This is how you do customer service and get loyal customers forever! Our sofa experienced a problem. From reporting it to detirmining a replacement is needed it took 3 hrs. Customer agent Fanny de... See more
Company replied
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See what reviewers are saying
We went into the showroom in gothenburg and was met with excellent customer service from Roberto! He guided us and spent quite a while with us until we decided on what couch we wanted. Ordering in sto... See more
Company replied
The order process was smooth as butter. Very straightforward and easy to deal with Bring and the customer support. When reordering a new couch the customer support staff was extremely helpful and met... See more
Company replied
From start to finish, the experience was smooth and enjoyable. The sales people were great and very knowledgeable. The ordering process was straightforward, very quick, delivery was timely, and the... See more
Company replied
Company details
- Living Room Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Furniture Store
- Sofa Store
About SOFACOMPANY Sverige
Written by the company
SOFACOMPANY | Dansk design till ett ständigt lågt pris
Hos SOFACOMPANY designar vi våra möbler själva och säljer dem direkt till dig. Det betyder färre mellanhänder, bättre priser – och möbler som är byggda för att klara av vardagen. Därför ger vi också 10 års garanti på alla våra möbler.
Över 2 000 av våra kunder har lämnat ett omdöme om oss på Trustpilot, och vi är stolta över vårt höga betyg. Vi läser och svarar på alla recensioner – för vi lyssnar, och vi strävar alltid efter att ge dig den bästa möjliga upplevelsen när du handlar möbler hos oss.
Oavsett om du handlar online eller besöker någon av våra butiker ser vi fram emot att hjälpa dig hitta din nästa soffa.
Hos SOFACOMPANY designar vi våra möbler själva och säljer dem direkt till dig. Det betyder färre mellanhänder, bättre priser – och möbler som är byggda för att klara av vardagen. Därför ger vi också 10 års garanti på alla våra möbler.
Över 2 000 av våra kunder har lämnat ett omdöme om oss på Trustpilot, och vi är stolta över vårt höga betyg. Vi läser och svarar på alla recensioner – för vi lyssnar, och vi strävar alltid efter att ge dig den bästa möjliga upplevelsen när du handlar möbler hos oss.
Oavsett om du handlar online eller besöker någon av våra butiker ser vi fram emot att hjälpa dig hitta din nästa soffa.
SOFACOMPANY
Written by the company
- Ärlighet
- ....alla i företaget är stolta över och står för de produkter som vi skapar och levererar till kunderna. Vår anda och affärsmodell är ärlig och öppenhjärtig, vilket vi anser är autentiskt. Det innebär att du som kund ska kunna förstå vad det är du betalar för. Vilket innebär att vi jobbar utan rabattkoder och paketpris - kort och gott ärligt låga priser, året om.
30 dagars ångerrätt
Det är okej att göra fel ibland - testa produkten hemma.
Osäker på färg trots att du har skickat efter tygprover eller besökt en av våra butiker? Inga bekymmer, det är okej att göra fel ibland. Om du köper en lagervara erbjuder vi 30 dagars ångerrätt om produkten inte känns helt rätt. Det enda du behöver göra är att spara emballaget och sedan kontakta oss för att boka en upphämtning.
Contact info
Olof Palmes gata 14, 111 37, Stockholm, Sweden
- + 46 46 590 34 05
- info-se@sofacompany.com
- se.sofacompany.com
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from SOFACOMPANY Sverige
Härligt att höra Henrik! Tack för ditt köp och recension - du är varmt välkommen tillbaka till oss på SOFACOMPANY! <3
You should buy your sofa here!
Where should I start? Maybe the best furniture shop?
We went to the showroom twice in Sthlm, first time an adorable Filipina girl helped us. Second time, a Swedish girl was very helpful with our decisions. The only feedback could be that "normal people" like us, might easily do mistakes when calculating how well a big sofa would fit in our home. It would have been great if sales people could ask the size of the living room to advise us that when we ordered our 4 seat Douglas that it would be too big. When it arrived we loved it but started to realize it is way too big for our living room :/ so sad we were, but after checking trustpilot out, the reviews on returns were really good. So I contacted support and lovely Gabriella replied and was super service minded. She managed to send us the money back in 2 days, even though the sofa was not picked up yet. So we could order the 3-seat without waiting for our sofa to be returned. It arrived today and we are super happy. Now we are just waiting for the delayed Enzo,was 5w delivery, but now it is said to arrive in 8-10w :(. That being said, special thank you to Gabriella that made our whole purchase and return super easy and I really wish more furniture shops take after SofaCompany. They are setting the standard how service could be at a furniture shop. It shouldn't be a hassle to purchase online, I recommend this shop as you can see in my review ;)
10 December 2021
Reply from SOFACOMPANY Sverige
Dear Sivapol,
Thank you so much for your SOFA-ntastic words!
It makes us absolutely over the moon-excited to read your lovely review. To give our customers a shopping (and when it happens - returning) experience like this is our mainly goal.
We always want a smooth and happy experience for our customers, and no matter what we always do our absolute best to get happyclappy and smiling customers with their dream furniture in place at home.
We thank you so much for you kind and loving words and you are so welcomed back whenever you want and need <3
Great service and quality!
8 December 2021
Reply from SOFACOMPANY Sverige
Thank you sooo(fa) much for your review and 5 stars Stefania! <3
Very Good Service
Very Good Service, Prompt delivery as expected and informed. I would highly recommend.
23 November 2021
Reply from SOFACOMPANY Sverige
It makes us very happy to hear about your experience with us <3 Thank you for the review and welcome back when you're looking for more furniture to your home!
I'm just so happy with my purchase
I'm just so happy with my purchase from sofacompany , so happy that after getting my first sofa I went back and ordered another.
I am a very picky person, yet here I found fast delivery, great quality.
and the design is just great you can find things that are both practical and comfy.
and the fabrics they use are just amazing, no matter what color you will choose it will be great. the colors they use are calm and warm and have a nice feeling
17 November 2021
Reply from SOFACOMPANY Sverige
Wow, wow, wow Yulla! Thank you sooo(fa) much for the kindest words! <3 It makes us so so so happy that you come back to us and that you love our products as much as we do!
Enjoy your new furniture and welcome back to us at SOFACOMPANY <3
Fast delivery of high quality sofa
Fast delivery of high quality sofa.
Can recommend.
16 November 2021
Reply from SOFACOMPANY Sverige
Thank you SO much for your review and 5 stars Kathrin, it makes us so happy to hear that you are happy with your new sofa and the delivery time <3 Welcome back to us at SOFACOMPANY!
Reply from SOFACOMPANY Sverige
SOFAntastic Valdemaras! Thank you for your 5 stars and review, it makes us so happy that you are happy with our service and new furniture from us <3 Welcome back to us at SOFACOMPANY!
Reply from SOFACOMPANY Sverige
Thank you so so so much for your review and 5 stars Stef! It makes us so happy <3 Enjoy your fantastic Herman-sofa in the beautiful fabric Sunday Curry!
Good delivery time (in sweden) 2 weeks…
Good delivery time (in sweden) 2 weeks if you order something in stock
good quality
manual for assembly can be better explained (we had to contact customer service)
5 October 2021
Reply from SOFACOMPANY Sverige
Thanks for your review Emeric! It makes us so happy, that you are happy with your new sofa and the delivery time <3 We really appreciate your feedback when it comes to manuals and assembly instructions, it helps us to get even better. Welcome back to us at SOFACOMPANY! <3
I don't give 4 stars or more because I…
I don't give 4 stars or more because I paid an expensive delivery fee expecting to they deliver to my apartment without any problem, but instead, I had to help the delivery man to come up with the couch, since my apartment has no elevator, and I have notified that since the beginning.
I cannot hold heavy stuff due to bone problem in my arms and paid for the expensive delivery to have someone to do it that for me, but in the end, I had to do it, making my payment completely useless.
20 September 2021
Reply from SOFACOMPANY Sverige
Hello! We have contacted you by email to help you with this, we look forward to helping you! <3
Thanks for your feedback, it helps us get even better!
Reply from SOFACOMPANY Sverige
Great to hear about your experience with us and the products!
Thank you for the review and welcome back when you're looking for more furniture to your home!
We had a nice and friendly staff…
We had a nice and friendly staff helping us since the first contact in the Stockholm store and the sofa arrived exactly as expected and on time!
10 September 2021
Reply from SOFACOMPANY Sverige
Hi Matthaus,
Thank you sooo(fa) much for the kindest words! We are so happy that we got to help you in the often so wild furniture hunt and we are looking forward to have you back! <3
Couldn’t be better
Very quick delivery, well packaged and a lovely sofa for a great price. Thank you!
7 September 2021
Reply from SOFACOMPANY Sverige
Fantastic to hear Kathryn! It makes us so happy to hear that you are happy with your sofa from us - thank you for your review and order! <3
Super easy to order and deliver
Super easy to order and deliver. It was good to see the sofa at the showroom before too.
4 July 2021
Reply from SOFACOMPANY Sverige
Great to hear Ines - just like the experience should be when you order furniture to the home. We're glad that you appreciate our showroom and please come back when you are in need for more nice furniture <3
We wish you a great summer!
Very nice product i really like my couch
12 June 2021
Reply from SOFACOMPANY Sverige
Thank you so much for you lovely words, Diana!
It really warms our hearts to read that you are so happy with your new (couch)love.
The whole team at SOFACOMPANY welcomes you back whenever you feel like it <3
im in love with my new sofa
im in love with my new sofa! the experience to go and choose a sofa at the showroom in Stockholm was very nice! five stars to Sofa Company!
9 June 2021
Reply from SOFACOMPANY Sverige
5/5 stars Pablo! We are so so so happy for your order and review <3 Made our day!
I had problems to pay with my credit…
I had problems to pay with my credit card so I asked for support. The answer was quick and they could help to solve the problem. Then a quick delivery with a very friendly driver.
Thanks Daniel
11 May 2021
Reply from SOFACOMPANY Sverige
Thank you so much for your purchase and review, Daniel!
We're so happy we got to help you with the order so you could receive your sofa. We hope that you will enjoy it for many, many years ahead <3
It was great ❤️
17 January 2021
Reply from SOFACOMPANY Sverige
Angelina, pure love from all the team at Sofacompany!
Thank you so much for your purchase and for your five stars. We can't wait to have you back! <3
Very nice design and quick delivery
Very nice design and quick delivery. Thanks!
11 January 2021
Unprompted review
Reply from SOFACOMPANY Sverige
Wonderful to hear, it's an honor that we can be a part of your home through our products.
We are the ones who should say thank you!
Poor customer service
Me and my husband liked the sofa but unfortunately not the service. They are not very easy going once you have an issue with your purchase.
10 January 2021
Unprompted review
Reply from SOFACOMPANY Sverige
Hi Anna,
Thank you for your purchase and for your review!
We are sorry to hear that you have perceived our service like this. You are more than welcome to email us on info-se@sofacompany.com and we are happy to help you with whatever we can to change your experience.
We do hope that you are very happy with the products you have recieved from us and that you will enjoy them for a long time <3
Have a lovely Friday and weekend!
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