Thank you so much to Amber this is the second time I’m dealing with her and it was an absolute pleasure. She is so friendly and professional with so much patience l. Every interaction was great. The o... See more
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Start was so bad, I had to call and speak full month with 5 different employees. The last that did something about my case was the woman (I forgot the name), and than Ivo van Beek contacted me and gui... See more
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The application was simple and straight forward. Once the requested documents were uploaded, the loan was approved on the same day. Within hours. Furthermore, I had a previous loan and since the rates... See more
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I have just joined Santander in kilmarnock from tsb in kilmarnock. The lady who dealt with my business in Santander is called Denise. Very pateint, very mannerly and answered all my questions. Tomorro... See more
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Company details
About Santander Consumer Finance - Nederland
Written by the company
Wij helpen u graag met verantwoorde voertuigfinancieringen. U kunt bij ons niet direct een financiering voor een auto, motor, camper of caravan aanvragen maar wel bij een van de vele bij ons aangesloten partners.
Wij verstrekken de financieringen voor o.a. Kia Finance, Volvo Car Finance, Mazda Finance, Tesla maar ook vele merkloze dealers.
Wij zijn gevestigd in Nederland. U kunt bij ons geen spaarrekening openen. Plaats reviews over Santander Consumer Bank of over onze vestigingen in België en de UK, bij de betreffende profielen op Trustpilot zodat zij u kunnen helpen. Dank u wel!
Contact info
Vliegend Hertlaan 77, 3526 KT, Utrecht, Netherlands
- 030-6388000
- klantenservice@santander.nl
- santander.nl
3.8
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was very happy with the service…
I was very happy with the service Mathias provided in the whole process!
Very kind and efficient and listening to my whole situation properly and acting on every request very efficiently. Thanks to Mathias, I could pick up my car on time!
23 November 2021
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Shaista,
Thank you very much for your 5 star review. We are very keen on service and love to explain to you how the process works. It's our job to listen carefully to your wishes and needs and act accordingly. I will transfer your compliments to Mathias of coarse.
Kind regards, Sandra
Santander Consumer Finance
Forget this company
Forget this company. They are time wasters. Btw many of their reviews are written by their employees. Do the Trustpilot algorithms work? S. Gerritsen who wrote a review the 11th November, is an employee of this organisation. This gives you an idea of their seriousness and reliability.
20 November 2021
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Marco,
It's obvious that you are not satisfied, why you don't say but one star gives a pretty good insight ;-) But I do take offense in you saying that the reviews are written by our own employees... that's simply not true. For your information: 'Gerritsen' is a really common name in the Netherlands.
Kind regards, Sandra
Santander Consumer Finance
Good service
Good service, quick response, accurate evaluating of the customer, quick and easy documents proccesing
Really recommend
19 November 2021
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Audrius,
So good to read that your loan application went so well and fast! If indeed you read carefully our emails and deliver the documents we need to approve the application, the approval can be given very fast!
Thanks that you took the time to review us on Trustpilot and thank you for the 5 stars!
Kind regards, Sandra
Santander Consumer Finance
S. Gerritsen
All correct, helping when I had any questions, very quick response and always attentive
11 November 2021
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear JD,
Thanks for your 5 star review and thanks for your compliments to Sebatiaan. I will bring it over to him.
Have a nice day!
Kind regards, Sandra
Santander Consumer Finance
Everything is Perfect 😍
11 November 2021
Unprompted review
Reply from Santander Consumer Finance - Nederland
Thank you for your review.
Have a nice day.
with kind regards,
Ellie
Santander Consumer Finance
Drama
No sorry sir. I will not write the official path because this is the place for you to judge, I am not afraid of my personal data
8 August 2021
Unprompted review
Reply from Santander Consumer Finance - Nederland
Thanks for your answer. Kind regards
Santander Consumer Finance
Efficient and fast.
I am not new to Santander's quick and efficient services. What amazes me this time is how Noelia professionally guided me through the process with a positive result. The system is user friendly. However, there is always room for improvement. Kudos
29 July 2021
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Valiant,
Thank you very much for your positive review. Suggestions to improve our service are always more than welcome. Please feel free to share them with us by sending an e-mail to customercare@santander.nl. we are looking forward to them.
I wish you a nice day.
with kind regards,
Ellie
Santander Consumer Finance Benelux B.V.
Santander fooling Financing options:
Santander fooling Financing options:
Santander fools the customers with its zero % rent options and payback in 10 months. I tried two times to process in Mediamarkt (MM) and my application was rejected, though it was just EUR 1000.
I raised the issue with MM and Santander management by email and still got poor response. Their reply was not convincing at all.
They mention the zero % interest option as an eyewash but to force the customers to go for the high interest rate options.
Pay attention!!! This could also be a strategy between MM and Santander to fool the customers.
Though I had a financing with Santander 4 years back which already paid, so an existing customer.
Poor management and mislead the customers.
Reply below from Santander on 20 July 2021:
Dear Mister Denash,
I am sorry for the fact that your Application has been rejected and that you have the feeling to be mislead.
The guidelines regarding new Applications ( regardless the interest rate) have been changed over the last years. The outcome of a new Application could be therefor different then the one you did in the past.
With kind regards,
Ellie
Santander Consumer Finance Benelux B.V.
I
Further response by me.
Beste Mw. Ellie,
My bad experience was recently and I have sent a details email to Santander about my financial situation with the attention to your Management. I advise you to check my emails. I am sure Sandander fooling and misleading the customers.
I saw zero interest with payback in 10 months. Thought to use it for just EUR 1000. If your guidelines does not allow for my EUR 1000 financing, then high time for your Management to think and review about your compliance. Good luck!!!
Hope customers pay attention on such misleading promotions by Santander. I will raise this issue further.
19 July 2021
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Mister Denash,
I am sorry for the fact that your Application has been rejected and that you have the feeling to be mislead.
The guidelines regarding new Applications ( regardless the interest rate) have been changed over the last years. The outcome of a new Application could be therefor different then the one you did in the past.
With kind regards,
Ellie
Santander Consumer Finance Benelux B.V.
I
Great service and great communication…
Great service and great communication from Sabastiaan. Also willing to help in english
24 June 2021
Unprompted review
Reply from Santander Consumer Finance - Nederland
Der Michael Pinkham, Thank you for your compliments for Sebastiaan. I will for sure share this with him. We find an excellent service and communication very important and we will always do our utmost to be of service.
Thanks for your 5 star review. Have a nice day.
Kind regards, Sandra
Santander Consumer Finance
Everything was arrange very quickly ……
Everything was arrange very quickly … very nice staff who are very helpful and clear in explanation of loan terms.
19 May 2021
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Pratik Upadhyay,
Thank you very much for your 5 star review. It's much appreciated you took the effort to do so. We think it's very important that you are well informed before closing the loan. Nice to read you value this as well.
Kind regards, Sandra
Santander Consumer Finance
Neolia was polite and friendly
Neolia was polite and friendly. And was also responsive to questions. Neolia also followed up when she said she would and kept me informed during the process.Thankyou..it was a nice transaction.
11 May 2021
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Martin a New,
Thank you very much for the 5 star review. I will give Noelia your compliments. It's highly appreciated.
Kind regards, Sandra
Santander Consumer Finance
I am very satisfied !
14 April 2021
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Marcel Biga,
We are pleased to read that you are satisfied with our service.
Thank you for the 5 star review.
Kind regards,
Karin
Santander Consumer Finance
Mrs Noelia Rodriguez Martin was very…
Mrs Noelia Rodriguez Martin was very helpful and proffesional. Cooperation was pleasure. I reccomended her truly.
18 March 2021
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Krzysztof Cimoszko,
Thank you very much for your 5-star review. You can be sure I will pass on your compliments to Noelia.
Have a nice day.
Kind regards,
Sandra
Santander Consumer Finance
Professioneel en efficient
8 March 2021
Unprompted review
Reply from Santander Consumer Finance - Nederland
Beste mevrouw Bezuidenhout-Verwoerd,
Professioneel en efficient zijn de woorden die wij heel graag lezen in de reviews. Dank u wel voor de mooie typeringen van onze service. Wij wensen u verder nog een hele fijne dag.
Met vriendelijke groet,
Ellie
santander consumer finance Benelux B.V.
Rude Customer Service Representatives
The representatives there are not helpful at all. We have been chasing Santander because the contract they sent to sign, we couldn't sign because of same error coming up everytime. Called them several times. no resolution.
Avoid them at any cost
2 March 2021
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Mister/Mrs,
I am very sorry to read that our service has not meet up with your and our standards. I would like to know where this process went wrong. Would you be so kind as to provide met with your credentials by sending an e-mail to customercare@santander.nl?
I am looking forward to your e-mail and wish you a very nice day.
kind regards
Ellie
santander consumer finance benelux B.V.
Was so good connection !
Contact with this lady was really nice. She was also really helpfull.
23 February 2021
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Miter Krawczyk,
Thank you for your review. If we can be of further assistance please let us know.
Have a nice day.,
With kind regards,
Ellie
SantanderConsumer Finance Benelux B.V.
Very good support and service by…
Very good support and service by offering the best solutions for the customers
5 February 2021
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Ricardo Calumby,
Thank you very much for your 5 star review. This means a lot to us. We always strive to offer the best solutions possible for our customers. Glad to hear we were able to serve you.
Kind regards,
Sandra
Santander Consumer Finance
Thank you Noelia,
Thank you Noelia,
Its really good to have business process specialist like you, i really like the way the application has been handled,timely feedback and follow up on the status of loan application.
At the end a happy customer :)
Best regards
Sunil Kirangi
4 February 2021
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Sunil,
Thank you very much for the 5 stars review. We are pleased to read that you are so satisfied with our service. I will pass your compliment on to Noelia.
Kind regards,
Karin
Santander
Uncomplicated
19 November 2020
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Patrick,
Thank you for your 5 star review. It is very nice to read that you feel that our customer processes are uncomplicated. This is a very good compliment to our company and all the employees.
Have a nice day!
with kind regards,
Ellie
Santander Consumer Finance Benelux B.V.
I'm very satisfied with Santander's…
I'm very satisfied with Santander's service. Whereas at another bank my application for a loan was rejected without providing any explanations, at Santander, the guy who took care of my application was willing to call me multiple times and to listen carefully to what my situation was in order to truly understand if it was possible for me to take the loan. So, I really appreciate the effort they put on understanding my situation before making their final decision about the loan. It was also a very efficient process, cause everything was worked out in less than a week.
12 November 2020
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear mr Chaparro,
Thank you for your 5 star review. We take pride in giving personal service. Good to read that this also worked for you and glad to be of service. Have a nice day!
Kind regards,
Sandra
Santander Consumer Finance
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