Process was straight forward to submit my requests, got several follow up contacts within a day or two. Service kept me informed fairly well. Ended choosing one and process from there was simple.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Excellent Results First time user of Service.com.au. Stumbled across it by accident. Amazed by the rapid responses from suppliers. Spoilt for choice, & selected a local tradie who attended the nex... See more
Company replied
I needed a sparky as mine had retired and saw Service.com.au and thought I'd give them a go. Great decision. Posted a job just and had several replies. Got a decent quote considering it was at Chris... See more
Company replied
Zac from Zac Painting Group we engaged to do some painting at our warehouse and offices. Zac is also a handyman and did some extra work beyond painting which we detailed prior to engaging him. We wer... See more
Company replied
4.6
Excellent
228 reviews
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use
Easy to use, no fees to use, good platform to get your job done. Assiss for direct connection wuth people willing to do your job.
15 August 2025
Unprompted review
Reply from Service.com.au
Hi Bikash,
Thank you for taking the time to share your feedback! We’re delighted to hear that you found our platform easy to use, with no fees to post a job, and helpful for directly connecting with people ready to get the work done.
It’s great to know that the process worked smoothly for you, and we look forward to helping you again whenever you need a hand.
Warm regards,
The Service.com.au Team
Great platform to use
Ease of navigation and logical flow of the form to request tradesmen for projects. Updates were easy to read and corresponding with tradesmen was a smooth process. A well thought out site.
7 August 2025
Unprompted review
Reply from Service.com.au
Hi Sue,
Thank you for your thoughtful review! We’re so pleased to hear you found the platform easy to navigate, the process straightforward, and communication with tradesmen smooth. Our team works hard to make the site as user-friendly and seamless as possible, so it’s wonderful to know that came through in your experience.
We appreciate your feedback and look forward to assisting with your future projects.
Warm regards,
The Service.com.au Team
Reply from Service.com.au
Hi Arshpreet,
Thanks so much for your review! We’re glad to hear you had a quick response time and that the platform worked well for you. We look forward to helping you again whenever you need.
Best regards,
The Service.com.au Team
Easy way to find a service
My experience was a great one as the service I was looking for and the one that were given to me full filled my work scope that I was looking to get done ✅
Thanks.
20 August 2025
Unprompted review
Reply from Service.com.au
Hi Dave,
Thank you for sharing your experience with us! We’re so pleased to hear that the services you were connected with met your needs and helped get the job done. We appreciate your feedback and look forward to assisting you again in the future.
Best regards,
The Service.com.au Team
Effectively and speedy
They easy to use and find contractors fast and reliable within 30min i had alot of contractor contact me and all was friendly and reasonably priced and not pushy to get the contract
I used other sites and find this one is the best
14 August 2025
Unprompted review
Reply from Service.com.au
Hi Sean,
Thank you so much for your fantastic feedback! We’re thrilled to hear that you found the platform easy to use and that you were able to connect with friendly, reliable contractors so quickly. It’s great to know that you had a positive experience and felt supported without any pressure.
We really appreciate you taking the time to share your experience and are glad to hear you consider Service.com.au the best platform compared to others. We look forward to helping you with any future projects!
Warm regards,
The Service.com.au Team
Reliable and efficient
Reliable, helpful and able to solve problems. I'd certainly use them again for any further jobs
7 August 2025
Unprompted review
Reply from Service.com.au
Hi Chris,
Thank you for taking the time to leave your feedback! We’re delighted to hear that you found the service reliable, helpful, and effective at solving problems. It’s wonderful to know you’d consider using us again for future jobs — we’ll be here whenever you need support.
Warm regards,
The Service.com.au Team
Simply the best way to find a tradie.
Service.com.au made our experience in sourcing a tradesperson just so simple. Within the hour we had several tradies offering service . Saved time and effort chasing quotes separately. Highly recomended
13 August 2025
Unprompted review
Reply from Service.com.au
Hi Joan,
Thank you so much for your kind words! We’re thrilled to hear that Service.com.au made finding a tradie simple and efficient for you. It’s fantastic to know that you were able to connect with multiple tradies so quickly and save time chasing quotes.
We really appreciate your recommendation and look forward to helping you again whenever you need a reliable tradesperson.
Warm regards,
The Service.com.au Team
I was looking to get some electrical…
I was looking to get some electrical work done and within 24 hours I had three different quotes for an electrician.
I will be using this again if I need anything else done.
12 August 2025
Unprompted review
Reply from Service.com.au
Hi Felicia,
Thank you for sharing your experience! We’re so glad to hear that you received multiple quotes quickly and were able to connect with an electrician within 24 hours. It’s great to know the platform made your job easy and efficient.
We look forward to helping you again whenever you need reliable tradespeople for future projects.
Warm regards,
The Service.com.au Team
I posted on job on service.com.au
I posted on job on service.com.au, they sourced out a relevant contractor for the job and helped me fix the issues. The process was hassle free and uncomplicated.
7 August 2025
Unprompted review
Reply from Service.com.au
Hi Senthil,
Thank you for your review! We’re glad to hear the process was hassle free and that we could connect you with the right contractor to get your job sorted. We appreciate your feedback and look forward to helping you again whenever you need.
Best regards,
The Service.com.au Team
The follow up on how the job was going.
25 July 2025
Unprompted review
Reply from Service.com.au
Hi Wayne,
Thanks for your feedback! We’re glad to hear you appreciated the follow-up on your job — it’s important to us that things run smoothly from start to finish. We look forward to helping you with your next project.
Kind regards,
The Service.com.au Team
Doug was very efficient
Doug was very efficient, knowledgeable, communicated clearly, was on time and went above and beyond for us.
16 June 2025
Unprompted review
Reply from Service.com.au
Hi Raymond,
Thank you for sharing your experience! We’re so pleased to hear Doug impressed you with his efficiency, knowledge, clear communication, and commitment to going above and beyond. We’ll be sure to pass your kind words along to him.
Kind regards,
The Service.com.au Team
Very helpful
It was easy, as I just posted a job then there were people who reached out and offer to do it.
2 August 2025
Unprompted review
Reply from Service.com.au
Hi Cielo,
We’re so glad to hear you found the process easy and straightforward! It’s great that you were able to connect with interested professionals so quickly after posting your job. Thanks for sharing your experience with us!
Kind regards,
The Service.com.au Team
Painting Work and more...
Zac from Zac Painting Group we engaged to do some painting at our warehouse and offices. Zac is also a handyman and did some extra work beyond painting which we detailed prior to engaging him. We were very happy with his work and attitude and would recommend him. He is very neat, tidy and courteous.
23 June 2025
Unprompted review
Reply from Service.com.au
Hi Margaret,
Thanks so much for taking the time to leave such a thoughtful review. We're glad to hear Zac from Zac Painting Group delivered a great result and went above and beyond with the extra work. It's always great to hear when one of the trades on our platform provides that kind of quality and service.
We appreciate the recommendation!
Warm regards,
The Service.com.au Team
Service & App Review
The app is very handy and user-friendly. It's quick and easy to find a suitable tradie for the job. I also appreciate the support from the admin team — Mel Dicen was very helpful and proactive in assisting me to repost the job.
5 August 2025
Unprompted review
Reply from Service.com.au
Hi Teresa,
Thanks so much for your kind words and for taking the time to share your experience. We’re so glad you found the app easy to use and that Mel was able to assist you with reposting your job. We’ll be sure to pass on your feedback to her — she’ll really appreciate it!
We’re here whenever you need help finding a great tradie.
Warm regards,
The Service.com.au Team
This company is no good
This company is no good, bad customer service, garbage leads and costs a fortune. More of a burden then a asset
5 August 2025
Unprompted review
quick response
I got a quick response from trades men as soon as my job was posted.
10 July 2025
Unprompted review
Reply from Service.com.au
Hi Fatima,
Thanks so much for your review! We’re really glad to hear that you received quick responses from tradesmen after posting your job. That’s exactly the kind of experience we aim to deliver — fast, simple, and reliable.
We appreciate you taking the time to share your feedback and look forward to helping you again in the future!
Warm regards,
The Service.com.au Team
Use this platform for all your trades. Great tradies use it which tells you something!
People really need to look at this company before any others. Without them I wouldn’t have found an incredible landscaper, Grass Roots. Which should tell most people that great trades use this service.
They follow up with the trades to see how they went. The staff here are really friendly and extremely easy to deal with. I’m not being paid for my review. I’ve done this willingly to tell people that this platform is reliable and you’ll find great tradies on here. Serendipity
30 July 2025
Unprompted review
Reply from Service.com.au
Hi Serendipity,
Thank you so much for your thoughtful and genuine review! We’re thrilled to hear that you found a great landscaper through our platform and that Grass Roots left such a strong impression. It’s always fantastic to see customers connecting with quality trades — that’s exactly what we aim to support every day.
We truly appreciate your kind words about our team and follow-up process too. It means a lot that you took the time to share your experience and that you’re recommending service.com.au to others — especially knowing that it came from a place of honesty, not incentive.
Thanks again for your trust and support — we’re so glad we could help.
Warm regards,
The Service.com.au Team
We signed up for this platform with…
We signed up for this platform with high expectations, after being told by a service.com.au rep, it would generate "heaps of leads". Unfortunately, that promise hasn't come close to being fulfilled. The performance has been underwhelming, with no results to show for the time and money we've invested.
We have only used the platform for a short while but the leads we get are a joke. People promoting their own businesses, lawn mowing (we are in construction and don't have lawn mowing selected), people requesting that they need asbestos removed (again, not something we do) & many others.
We have accepted a handful of leads, however, no reply back, not answering calls or emails. When I mentioned this to Grayson (our service.com.au rep), I am met with 'customers aren't sitting by their phones, they have a life and it may take a few more tries to get through'. As a business, we don't have time to be calling and emailing customers multiple times a day, multiple times a week for an initial reply back with no promise of a secured job.
We asked for a refund of the nearly $3000 we paid, but they 'don't do refunds' which is insane for the price we paid with no result.
Do not use this platform, they will persuade you to join with all these promises, then as soon as the money is in their bank they DO NOT CARE.
28 July 2025
Unprompted review
Reply from Service.com.au
Hi Shania,
Thank you for sharing your feedback. We’re sorry to hear the experience hasn’t met your expectations.
During the initial call with your account manager, the owner of the business selected a flexible 75km package and requested to include both construction and lawn mowing categories. These were added to reflect the business’s plans to expand into broader service types, including construction and associated outdoor work.
Our platform delivers leads based on the preferences selected during setup. While we aim to connect businesses with relevant opportunities, we can’t guarantee job outcomes, as this depends on consistent quoting and timely follow-up with customers.
We understand it can be frustrating when you don’t hear back immediately, but as your account manager explained, customers are not always available straight away, and persistence is often needed in early contact attempts.
Regarding your refund request, as per our terms and conditions, refunds are not offered for change-of-mind or where leads have already been delivered and partially consumed. That said, we’re happy to assist you in reviewing your account settings, updating your lead categories, and providing quoting tips to help improve outcomes.
If you’d like to work through some options, please get in touch with our support team. We’d be glad to help.
I appreciated the ease in which I could recruit the right people for the jobs at hand.
I appreciated the ease in which I could identify two separate work projects that required specific expertise in plastering and electrical work. Advertising via Service.com enabled me to describe the tasks and then receive expressions of interest and approximate quotes to complete the tasks. Additional information from previous jobs completed by tradies assisted me to hire capable personnel who completed the tasks efficiently and in a timely manner.
1 July 2025
Unprompted review
Reply from Service.com.au
Hi Bill,
Thanks so much for taking the time to leave such a detailed review. We're really glad to hear that you found the platform straightforward and that it helped you connect with capable tradies across both plastering and electrical work.
It’s always encouraging to hear that our service is making it easier for people to find the right help for their projects — especially when it comes to specific trades. Being able to compare quotes and read reviews from other customers is a big part of why we do what we do, and we're so pleased that it made a difference for you.
If there’s ever anything else we can assist with in the future, whether it's a new job or just some help using your account, don’t hesitate to get in touch — we’re always happy to help.
Thanks again for choosing service.com.au!
Warm regards,
The Service.com.au Team
This was an easy and comfortable…
This was an easy and comfortable service. It gave me quick contacts from tradesmen keen to do the work I needed. All four companies who contacted me were impressive. I will certainly use this service in the near future.
16 July 2025
Unprompted review
Reply from Service.com.au
Hi Tony,
Thanks for the great feedback! We're so pleased to hear you found the process easy and comfortable, and that you connected with multiple impressive businesses.
It's fantastic to know you're planning to use Service.com.au again — we’ll be here whenever you need us!
All the best,
The Service.com.au Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.