ScarpaUK Reviews 

134
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 22 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about poor product quality, noting that soles quickly wore down, stitching came undone, or materials split after minimal use. Reviewers also experienced frustrating customer service encounters, mentioning unhelpful responses or ignored warranty claims when trying to resolve product defects. Many people highlighted issues with water leakage, stating that the waterproof membranes failed much sooner than expected. Some reviewers were happy with the initial comfort and performance of their shoes, pointing out that older models lasted for years. A few consumers also noted having positive interactions when dealing directly with customer care for warranty replacements.

What people talk about most

Product

Clients share ambiguous opinions on product quality, noting both satisfaction with past models and... See more

Quality

Customers had ambiguous experiences with quality, highlighting both severe defects and long-standing... See more

Customer service

Consumers find customer service to be ambiguous, with strongly divided experiences reported. Several... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Just a report really 550 miles of thru hiking and need new soles so will definitely be getting another pair of rush trx pro yep still needed for Ireland

Rated 2 out of 5 stars

I recently purchased a pair of Mojito Trail GTX shoes online and noticed a "Made in Vietnam" label on the inside. Whilst I appreciate that it is some years since all Scarpa products were made in Ital... See more

Rated 2 out of 5 stars

I have two older pairs of the Scarpa Ribelle lite (the previous model that is) Both have served me really well. The new design however is woefull. Mine leaked the second time I wore them a... See more

Rated 2 out of 5 stars

Have worn Scarpa shoes for years and they were great. I still have a pair that I regularly wear from seven years ago. In April this year I bought a pair of Rapid XT and within a couple of months the s... See more


Company details

  1. Boot Store
  2. Activewear Store
  3. Clothing Store
  4. Outdoor Clothing and Equipment Shop
  5. Shoe Factory
  6. Shoe Store

Information provided by various external sources

Scarpa have designed manufactured and hand built the world's greatest outdoor footwear for over 70 years. Boots and shoes for mountaineering, climbing, trekking, skiing, approach and lifestyle.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

134 reviews

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No history of asking for reviews

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2.6

All reviews

(134)

21 reviews in the last 12 months

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Rated 1 out of 5 stars

Shortest lasting boots ive ever owned, terrible quality

Well after moving from berghaus as a walking boot brand (discontinued the model i liked) i decided to try the scarpa brand of walking boot and the terra gtx 2 boot model , That was my first mistake second mistake was to expect these boots to last? they didnt. 2 months all the leather accross the toes split causing constant water ingress through the weakend leather, 3rd mistake was to actually buy the brand from go outdoors all i can say is never again. Sent them back to go outdoors they said they were faulty 6 months later i had finished getting my money back from the bank as go outdoors lied about ever recieving them? Anyway i digress, very poor quality boot the leather not up to much and at £165 they arnt the cheapest either. Now dealing with a company with a great product and very happy to see my money going to a company that actually cares about quality.
I still have the boot pictures if anyone from scarpa wants to comunicate with me! I would give 0 stars if i could by the way.

8 February 2022
Unprompted review
Rated 2 out of 5 stars

bought a pair of Scarpa Trek GTX

bought a pair of Scarpa Trek GTX. as was advised by Cotswolds outdoor, they had a good reputation. Also prior to buying these I had an old pair of Scarpa Sykwalk boots (bought in the 80"s) that where absolutely bullet proof, but where a bit on the heavy side,great when your're 20 years old, and have iron calves!!
As they where still under warranty returned to Scarpa, who did repair them..Great...Now however the rubber weld that joins the sole to the upper has started to come away. Tyey are now out of warranty, so would have to pay to send them back to Scarpa and pay for the repair.
For a £180 boot I would expect much more longevity. Not happy. Won't be buying another pair of Scarpa.

4 February 2022
Unprompted review
Rated 5 out of 5 stars

The worlds best boots!

I've had my original leather scarpa SL boots (size 8) for over 6 years now. They have taken me up over half the wainwright's in the lakes and the biggest mountains in Scotland and Wales. These boots are absolutely faultless! Granted they were originally quite stiff but now fit like slippers. They have good battle scars on the leather but are still 100% waterproof, the sole still has superb tread and look like they could easily go another 6 years. If you look after these boots after every walk they will look after you!
Now saving up for the newer SL and will be passing my old SL's to my son.
I will never walk in another brand.

14 January 2022
Unprompted review
Rated 2 out of 5 stars

Scarpa Terra GTX boot

Purchased Scarpa Terra GTX boot after researching (obv. not enough) & trying to actually find a pair online! I am quite disappointed in them, they feel cheap, I can feel uneven ground/stones underfoot, the leather is quite thin, they just do not feel sturdy. Great for room in the toe area, they do appear on the big side & after wearing them twice I would say they are too big (bought size 4 - I wear 4.5) but of course once worn you cannot change them! I am not convinced either at their waterproof ability as my socks were a little wet in places, but will test this again at weekend. After Meindl and Brasher boots, these feel like the poor relation but unfortunately budget played a part in this purchase. Not sure I will return to Scarpa. Maybe I will grow to love them but I wish I had saved more and tried the more expensive boot.

13 October 2021
Unprompted review
Rated 2 out of 5 stars

I bought my second pair of Scarpa Go Up…

I bought my second pair of Scarpa Go Up walking boots about 18 months ago. The first pair wore down in the treads quickly but I assumed that it was due to wearing them for digging in the garden too much. And they leaked. Well sadly the 2nd pair weren’t used in the garden, just walking. Unfortunately the treads again nearly wore flat in places and they again leaked( holes in the sole this time). I definitely don’t think they are worth buying ! I had a pair of excellent Scarpa boots when I was 13( long time ago now) and they really did last for years... lots of walking too.

8 October 2021
Unprompted review
Rated 3 out of 5 stars

So comfortable, but so flawed.

Scarpa are one of the most comfortable walking boots I've ever owned, my first pair (bought during first lockdown) were so comfortable I walked 10 miles straightaway! Sadly they don't last. My first pair lasted a year before the heels wore right down and let in water. I've had my second pair since March and the heels are already very worn. Not what you expect when Millets are asking £160! A real shame, also a real shame Hotter no longer sell mens walking boots, they lasted for 4 years+

26 September 2021
Unprompted review
Rated 1 out of 5 stars

Still too tight on the toes after years…

Still too tight on the toes after years breaking in.so no I won’t be buying another pair which is a shame as they’re still intact unlike other so called high end brands..an assistant in a shop said a lot if his customers complained about scarpa being too tight ...scarpa don’t seem interested though it seems..

18 September 2021
Unprompted review
Rated 2 out of 5 stars

A really comfy leaky walking shoe

A really comfy walking shoe, but leaking between sole and upper in several places after less than a year's use. (I lost the receipts, but remember buying them during the first lockdown when shops were allowed to open.) I looked after them, using wax to feed the leather. Won't be buying this expensive Scapa shoe again, sadly.

16 September 2021
Unprompted review
Rated 5 out of 5 stars

Awesome Customer Service

I had a problem with the seam from a pair of Scarpa Moraine walking shoes. They were not bought directly from Scarpa, but from a high street shop. Despite that, the team at Scarpa still accepted them back to look at the damage and suggest a solution. The solution was to replace with the current alternative (Moraine is not currently available). They sent multiple sizes for me to try and return the unneeded ones.

I was truly impressed by everyone on the Scarpa team that I was in contact with, particularly Jamie and David. They’ve created a loyal customer from me and their customer service has been second to none.

18 August 2021
Unprompted review
Rated 1 out of 5 stars

Scarpa Trek HV GTX Gor-Tex boots - BAD QUALITY

Purchased a pair of Scarpa Trek HV GTX Gor-Tex boots at the end of November 2020. First impressions were good including a very comfortable fit, but by the end of June 2021 the boots were letting the water in. I have only ever used these boots to walk my dog in the local park. Absolute-Snow were contacted, and the boots were forwarded to the Scarpa dealer. After waiting for more than a month I was told that no fault had been found with the boots, and they were returning the boots… I’m now in the process of contacting consumer rights, but if nothing can be done I will be left with a faulty pair of very expensive boots.
Scarpa have not tested the boots despite what they allege for the simple reason that they don’t have any intention of honouring their Warranty.
Buy at your own risk!… The boots are also “Made in Romania” so draw your own conclusions, don’t be fooled by the publicity gimmick of the picture in their website of the old Italian Men, with many years of experience, seating together, and sawing the Boots by hand, nothing could be further from the truth…

4 August 2021
Unprompted review
Rated 1 out of 5 stars

Mid Cyrus boot, do not purchase, terrible boot and terrible service

Purchased Mid Cyrus in late October, by June with minimal use the soles are bare. Customer Service state these are not be used on tarmacked road or footpaths, no mention of this in any of their paperwork. £150 for walking boots, that do not even last a year. I shall return to Brasher as previous boots lasted 15years. I so wished I had read trust pilot reviews, and saved my money. Shocking service!!!

21 June 2021
Unprompted review
Rated 5 out of 5 stars

Really comfortable boots and excellent service.

I bought a pair of Terra GTX boots a few years ago and found them very comfortable from day one. Unfortunately after a number of years the right boot started to leak. When I contacted Scarpa they were extremely helpful and courteous and asked me to return the boots for test after they confirmed the boots leaked they dispatched a new pair to me. Absolutely wonderful service and thanks to Adam and Dave at Scarpa.

16 June 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Myself and my partner have had a really good experience with this brand. My walking boots are extremely comfortable and well made, they have lasted the winter absolutely fine and I wear them across all terrains. My partner's pair sadly had an issue with the stitching, we contacted scarpa direct and they were incredibly helpful and sent a pre paid label to see how they could help. I only wanted them mended but they sent a brand new pair back. You couldn't ask for a better service and I have just put another order in for a casual pair of shoes for my partner.

11 June 2021
Unprompted review
Rated 1 out of 5 stars

Don't even bother buying this brand

Don't even bother buying this brand. The worst brand you will ever face. You know warranty is the most important part of outdoor sports. I had a climbing shoes. I only used 4 hours and they are all broken. They don't cover under warranty. Worst brand, worst quality I ever dealt with.

1 June 2021
Unprompted review
Rated 1 out of 5 stars

Bought CyrusMid GTX boots.Very…

Bought CyrusMid GTX boots.Very unimpressed. Previous Brasher light boots lasted 10 years. Scarpa with not excessive use over a year already leak and the stitching across the widest part of the boot has broken down completely. Not fit for purpose and very disappointed in product

27 May 2021
Unprompted review
Rated 2 out of 5 stars

Scarpa boots don't grip well

I was advised to buy a larger size of Scarpa Cyrus GTX women's boots and they are comfortable with two pairs of wool walking socks, so only wearable in winter, no use in warm weather. I've had them for 3 years but therefore 1 1/2 year's wear so far.
My main issue is that the soles don't grip and they slip easily, on all kinds of surfaces, unlike my old boots that had lasted for 15 years and gripped really well. I imagine it's about the materials used for the sole

4 May 2021
Unprompted review
Rated 3 out of 5 stars

Expensive and didn’t last before leakage

I have had my scarpa boots for around 3 years and they are the most comfy boot I have owned. I have the ranger GTX at around £160. About a year after buying them the sole started squeaking on one foot where it had ruptured. For the last year I have suffered from one wet foot where the lining has gone either through the sole or the crease in leather by the toe. So disappointed, these weren’t cheap and expected them to last longer. Torn between buying a replacement pair the same or going with something different after reading all these reviews.

27 March 2021
Unprompted review
Rated 2 out of 5 stars

Absolutely love these boots as they are…

Absolutely love these boots as they are like slippers but I’m buying a new pair every year as the soles break down and leak. When I’m spending over £100 for a pair I would like them to last. I walk my dog about 4 miles a day on average.

24 March 2021
Unprompted review

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