Service.com.au Reviews 228

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and the ease of finding suitable professionals. Many highlight the rapid responses from suppliers and the helpfulness of the staff, who are often described as personable and not pushy. People appreciate the platform's user-friendly experience, making it simple to post jobs and receive competitive quotes, often leading to quick job completion at reasonable prices. However, some customers also noted issues with the relevance of leads provided, particularly for businesses seeking specific types of work, leading to wasted time and costs. A few other people also felt that the vetting process for tradespeople was not always sufficient, with some instances of unsatisfactory job completion.

What people talk about most

Service

Consumers generally find the service to be positive, highlighting its efficiency and ease of use. Many... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Response time

Reviewers mention positive feedback about response times. Customers were amazed by the rapid responses from... See more

User experience

Customers consistently report positive experiences with the user experience. Many found the platform easy to... See more

Price

Users describe positive interactions with price, often finding good value and cost-effective solutions. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Process was straight forward to submit my requests, got several follow up contacts within a day or two. Service kept me informed fairly well. Ended choosing one and process from there was simple.... See more

Company replied

Rated 5 out of 5 stars

Excellent Results First time user of Service.com.au. Stumbled across it by accident. Amazed by the rapid responses from suppliers. Spoilt for choice, & selected a local tradie who attended the nex... See more

Company replied

Rated 5 out of 5 stars

I needed a sparky as mine had retired and saw Service.com.au and thought I'd give them a go. Great decision. Posted a job just and had several replies. Got a decent quote considering it was at Chris... See more

Company replied

Rated 5 out of 5 stars

Zac from Zac Painting Group we engaged to do some painting at our warehouse and offices. Zac is also a handyman and did some extra work beyond painting which we detailed prior to engaging him. We wer... See more

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

228 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

review

I received an immediate response from two qualified professional tradespeople and I selected one and I am very happy with the work they did and with the cost.

3 November 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Lesley,

Thank you for sharing your experience. We’re delighted to hear that you received prompt responses from qualified tradespeople and that you were happy with both the work and the cost. It’s great to know the platform helped you find the right tradie efficiently.

Kind regards,
The Service.com.au Team

Rated 5 out of 5 stars

The variety of professionals reaching…

The variety of professionals reaching out and quoting for jobs made this a great platform

29 October 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi there,

Thank you for sharing your feedback. We’re delighted to hear that the variety of professionals reaching out made your experience on Service.com.au a positive one. It’s great to know the platform helped you find the right tradesperson for your job.

Kind regards,
The Service.com.au Team

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience! Good User experience and easy to use.

No product usage fees, hence cost your job less.

1 October 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Maddy,

Thank you for sharing your experience. We’re delighted to hear that you found Service.com.au easy to use and that the platform provided good value for your job without any additional product usage fees. We appreciate your feedback and are glad the process was smooth for you.

Kind regards,
The Service.com.au Team

Rated 5 out of 5 stars

Prompt response to my inquiry

Prompt response to my inquiry. Helpful staff who kept in touch ensuring I was happy with the service

7 October 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Sheila,

Thank you for sharing your feedback. We’re delighted to hear that you received a prompt response to your inquiry and that our staff kept in touch to ensure you were happy with the service. Your kind words are greatly appreciated.

Kind regards,
The Service.com.au Team

Rated 5 out of 5 stars

Residential mowing Ipswich Qld

Simple to list job request. Extremely quick response from interested providers

8 October 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Angela,

Thank you for sharing your experience. We’re so glad to hear you found it simple to post your mowing job and that you received quick responses from interested providers in Ipswich. It’s great to know the process worked efficiently for you.

Kind regards,
The Service.com.au Team

Rated 5 out of 5 stars

Job was up immediately and quotes came…

Job was up immediately and quotes came in straight away.

4 October 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Steve,

Thank you for your feedback. We’re glad to hear your job was listed straight away and that you received prompt quotes from providers. It’s great to know the process worked smoothly for you.

Kind regards,
The Service.com.au Team

Rated 5 out of 5 stars

Easy to Navigate

Easy to Navigate
Trades responded very effectively and great communication. Will make use of their services again.

3 October 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Heinrich,

Thank you for sharing your experience. We’re delighted to hear that you found the platform easy to navigate and that trades responded promptly with clear communication. It’s great to know you’ll be using our services again.

Kind regards,
The Service.com.au Team

Rated 4 out of 5 stars

The platform was very easy to use

The platform was very easy to use, I checked reviews. I was contacted straight away and the 2 that replied came out very quickly so obviously wanted business.

19 September 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Roslynn,

Thank you for sharing your experience. We’re delighted to hear that you found the platform easy to use and that the tradies who responded were prompt and eager to assist. It’s great to know the process worked smoothly for you.

Kind regards,
The Service.com.au Team

Rated 5 out of 5 stars

Keith was very efficient

Keith was good in communication and very efficient.

2 October 2025
Unprompted review
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Reply from Service.com.au

Hi Rachael,

Thank you for sharing your feedback. We’re delighted to hear that Keith was clear in his communication and worked efficiently on your job. It’s great to know you had a positive experience, and we appreciate you taking the time to share it.

Kind regards,
The Service.com.au Team

Rated 5 out of 5 stars

Garden Cleanup

Garden cleanup.
Received several expressions of interest and went with the one who rang me and wanted to view the job.
Accepted quote and job was completed to my satisfaction.

1 October 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Alison,

Thank you for sharing your experience. We’re glad to hear that you received multiple expressions of interest and were able to select a tradie who met your needs. It’s wonderful to know the job was completed to your satisfaction, and we appreciate you taking the time to leave feedback.

Kind regards,
The Service.com.au Team

Rated 5 out of 5 stars

Services.com.au review

I found services.com.au while looking for someone to do a gardening related job. The website was easy to use and pretty straight forward. I had no issues with getting several quotes and finding the right person for the job, I also appreciate the checking in to make sure I had been able to use their website and services without any problems. 5 Stars.

3 October 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Rob,

Thank you for sharing your experience and for giving us a 5-star rating. We’re thrilled to hear that you found Service.com.au easy to use and straightforward, and that you were able to receive multiple quotes to find the right tradie for your gardening job. It’s also great to know that our follow-ups were helpful in ensuring everything ran smoothly and that you had a positive experience using our platform.

We appreciate your feedback and look forward to helping you with any future projects.

Kind regards,
The Service.com.au Team

Rated 5 out of 5 stars

New HWS - Excellent Results

Excellent Results
First time user of Service.com.au. Stumbled across it by accident. Amazed by the rapid responses from suppliers. Spoilt for choice, & selected a local tradie who attended the next day at a reasonable rate. Will definitely use Service.com.au again.

23 September 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Chris,

Thank you for taking the time to share your experience. We’re thrilled to hear that your first use of Service.com.au went so smoothly and that you were able to connect quickly with a local tradie who provided excellent results at a reasonable rate. It’s wonderful to know that the rapid responses from suppliers made it easy to find the right person for the job. We look forward to assisting you with any future projects!

Kind regards,
The Service.com.au Team

Rated 5 out of 5 stars

Great Contractors

We have found 2 contractors for separate jobs via Service.com.au. They have both been so very good.

This is a great place to get well priced and honest hardworking contractors.

27 September 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Greg,

Thank you for sharing your experience. We’re delighted to hear that you found two reliable contractors through Service.com.au and that both provided excellent service. It’s wonderful to know that you value the quality, honesty, and hard work of the tradies on our platform. We truly appreciate your feedback and look forward to helping you with any future projects.

Kind regards,
The Service.com.au Team

Rated 4 out of 5 stars

Filtering the good from the bad.

By listing my job required I received may called from different contractor in a short amount of time which was great. Only down fall was trying to filler the good and the bad. But lucky I picked a good one who did a wonderful job. I was very happy with the outcome.

8 October 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi John,

Thank you for sharing your experience. We’re glad to hear that you received multiple responses quickly and were able to connect with a contractor who did a wonderful job. We appreciate your feedback regarding filtering the responses, and we’re always looking for ways to make it easier to find the right tradie. It’s fantastic to know that you were happy with the outcome of your project.

Kind regards,
The Service.com.au Team

Rated 1 out of 5 stars

Stear clear tradies....

Another take your money to compete for quotes against 10 other trades that are not insured and or registered.

We were contacted by service.com who were looking for additional builders and carpenters to take on the large influx of decking and building jobs.

Promised that leads would be organic and directly to us and they had plenty of work at the 10,000 dollar and above mark.

One month in gardening, bed building, flat pack furniture were the best leads... lots of time wasters and people testing the waters..

Put our own ad up to see what would happen phone rang 10 times over the week people looking to take on our decking project. just like Hi pages but worse.

Spoke to our account manager who had told us that their was a 3 month guarantee if we were not happy.

They did not explain that the guarantee would be a 12 month credit to our account... and they would attempt to help to try work through it.

Save your money do your own marketing better off advertising or sponsoring the local sporting club...

Unless you like flatpacks and building bed frames.

1 May 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Matthew,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with the leads you received did not meet your expectations.

At service.com.au, our goal is to connect tradespeople with relevant job opportunities based on the categories and service areas selected in their account. While we strive to provide a variety of leads, we understand that not every job may be a perfect match for every business.

Regarding our guarantee, it is offered as a credit to your account over 12 months so that we can continue to work with you to find the best possible leads for your business. Our team is always happy to review your account settings and lead preferences to help optimise the types of jobs you receive.

To help us investigate this matter further and provide personalised support, could you please confirm your business name and contact details? Once we have this information, we can look into your account and work with you to improve your lead experience.

We appreciate your comments and are committed to improving the service for all our clients.

Thank you,
The service.com.au Team

Rated 5 out of 5 stars

Convenient

Convenient, fast and reliable

27 September 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Mey,

Thank you for your feedback. We’re pleased to hear that you found Service.com.au convenient, fast, and reliable. Your support and kind words mean a lot to us.

Kind regards,
The Service.com.au Team

Rated 5 out of 5 stars

Easy to find what i needed

Easy to find what i needed. Quick response.
Will definitely be using this service again.

30 September 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Terry,

Thank you for your feedback. We’re glad to hear that you were able to quickly find what you needed and received prompt responses. It’s wonderful to know you plan to use Service.com.au again, and we look forward to assisting with your future projects.

Kind regards,
The Service.com.au Team

Rated 5 out of 5 stars

Friendly people doing a great job

First time trying this website and it was easy to find the appropriate services. Three people came out to quote the job and put forward their views on how to proceed. All were extremely personable. Not one was pushy, and their friendliness helped in deciding what I actually wanted.

30 September 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Ann,

Thank you for sharing your experience. We’re delighted to hear that your first use of Service.com.au was smooth and that you were able to connect with several personable and professional tradies. It’s great to know that their friendly approach helped you make informed decisions without any pressure. We truly appreciate your feedback and look forward to assisting you with any future projects.

Kind regards,
The Service.com.au Team

Rated 5 out of 5 stars

Compared 3 quotes

Compared 3 quotes, ended up with a good electrician.

12 September 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Jinnel,

Thank you for your feedback. We’re glad to hear that you were able to compare multiple quotes and find a good electrician for your job. It’s wonderful to know the platform made the process simple and effective for you.

Kind regards,
The Service.com.au Team

Rated 5 out of 5 stars

Quick

Quick, efficient and easy to use

20 August 2025
Unprompted review
Service.com.au logo

Reply from Service.com.au

Hi Chris,

Thank you for your feedback. We’re glad to hear you found Service.com.au quick, efficient, and easy to use. Your support means a lot to us.

Kind regards,
The Service.com.au Team

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