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SeatGeek Reviews 16,674

•
TrustScore 4.5 out of 5

4.5

Event Ticket Seller
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Review summary

Created with AI, based on recent reviews

Looking at 1,732 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the ease of use and the seamless process from start to finish when purchasing or selling tickets. People appreciate the clear details provided, the ability to view seats, and the confidence that their tickets are guaranteed and delivered on time. Reviewers frequently highlight the excellent online ordering system, the wide selection of tickets, and the convenience of managing everything in one place, including parking. Many also find the prices to be good, often better than other sellers, and appreciate the transparency regarding fees. However, some customers also noted issues with the website, describing it as sending them in circles or making it difficult to access or print tickets. A few other people also felt that the pricing structure for sellers was unfair, with low offers for their tickets that were then resold at much higher prices, and some experienced delays in receiving tickets.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, praising the ease of navigation and... See more

Price

Users describe ambiguous interactions with price, with many reviewers expressing dissatisfaction over hidden... See more

Website

Reviewers highlight ambiguous aspects of website experiences, with many expressing frustration over issues... See more

Order

Clients share ambiguous opinions on order, with many reviewers expressing significant frustration regarding... See more

Service

Reviewers mention ambiguous feedback about service, with some customers expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Smooth transaction, timely receipt of my tickets, no issues accessing and using at the event. Was able to select my seats as opposed to a general row. A little more than I wanted to spend, but worth... See more

Rated 4 out of 5 stars

The ticket price was good; but the customer service turn around time to receive help with understanding specific questions was lacking. If I need a prompt response, there was a wait time for up to a c... See more

Rated 4 out of 5 stars

I love using SeatGeek. I gave it a 4 out of 5 because every time I buy tickets someone has purchased the same tickets. Other than that I love using the app.

Rated 5 out of 5 stars

First time using used ticketcenter and ticket master in past. Not satisfied with either. Just happened to be in California for a week and saw my Detroit Tigers were playing the Padres for opening da... See more

Company details

  1. Event Ticket Seller

Information provided by various external sources

SeatGeek is the smartest way to buy & sell sports tickets, concert tickets, Broadway tickets and more. Tickets from 100s of sources, automatically ranked from the best deal to the worst. Plus all-in pricing, interactive venue maps, view from seat photos, and mobile tickets. Use SeatGeek on the web at seatgeek.com or install SeatGeek for iOS and Android from the Apple App Store or Google Play Store.

100% Guaranteed Tickets!

We guarantee your tickets will get to you in time for the event and be valid, and that if anything happens we will take care of you!

1. Your tickets will be delivered in time for the event
2. Your tickets will provide valid entry to the event
3. The tickets you receive will be the same as those you ordered
4. If any of these things do not occur, you will be provided with comparable or better tickets to the event, or offered a refund. Please contact SeatGeek immediately.
5. If the event is cancelled and not rescheduled, you will be refunded the full purchase price
6. SeatGeek will provide you support to answer any questions at hi@seatgeek.com

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

17K reviews

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