Simple booking. Staff always on hand by email, chat or phone. Can get through easily and advisors , without exception are helpful and polite. Any queries re collection or delivery dealt with efficie... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have used them twice, from the US to Spain. It's been a good experience both times. The customer service is uber-excellent. Night or day, via chat I've been able to reach a real person almost immedi... See more
Have used Send My Bag quite a few times over the last three years to send clothing backwards and forward between Australia and the UK for a family member who is over in the UK on a working visa. Alwa... See more
Send my bag was tge best way to get my excess items back from the UK to Australia. Their instructions were clear on how to pack, what I was allowed to ship. The friendly courier collected... See more
Company details
About Send My Bag
Written by the company
Send My Bag is the leading door to door luggage delivery and personal effects shipping company. The service is used by a wide variety of travellers from people relocating and studying abroad, to those taking a short holiday or sporting vacation.
Send My Bag started out as a service for students and having made over 100,000 collections from universities is probably the most experienced student shipping service worldwide.
From our UK and US domestic services to express worldwide services Send My Bag offers more routes online than any other personal effects shipping company.
Our experienced customer support team is available to answer your questions 24hrs / day Mon - Fri and throughout the day on Saturday and Sunday.
The Send My Bag APP allows for easy one click tracking and all customers can request free label holders during booking.
Looking for more reviews? Check out over 100,000 independent reviews on SendMyBag.com.
Send My Bag Best Price and On Time Guaranteed
We guarantee our door to door luggage services won’t be beaten on price. We guarantee your express service item within the United Kingdom & within the EU will arrive on time or your money back.
Did you know that Send My Bag offer a best price guarantee? If you find a lower price up to 7 days after you place your order we’ll match it and give you a £10 credit (we're that confident you won't).
If your Send My Bag Express service item doesn’t arrive on time on an internal EU route we’ll credit your Send My Bag account with 50% of the transit costs, if the delay is 2+ working days we’ll credit your Send My Bag account with 100%. To claim, get in touch within 7 days of delivery.
For full terms & conditions on both the Send My Bag Best Price & On Time Guarantee , see our Terms and Conditions (under section 14).
Contact info
United Kingdom
- 0333 006 9966
- info@sendmybag.com
- sendmybag.com
4.5
Excellent
27K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Great service
Great service
It was the best option to send my bag.
Everything worked very well!
Thanks
6 May 2026
My suitcase did arrive
My suitcase did arrive, later than it was scheduled. These things happen and I wasn’t upset about that so much as the lack of communication concerning delayed delivery when you are expected to wait in from 9am to 10pm. After wasting half a day waiting in, two days in a row, before contacting them only to find out it wasn’t coming, I was then bombarded with messages the following morning to say it was on its way.
It’s an excellent service and I would still use it again but the lack of communication was very frustrating.
6 May 2026
Fast service!
19 September 2025
Very efficient shipping from the UK to…
Very efficient shipping from the UK to Australia with lots of updates on location as my luggage was on the way.
6 May 2026
Made a stressful process of moving…
Made a stressful process of moving overseas more simple. Great customer service!
6 May 2026
Send my bag was awesome
Send my bag was awesome! They were helpful and courteous! We received our luggage quickly and in great condition.
5 May 2026
They came to my house
They came to my house. They good instructions. I was able to call and in just a few short days my package was delivered internationally. I dont see anyone who could beat that and I looked they deserve their 5 stars!
5 May 2026
Everything was great except delivery
Everything was great except delivery. It required me to be home to sign for the bag. They attempted twice. The third time was a Saturday, so I happened to be home. There was no option to have it delivered anywhere else or pick up from somewhere unless they failed on the third try.
2 May 2026
Instructions easy to follow
Instructions easy to follow. Goods picked up on the day and delivered promptly. Good value for money.
5 May 2026
excellent speedy service
excellent speedy service
Been using this service on and off for years all over the world and they are fabulous polite drivers on collection and drop off great communication and tracking delighted to this company available
5 May 2026
Excellent service
Excellent service. Prompt pick up and delivery one day earlier than promised.
5 May 2026
Excellent service & prompt delivery
Excellent service. I asked a number of questions as needed to send order to their head office before it could be shipped to Australia and they were always answered promptly. App was great for receiving tracking updates and bags arrived in Australia ahead of schedule
5 May 2026
SendMyBag.com puts other shipping companies to shame
It's almost shocking how CONVENIENT and FAST this service is. SendMyBag.com puts all the other shipping companies to shame. I will forever be a dedicated customer to this company. The customer service is on par, the instructions are user-friendly, and they anticipated all of my needs. And the best part of it all, is that pricing is significantly affordable than your average shipping company. I like working with companies that treat me like a human being. It only makes me want to do business with them even more. I love SendMyBag.com so much, I honestly want to work for the company LOL! They are honestly good people. You can tell this is a great company.
28 April 2026
So much easier not having to haul a big…
So much easier not having to haul a big case about. Good service. Door to door service
5 May 2026
Fast, Friendly, Efficent!
Have used this service several time. Everytime, Excellent. Pick up on Tme, Delivery on time. Was kept informed all the way. Highly recommend!
2 May 2026
The experience was made great because…
The experience was made great because of the customer service, it was absolutely excellent! I was overwhelmed with the paperwork, and the agent was extremely kind and patient and helped immensely! I will definitely use this service in the future!
5 May 2026
Unbelievably quick and efficient
Unbelievably quick and efficient. Good tracking. Great communication. Well done.
1 May 2026
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