Send My Bag Reviews 27,470

Great customer service with telephone assistance.

Simple booking. Staff always on hand by email, chat or phone. Can get through easily and advisors , without exception are helpful and polite.
Any queries re collection or delivery dealt with efficiently.

If I could give 0 I would. COMPLETELY DESTROYED MY PROPERTY. Probably close to a thousand dollars in damage and apparently my warranty won’t cover that. So not only does this company not care about your stuff at all. They will not off anything back after destroying your stuff.

It was easy to setup and customer service was very helpful.

We've used Send My Bag twice over 10 years ago. They didn't disappoint this time either providing excellent customer service and a speedy delivery of our two suitcases on this third occasion. We highly recommend them.

Arrived when they said. Sent very clear instructions. Arrived on time and in very good condition. The guy that collected was very polite and efficient thank you

My parcels were collected and delivered on time and intact

My whole experience was send my bags was beyond anything I expected. From the calls before placing the order and helping me to organize myself around packing for a transatlantic move, to the pick up of the boxes, to the expeditious delivery of all the boxes everything was so smooth and easy and uneventful.

Thank you so much.

I sent two suitcases of my own clothing to Vienna, Austria where I was going to visit for a week, then travel to other countries. I was quoted a price at the outset which was increased after I entered my bags' size and weight. At checkout I got my first surprise, a $62.00 "fuel surcharge" was added. Then I got another surprise when their partner, DHL, remeasured my bags and increased the "total volume" by 29%. I determined that they probably failed to fully retract the handles, thereby adding an inch and a half to the length and width of each suitcase. This resulted in another $50.00 charge which I protested to no avail. THEN in Vienna my bags were held in customs for three days without any notice as to why. On the fourth day I received an invoice for $350.00 plus for "import charges." I had to pay this outrageous fee in order have my bags delivered to my hotel, but again protested. (To be fair, SMB does state that Austrian customs "may" charge import fees on personal items even if for temporary use while visiting, but it is indefinite.) Anyway, when I arrived at my hotel and received my bags, I saw that only the one had been tagged by customs and that neither had actually been opened. Further, the paperwork disclosed that my bags had never left DHL custody, yet I was charged $50.00 per day "storage" as part of the $350.00 plus. Again I protested to no avail. SMB was of no help whatsoever. The lesson: travel light, buy what you need when there and do not use this or any other service to send your bags.

Send My Bag made me feel very confident that this whole idea would work, without my bag being lost or damaged. This was my first time using this kind of service, and I was so pleased with Send My Bag that I won't even try the competition! Navigating the customs forms was SUPER simple, I recommend paying a few extra dollars for the ability to make changes (I did), and it was amazing that so much was digital (e.g., customs forms). The DHL pick-up person was very friendly, professional and timely - the new/shorter pickup windows concept worked great. I received emails from DHL the whole time, and my bag traveled from New Mexico to England in less than five days! Impressed and highly recommend.

Is quick and easy.

The service was superb! It was very expensive but sometimes you just have to pay for great service.

Fast and efficient service

Very smooth and timely

Sent a box of dishes within the UK , packed it in bubble wrap and even put fragile stickers on the box , only to reach the destination all broken .
Looks like they threw my box around .
Don’t waste your money here , not worth the complaint either . They refused to take responsibility.

Very efficient service, with clear instructions provided. It was my first time shipping and it was easy and intuitive to use.

Great service. From collection to drop off. Very easy to book too.

It is just terrible, feels like once you pay and they take your luggage, they don’t care anymore, one week waiting and now I have to be the one chasing my luggage. Is this a good service? Thank you for giving me the stress I was trying to avoid hiring you.

We had a need to ship some travel items home mid-way through our travels through France. Friends recommended SendMyBag. We found the entire experience to be easy and well-executed, from using their website, watching informative videos, reserving and paying, to package pickup and delivery. They provided clear information on how to avoid potential customs delays, and their updates allowed us to follow our package all the way back home.