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Scuffers Reviews 20,791

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TrustScore 3.5 out of 5

3.5

Clothing Store
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Review summary

Created with AI, based on recent reviews

Looking at 8,954 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, particularly the clothing items like hoodies and sweatshirts, noting their excellent material and design. Many also appreciate the speed of delivery, with several consumers reporting surprisingly quick shipping times. However, some people were not happy with the response time from customer service, mentioning issues with receiving replies to emails regarding returns or order problems. There are also occasional concerns about delivery services, with some packages arriving damaged or experiencing tracking inconsistencies. Additionally, a few customers found the sizing of products to be unclear or inconsistent, leading to difficulties in finding the right fit.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and experience. While many customers praise the... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise fast delivery, with some... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the excellent design, fit, and... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report positive experiences, such as... See more

Response time

Users describe negative interactions with response times. Many customers report sending multiple emails to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering was a bit weird at first, because there were multiple tracking links, but everything worked out perfect. I ordered the Mowa Jorts in yellow and they have good quality and fit well. All in all... See more

Company replied

Rated 4 out of 5 stars

I really love u guys best clothes, especially for summer surf trips, but the delivery is taking way to long 🙏

Company replied

Rated 5 out of 5 stars

Order went well, though a little confusion on delivery date. Plenty of helpful communication from Scuffers. Had a problem with an order and a replacement was sent out promptly. Seemed like a good and... See more

Company replied

Company details

  1. Clothing Store

Written by the company

Scuffers® is a clothing brand founded in 2018 based in Madrid. In full national and international growth, with a commitment to quality garments and all through an everyday urban aesthetic and full of light, with an undertone of exaltation of personal and differentiating nuances that seek a tireless personal growth. Scuffers was born with the purpose of representing every person who is willing to be more real. More alive. More honest with himself. More proud. More ambitious. In short, more THEM. As Always, With Love

Contact info

3.5

Average

TrustScore 3.5 out of 5

21K reviews

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Rated 2 out of 5 stars

Poor overall

Poor communication
Fed ex delivery date constantly changed and when I contacted customer service at Scuffers zero help came back

7 May 2026
Rated 1 out of 5 stars

My article was broken

I ordered a hoodie, it has a hole on the Front Side above the pocket, I wrote the Support and nobody responded.

7 May 2026
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Reply from Scuffers

We are truly sorry to hear about the damaged hoodie and the lack of response. We have already contacted you regarding this issue.

Rated 1 out of 5 stars

Disappointing returns process for Australian Customers

Extremely disappointed with the returns process. I simply needed to exchange my daughter’s hoodie for a bigger size, but the $50 return fee is excessive and feels like a penalty for being a customer. This experience has made me rethink shopping with Scuffers again in the future.

11 May 2026
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Reply from Scuffers

We appreciate you sharing your concerns about our returns process. We recognize your frustration regarding the exchange fee for your daughter's hoodie. We are reviewing our policies to improve the customer experience.

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