This is how you do customer service and get loyal customers forever! Our sofa experienced a problem. From reporting it to detirmining a replacement is needed it took 3 hrs. Customer agent Fanny de... See more
Company replied
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See what reviewers are saying
We went into the showroom in gothenburg and was met with excellent customer service from Roberto! He guided us and spent quite a while with us until we decided on what couch we wanted. Ordering in sto... See more
Company replied
The order process was smooth as butter. Very straightforward and easy to deal with Bring and the customer support. When reordering a new couch the customer support staff was extremely helpful and met... See more
Company replied
From start to finish, the experience was smooth and enjoyable. The sales people were great and very knowledgeable. The ordering process was straightforward, very quick, delivery was timely, and the... See more
Company replied
Company details
- Living Room Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Furniture Store
- Sofa Store
About SOFACOMPANY Sverige
Written by the company
SOFACOMPANY | Dansk design till ett ständigt lågt pris
Hos SOFACOMPANY designar vi våra möbler själva och säljer dem direkt till dig. Det betyder färre mellanhänder, bättre priser – och möbler som är byggda för att klara av vardagen. Därför ger vi också 10 års garanti på alla våra möbler.
Över 2 000 av våra kunder har lämnat ett omdöme om oss på Trustpilot, och vi är stolta över vårt höga betyg. Vi läser och svarar på alla recensioner – för vi lyssnar, och vi strävar alltid efter att ge dig den bästa möjliga upplevelsen när du handlar möbler hos oss.
Oavsett om du handlar online eller besöker någon av våra butiker ser vi fram emot att hjälpa dig hitta din nästa soffa.
Hos SOFACOMPANY designar vi våra möbler själva och säljer dem direkt till dig. Det betyder färre mellanhänder, bättre priser – och möbler som är byggda för att klara av vardagen. Därför ger vi också 10 års garanti på alla våra möbler.
Över 2 000 av våra kunder har lämnat ett omdöme om oss på Trustpilot, och vi är stolta över vårt höga betyg. Vi läser och svarar på alla recensioner – för vi lyssnar, och vi strävar alltid efter att ge dig den bästa möjliga upplevelsen när du handlar möbler hos oss.
Oavsett om du handlar online eller besöker någon av våra butiker ser vi fram emot att hjälpa dig hitta din nästa soffa.
SOFACOMPANY
Written by the company
- Ärlighet
- ....alla i företaget är stolta över och står för de produkter som vi skapar och levererar till kunderna. Vår anda och affärsmodell är ärlig och öppenhjärtig, vilket vi anser är autentiskt. Det innebär att du som kund ska kunna förstå vad det är du betalar för. Vilket innebär att vi jobbar utan rabattkoder och paketpris - kort och gott ärligt låga priser, året om.
30 dagars ångerrätt
Det är okej att göra fel ibland - testa produkten hemma.
Osäker på färg trots att du har skickat efter tygprover eller besökt en av våra butiker? Inga bekymmer, det är okej att göra fel ibland. Om du köper en lagervara erbjuder vi 30 dagars ångerrätt om produkten inte känns helt rätt. Det enda du behöver göra är att spara emballaget och sedan kontakta oss för att boka en upphämtning.
Contact info
Olof Palmes gata 14, 111 37, Stockholm, Sweden
- + 46 46 590 34 05
- info-se@sofacompany.com
- se.sofacompany.com
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Long wait but good quality
Nice quality, really like the sofa but delivery times were very long and not in accordance with webpage. But overall, glad about the sofa.
12 August 2019
Unprompted review
Reply from SOFACOMPANY Sverige
Thank you for the review, glad to hear that you like the sofa and quality. Hopefully you will enjoy it a long time ahead and love it every day!
What I can see the delivery time of your order were around 11 weeks, as we communicates about special order products. We're investigating how to do to be even more clear about it so you won't be disappointed again. Anyhow, we're glad you likes it now you have it at home.
Welcome back!
Happy Customer
Great customer service in the showroom, very quick delivery, perfect product.
24 February 2019
Unprompted review
Reply from SOFACOMPANY Sverige
Fantastic Carla, great to hear! We're glad to hear that you love your product, enjoy!
Great sofas and efficient customer service
I love the sofas I ordered from Sofa company. They are exactly as I remembered them from the showroom and they were delivered exactly on time.
21 June 2018
Unprompted review
Reply from SOFACOMPANY Sverige
Great to hear, enjoy your furniture and welcome back to Sofacompany!
Have a great weekend Gayatri!
Home delivery
Home delivery? My home is certainly not 30 meters away on the street. They are a premium company up until they take your money, the rest may not bother them.
27 February 2018
Unprompted review
Reply from SOFACOMPANY Sverige
Sorry to hear that you're not happy with the delivery.
The delivery is ordered to be curbside to the address you stated when you ordered on our website. It's very unlucky and we're sorry if they went to another address and the delivery didn't went as usual/ordered.
We're sad to hear that you perceive that and hope that you will enjoy your beautiful pouf after all.
Great service and products
My order was delivered in time. Good quality on the products. A special order was delivered later, and the service regarding this order was also perfekt.
16 October 2017
Unprompted review
the delivery company just leave the …
the delivery company just leave the furniture at the front-door, i have to move it to fourth floor by myself.
6 October 2017
Unprompted review
Reply from SOFACOMPANY Sverige
I'm sorry to hear that you are dissatisfied with your delivery from the carrier. We work hard to be clear with the information about that, even before you order your furniture. Please email info@sofacompany.se if there is anything we can to do make the information even better. We always want to be better, for you and other costumers!
Even tho you are dissatisfied with the delivery I hope your are pleased and happy with our products, service and hope you enjoyed your experience with Sofacompany!
Best Regards, Sofacompany
It is a great sofa.
It is a great sofa.
But I got wrong sofa on the first delivery!
29 May 2017
Unprompted review
Very good overall.
8 April 2017
Unprompted review
Highly recommend SofaCompany
We had a great experience with SofaCompany. They have very fast and personalized response to email and phone questions. Their Stockholm showroom is beautiful and the staff is very helpful. And most importantly, we are very happy with the quality and appearance and comfort of our purchases!
9 March 2017
Unprompted review
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