Usually good delivery. The biggest problem I have to being able to buy anything re foundation, concealer, bronzer online. The colour matches are just always off. Having said that I went to the Se... See more
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Used Evri as a delivery service so you may as well had used a catapult. Box was left outside in view of the public in the rain with no attempt made to knock on the front door or ring the bell. Luckily... See more
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The products are great and everything was perfect until the parcel got to Israel!!! Here the DHL shipping which is usually excellent in my experience, but this delivery fell short. On one occasion,... See more
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My order hasn't arrived after more than a week and I haven't been notified of what will be done about it, until I have taken steps to try and find out for myself.
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Company details
About SEPHORA UK
Written by the company
We believe that beauty thrives in diversity and discovery.
Our purpose is to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.
JOIN MYSEPHORA - 15% OFF FIRST ORDER
DISCOVER NEW & TRENDING AT SEPHORA UK
SHOP MAKEUP
SHOP FRAGRANCE
SHOP HAIRCARE
SHOP SKINCARE
BEAUTY GIFTS & SETS
CUSTOMER SERVICE
Discover Beauty, Your Way
Whether you’re just starting your beauty journey or looking to elevate your routine, Sephora UK brings together everything you need in one place. From exclusive offers to expert-led inspiration, each step is designed to help you explore and express every side of yourself.
Start by joining MYSEPHORA to get 15% off your first order with a code 'LOYALTY15' and unlock even more benefits as you shop. You can personalise the experience by selecting your two favourite brands to receive 10% off, plus enjoy free delivery across all loyalty tiers with no minimum spend! Unboxing has never felt better.
Explore by category with ease. From refreshing your makeup bag to upgrading your skincare results or searching for a signature scent, you’ll find expertly selected products from the brands you love. Stay ahead of the curve with New & Trending, where viral favourites and must-have launches can be found at Sephora - first.
Shopping for someone else or treating yourself? Our Gifts & Sets make it simple, with ready-made selections for all occasions. Top gift-giver status incoming…
And whenever you need a little extra support, our Customer Service team is here to help, so you can shop with confidence, every time.
Contact info
Sephora Suite 1 3rd Floor, 11-12 St.James's Square, SW1Y 4LB, London, United Kingdom
- care@sephora.co.uk
- sephora.co.uk
2.8
Average
4K reviews
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Avoid purchasing online
Evri delivered my Sephora parcel to the wrong address
Picture proof is not my house
I’ve been chasing & chasing Sephora about this & they are just ignoring me
Terrible company & I will not purchase from them ever again
The bad reviews are real
14 October 2026
Unprompted review
Reply from SEPHORA UK
Hello
Thank you for your feedback and we are sorry to hear that you have not received your order.
In order to assist you further, please may you respond with your order number, or alternatively please contact us at care@sephora.co.uk
We apologise for the inconvenience caused.
Kind Regards,
Sephora UK Customer Care
Reply from SEPHORA UK
Hi,
We’re really sorry for the inconvenience caused by the missing items in your order. We understand how disappointing it is to receive an order that isn’t complete, and this certainly isn’t the experience we want for our customers.
We’re pleased to confirm that this has now been resolved. Thank you for your patience and understanding while we worked to put things right. We really appreciate your feedback and hope to provide you with a much smoother experience next time.
Kind regards,
Customer Care
Reply from SEPHORA UK
Hi,
We’re really sorry to hear that your order was cancelled and that you didn’t receive your items. We completely understand how disappointing this must be, especially when you were looking forward to receiving your order.
We have contacted you directly regarding the reason for the cancellation.
We sincerely apologise for any inconvenience caused and appreciate you taking the time to share your feedback with us.
Kind regards,
Customer Care
Poor customer service
I had next day delivery but my order never arrived and was deemed ‘lost in post’. Customer services offered to replace it and asked me to confirm my address. I replied immediately providing my address but haven’t received a response or my items. No refund either. Poor customer service from such a well known brand.
1017749623
18 October 2026
Unprompted review
Reply from SEPHORA UK
Hi,
We’re really sorry to hear about the difficulties you faced when trying to contact us, and we truly apologise for the frustration this caused. We completely understand how important your order was, and we regret that your experience wasn’t as seamless as it should have been.
We’re happy to confirm that the issue has now been resolved, and we’ve worked to ensure there are no further delays.
Thank you for your patience, and again, we apologise for any inconvenience caused. If you need further assistance or have any other concerns, please don’t hesitate to reach out to us at care@sephora.co.uk we’re here to help!
Warm regards, Customer Care
My order was in a good price and…
My order was in a good price and arrived very fast and easy thank you sephora.
15 October 2026
My order has still not arrived
My order has still not arrived. Been stuck with Evri since Thursday. Have chased with Evri and email back to confirm but the parcel has still not moved.
12 October 2026
Reply from SEPHORA UK
Hi,
We’re so sorry to hear that your order still hasn’t arrived. We completely understand how disappointing and frustrating this must be, especially when you’ve already taken the time to contact Evri and are still waiting for an update. This certainly isn’t the experience we want for our customers.
We have reached out to you regarding the status of your order and are keen to get this resolved for you as soon as possible.
Thank you for your patience and understanding while we look into this. We really appreciate you bringing this to our attention and hope to put things right for you soon.
Kind regards,
Customer Care
"Missing in Transit" not got order!
Havent received my order so not sure why ive got this. Yet again another order 'missing in transit'. So now waiting for it to be delivered again!!! Second time in a row this has happened.
15 October 2026
Reply from SEPHORA UK
Hi,
Thank you for getting in touch, and I’m sorry that your order has gone missing in transit again.
We can see our team have processed a replacement order as requested.
We apologise again for the inconvenience caused.
Kind Regards
Sephora UK Customer Care
Hi sephora
Hi sephora
Please i need my refund to buy medication for my health. It is over 2 weeks you have not credited my refund. Please do the needful
Order number; 1017357369
I need my refund please help me
5 October 2026
Unprompted review
Reply from SEPHORA UK
Hi Nicole,
I’m sorry to hear you’re still waiting for your refund.
We can confirm a refund has been issued
Kind regards
Meadowhall Sheffield Branch…
Meadowhall Sheffield Branch…. Katie was lovely! She was very helpful- you could see how genuine she actually wanted to help me find the most perfect and suitable makeup. Did not rush me - very attentive, friendly and warm.
Thank you
29 September 2026
Unprompted review
Reply from SEPHORA UK
Hi Joshua,
Thank you for reaching out.
Our team will be in touch shortly to assist you further.
Kind Regards,
Sephora UK Customer Care
Gifting
We bought a gift voucher which we thought we had processed correctly a fortnight ago and had to review that order which we eventually managed to get printed off.
8 October 2026
I ordered an advent calendar on the 8th…
I ordered an advent calendar on the 8th September. After a few delivery attempts to the wrong flat, my parcel was sent back to the sender on the 2nd of October. I have sent 2 lost parcel forms on the Sephora website in that time and have not heard back a single word. It is a £235 order which I find unacceptable to not have heard anything back for in over 2 weeks. I have just sent an additional email as well as my 2 prior complaints, and am waiting to hear back. I find it unbelievable that such a big company could have such appalling customer service without even a number to call.
2 October 2026
Unprompted review
Reply from SEPHORA UK
Hello Ophélia,
Thank you for providing your order number. I'm very sorry for the ongoing delay and the lack of response regarding your returned parcel. I understand how frustrating this must be, especially given the value of your order.
Our team will be in touch shortly for further details.
Kind Regards,
Sephora UK Customer Care
Poor customer service and deliver…
Poor customer service and deliver broken perfume bottle with no refund, I will never buy from them in future
8 October 2026
Reply from SEPHORA UK
Hello
Thank you for your review and we are sorry to hear you have had an issue with your order.
Our Senior team will be in touch shortly.
Kind Regards
Sephora UK Customer Care
Never received the product...
7 October 2026
Reply from SEPHORA UK
Hi Jesse,
I’m sorry your order hasn’t arrived. We are currently looking into this and will be in touch.
Kind Regards
Sephora UK Customer Care
I didn’t get my order
22 September 2026
Reply from SEPHORA UK
Hi Adi,
We are sorry to hear you have not received your order.
Upon checking the details we can confirm a refund has been issued for you.
We apologise for the inconvenience caused by the situation.
Kind Regards,
Sephora UK Customer Care
Still not receive my parcel but its…
Still not receive my parcel but its show as receive .... And no one literally answer my messages . Very sad
19 October 2026
Unprompted review
Reply from SEPHORA UK
Hi Fatima,
I’m sorry that your parcel hasn’t arrived even though the order status shows as delivered, and that you haven’t received a response to your earlier messages.
Our team will be in touch with a resolution shortly.
Kind Regards,
Sephora UK Customer Care
I am so upset
I am so upset, I've never had such bad experience while online shopping, especially from such a big brand. A week ago a parcel arrived, in the parcel was 4 completely different items to what I bought. I sent a request saying items are missing, I got one email in this whole situation and it was a response saying my parcel has arrived and to look in a safe place as I may have just missed it. That was not the problem. Throughout this week I've sent 3 other emails to the same request, and with no response I made a new request, which Sephora said I would have a response max 24-48 hours later. It's been over 48 hours later and I checked the request and it's been set as resolved. I got no messages, nothing, so I thought this would be the best way for Sephora to see my issue and resolve it.
12 October 2026
Unprompted review
Reply from SEPHORA UK
Hi Zoe,
Thank you for contacting us, and I’m sorry to hear about this experience and that you received four incorrect items.
We can confirm that our team have processed a replacement order for you.
Please accept our apologies for the delay.
Kind regards
Sephora UK Customer Care
Reply from SEPHORA UK
Hi,
Thank you for reaching out.
I’m sorry your order has not arrived yet.
We can confirm our team will be in touch shortly with a resolution.
Kind Regards
Sephora UK Customer Care
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