plumbing, and was very happy with the response and service I received.

14 August 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Robert,

Thank you for sharing your experience. We’re so pleased to hear that On The Go Plumbing provided a prompt response and great service when replacing your mains water pipe. Your feedback is greatly appreciated and will be encouraging for others looking for reliable plumbing support.

Kind regards,
The Service.com.au Team

Rated 5 out of 5 stars

House cleaners promptly found here

House cleaners promptly found here. Came up in google search, easy to navigate site. Lots of replies to my request. Would certainly use Service.com again.

1 September 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Kerry,

Thank you for your kind words. We’re delighted to hear you found the site easy to use and were able to connect quickly with cleaners who could help. It’s wonderful to know you received plenty of responses and that you’d be happy to use Service.com.au again.

Kind regards,
The Service.com.au Team

Rated 5 out of 5 stars

Friendly and professional

Quick responses. Willing to do quote.

2 September 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Wendy,
Thank you for sharing your feedback with us. We’re so pleased to hear that you experienced friendly and professional service, along with quick responses and a willingness to provide a quote. It’s great to know the process went smoothly for you, and we really appreciate you taking the time to share your experience. We look forward to assisting you again whenever you need.

Warm regards,
The Service.com.au Team

Rated 5 out of 5 stars

Love it go service Victoria

Quick response from service providers......
Quote of at least three providers to compare the market....
Contact was easy ...

30 August 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Alamin,
Thank you for sharing your experience with us. We’re so pleased to hear that you received quick responses from service providers and had multiple quotes to compare, making it easier to find the right option for your needs. We’re glad the process felt straightforward and easy for you. We appreciate your feedback and look forward to helping you again whenever you need.

Kind regards,
The Service.com.au Team

Rated 5 out of 5 stars

Plumbing works

We were able to get quotes from multiple trades and complete the plumbing works in our house within a week

15 August 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Bale,
Thank you for sharing your experience with us. We’re delighted to hear that you were able to receive multiple quotes quickly and have your plumbing works completed within a week. Making it easy to connect with reliable trades and get jobs done efficiently is exactly what we aim for. We truly appreciate your feedback and look forward to helping you again with future projects around your home.

Kind regards,
The Service.com.au Team

Rated 5 out of 5 stars

Excellent

It was fast and efficient, numerous tradesmen replied right away. Easy to use. Will use again

12 August 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Rebecca,
Thank you for your kind review. We’re so pleased to hear that you found the process fast and efficient, and that you had numerous tradespeople reply right away. Making the platform easy to use and helping you connect quickly with reliable professionals is exactly what we strive for. We’re glad to know you’ll be using Service.com.au again in the future, and we look forward to assisting you with your next project.

Warm regards,
The Service.com.au Team

Rated 5 out of 5 stars

Quick response

Quick response, and work done as needed. Thank you

25 August 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Dr Abdoh,
Thank you for your kind feedback! We’re so pleased to hear that you received a quick response and that the work was completed to your satisfaction. It’s always our goal to make the process smooth and reliable for our customers. We truly appreciate your support and look forward to helping you again whenever you need.

Warm regards,
The Service.com.au Team

Rated 5 out of 5 stars

Immediate Response

Quick and multiple responses as soon as electrical work request was posted. Literally the phone was ringing immediately with price competitive help. Couldn't have asked for more to be honest.

21 July 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Andrew,
Thank you for sharing your experience with us! We’re delighted to hear that you received such a quick response from multiple electricians right after posting your job. It’s great to know the platform connected you straight away with competitive and helpful businesses, making the whole process seamless. We really appreciate your feedback and look forward to assisting you again whenever you need.

Warm regards,
The Service.com.au Team

Rated 4 out of 5 stars

First time using this service

I just had my first successfully completed job through the 'Service.com.au' website. Concrete repair work. It's good to know there is a place to find all possible needed services to assist with home maintenance.

4 August 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Chris,
Thank you for sharing your experience! We’re thrilled to hear that your first job through Service.com.au was a success. It’s great to know that you found our platform helpful for locating the right services for your home maintenance needs. We look forward to assisting you with any future projects and making the process just as easy.

Warm regards,
The Service.com.au Team

Rated 5 out of 5 stars

The service I received from Bahri at…was nothing but AWESOME

The service I received from Bahri at "Barry's First Class Painting" was very professional. He took the time out to call me with questions and sent me a very reasonable quote (which I accepted of course). Bahri was very well versed in what he does. He provided all the materials. He filled cracks in the cornices and windowsills and did a great job on preparing the walls for painting. He was very efficient and kept me in the loop as to how things were going. He did an amazing job.

22 August 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Roseline,
Thank you so much for taking the time to share your feedback about Bahri at Barry’s First Class Painting. It’s wonderful to hear that he not only provided a professional service but also took the extra time to ask questions, keep you updated throughout the job, and ensure everything was properly prepared before painting. Knowing that he supplied the materials, repaired cracks, and delivered a high-quality finish really reflects the pride he takes in his work.

We’re delighted you had such a positive experience and that the end result was exactly what you were hoping for. Stories like yours are the reason we love connecting customers with trusted trades.

The Service.com.au Team

Rated 5 out of 5 stars

I made contact with an appropriate tradesman easily

I made contact with an appropriate tradesman within a day and he proved to be responsible and reasonable. I would not have found him without this platform which I highly recommend.

15 August 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Andrea,
Thank you so much for sharing your experience! We’re delighted to hear that you were able to connect with a responsible and reliable tradesperson within just a day. It’s great to know that the platform helped make the process easy and stress-free, and we’re so pleased you found a solution you could trust. Your recommendation means a lot to us, and we look forward to assisting you with any future projects.

Warm regards,
The Service.com.au Team

Rated 4 out of 5 stars

Easy to post and I had a quick…

Easy to post and I had a quick response, so everything went smoothly.

8 August 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Jackie,
Thank you for taking the time to share your experience! We’re delighted to hear that posting your job was easy and that you received a quick response, making the whole process run smoothly. We’re glad we could help connect you with the right tradesperson and look forward to assisting you with any future projects.

Warm regards,
The Service.com.au Team

Rated 5 out of 5 stars

The service was supplied was seamless

The service was supplied was seamless. The tradespersons arrived & completed the task as specified & quoted.

8 August 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Neill,
Thank you for sharing your feedback! We’re thrilled to hear that the service was seamless and that the tradespeople arrived on time and completed the task exactly as specified and quoted. It’s great to know the process was smooth and met your expectations. We look forward to assisting you with any future jobs.

Warm regards,
The Service.com.au Team

Rated 5 out of 5 stars

Easy to upload job and quick response…

Easy to upload job and quick response from trades

14 August 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Darko,
Thank you for your feedback! We’re glad to hear that you found it easy to upload your job and that trades responded quickly. Making the process simple and efficient is exactly what we aim for.

We appreciate you sharing your experience and look forward to assisting you again in the future.

Warm regards,
The Service.com.au Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look