ServevastDirect.co.uk Reviews 

593
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery and helpful communication, noting that tracking down hard-to-source appliance parts is wonderfully simple and entirely stress-free. Everyday people find the online ordering process straightforward and deeply appreciate the prompt customer support provided when confirming necessary replacement components. However, some people mentioned that delivery took a little while because items frequently needed to travel from abroad. Despite these occasional wait times and minor transport delays, consumers ultimately remain genuinely happy with the reliable service and the perfect fit of the delivered parts.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting they received genuine items at great prices... See more

Service

Customers expressed great satisfaction regarding the service, highlighting fast and efficient support when... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting prompt and timely arrivals... See more

Order

Users describe positive interactions with order processes, highlighting straightforward website navigation... See more

Customer service

Reviewers express appreciation for the excellent customer service, highlighting helpful phone support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After my smeg chopper lid broke I found these guys online. As a web designer, I was a little scared to buy as their website is not much to look at but was reassured by the trustpilot reviews. I’m happ... See more

Rated 5 out of 5 stars

Servevast are a brilliant company and were able to get us Smeg replacement filters for our old cooker hood from Smeg in Italy. The communication was first class and the delivery on time and excellen... See more

Rated 5 out of 5 stars

The item I ordered was for an older model Smeg make extractor fan and not widely available as a manufacturer part. The order was easy to make and I accept that the price reflects the need to back orde... See more

Company replied

Rated 5 out of 5 stars

The original enquiry was responded to very promptly and I was given all the information I needed to purchase bulbs for my cooker hood. Be sure to have the model and serial numbers for the product and... See more


Company details

  1. Kitchen Supply Store

Written by the company

Official UK Spares & Accessories Retailer for Smeg


Contact info

4.9

Excellent

TrustScore 5 out of 5

593 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(593)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

Kept me informed of a short delay but nothing that was a problem. Part arrived intact as it was very well packed. I would definitely use the company again.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

I was very happy dealing with this…

I was very happy dealing with this company. They identified my rangecooker for me and found the correct replacement oven door seal. The replacement came from Italy and was delivered more swiftly than expected. I was kept informed throughout the process and I would certainly recommend the service. And the icing on the cake was that the seal fits perfectly! Thank you 😃

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Smeg pan stand feet

Ordered some new rubber feet for our Smeg gas hob,these were for the pan stands,simple to place the order,some were initially out of stock and had to come from Spain,however it didn’t take long for use to receive them,outstanding service from Servastdirect again,would highly recommend them to anyone wanting replacement parts.

9 March 2025
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, filters were well packaged and delivered quickly. Great set of filters and a perfect fit.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

First class service, my oven was back up and running less than 48hrs after ordering the part.

First class service from a company for a change. I ordered an element for my oven on Sunday night on line at 10pm, I had a confirmation e-mail at lunchtime on Monday saying they were processing my order and I had a text from DPD at 8am Tuesday morning telling me my delivery was planned for 1pm on the Tuesday. I got home after work at 6pm and by 6.30pm I had the element changed and the oven working to get dinner on the move. Great service, very much appreciated.

4 March 2025
Unprompted review
Rated 5 out of 5 stars

I would like to thank everyone at…

I would like to thank everyone at Servevast Ltd for coordinating the collection and servicing of my coffee machine. kept me informed from collection to delivery, and the service was carried out without any issues. This experience reflects the quality of Smeg products and their servicing team's exceptional service. Thank you, Francis.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

We needed a small replacement part for…

We needed a small replacement part for our Smeg cooker. The customer service team very quickly identified the required part & gave us the serial number. Found the item very easily on the website & the part arrived as planned via first class post. Good communication throughout the process. Will definitely use the website again. Fully recommended.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

HAPPY CUSTOMER

Excellent service for upstanding for my SMEG cooker really pleased with my purchase I would definitely purchase any items again for my SMEG cooker when needed

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Really great service

Really great service. Talked to them about which item I needed and they specified the correct one and it arrived within a day!

13 February 2025
Unprompted review
Rated 5 out of 5 stars

These guys were great in identifying…

These guys were great in identifying exactly the spares I needed from a confusing multitude of possibilities. The parts had to come from Italy, but communications were excellent and the parts were easily fitted. Back in business, heartily recommended....

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I ordered replacement charcoal filters for my Smeg cooker hood from Servevast on the recommendation of a friend. I am delighted with the service I received and I will not hesitate to use this company again

4 February 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look