I have just joined Santander in kilmarnock from tsb in kilmarnock. The lady who dealt with my business in Santander is called Denise. Very pateint, very mannerly and answered all my questions. Tomorro... See more
Company replied
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See what reviewers are saying
Be very careful if you try to finance your car with them. I got rejected just because my 30% rulling was expiring. Do not waste your precios time with them
Company replied
Start was so bad, I had to call and speak full month with 5 different employees. The last that did something about my case was the woman (I forgot the name), and than Ivo van Beek contacted me and gui... See more
Company replied
⭐⭐⭐⭐⭐ Tayfun is a highly professional specialist, and working with him is truly a pleasure. He is able to organize everything very quickly and efficiently, explaining every step with absolute c... See more
Company replied
Company details
About Santander Consumer Finance - Nederland
Written by the company
Wij helpen u graag met verantwoorde voertuigfinancieringen. U kunt bij ons niet direct een financiering voor een auto, motor, camper of caravan aanvragen maar wel bij een van de vele bij ons aangesloten partners.
Wij verstrekken de financieringen voor o.a. Kia Finance, Volvo Car Finance, Mazda Finance, Tesla maar ook vele merkloze dealers.
Wij zijn gevestigd in Nederland. U kunt bij ons geen spaarrekening openen. Plaats reviews over Santander Consumer Bank of over onze vestigingen in België en de UK, bij de betreffende profielen op Trustpilot zodat zij u kunnen helpen. Dank u wel!
Contact info
Vliegend Hertlaan 77, 3526 KT, Utrecht, Netherlands
- 030-6388000
- klantenservice@santander.nl
- santander.nl
4.0
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Be very careful if you try to finance…
Be very careful if you try to finance your car with them. I got rejected just because my 30% rulling was expiring. Do not waste your precios time with them
26 February 2026
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Flavius, so sorry to hear that your application for a car finance was rejected. There are strict rules we need to apply, not only for our sake but also for yours.
Wish you a good day.
Kind regards, Sandra
Santander Consumer Finance
I have just joined Santander in…
I have just joined Santander in kilmarnock from tsb in kilmarnock. The lady who dealt with my business in Santander is called Denise. Very pateint, very mannerly and answered all my questions. Tomorrow I will be a customer and will remain so for my banking years. If all the staff at kilmarnock branch are as professional as Denise it will be a pleasure to go in as required.
6 February 2026
Unprompted review
Reply from Santander Consumer Finance - Nederland
For the record, you left the review at the Dutch Santander Consumer Finance., but thanks for the 5 stars!
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Tayfun is a highly professional specialist, and working with him is truly a pleasure. He is able to organize everything very quickly and efficiently, explaining every step with absolute clarity. Even for someone who has never dealt with loans before, the entire process feels simple and easy to understand thanks to the way he explains everything so clearly and patiently.
Taifun is very kind, extremely helpful, and genuinely dedicated to his clients. He always takes the time to make sure everything is clear and that the client feels comfortable and confident. There is no stress, no pressure, and no unnecessary worries — even in situations that are usually quite stressful by nature.
He creates a calm, professional, and friendly atmosphere, making the whole process smooth and straightforward. On top of that, he is a true expert in what he does.
I highly recommend — truly and wholeheartedly — working with Tayfun and Santander.
Best regards Darius.
9 January 2026
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Darius,
First of all, thank you very much for taking the time to write such an extensive review.
I'm very glad to hear that while you didn't have any experience with loan applications beforehand, you didn't encounter any issues or roadblocks during your application process. We understand that these processes can be complicated for customers and try to make them as simple and easy as possible. Great to hear that Tayfun has been such a big help. Relieving you of possibly stressful situation by nature is something that Tayfun can be very proud of.
I'll share this review with him!
Kind regards Koen,
Santander Consumer Finance
Great customer service
Very swift support with friendly tone and advisory
5 January 2026
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Mounir,
Thank you for the kind review. Our team works hard to help our customers during application process to make it go as smooth as possible. Great to hear that you are happy with the support.
Kind regards Koen
Santander Consumer Finance
Always happy whit santander bank
This is my second loan with Santander Bank and it's always been very easy. Their advisors are very good and professional.
8 December 2025
Unprompted review
Thank you so much to Amber this is the…
Thank you so much to Amber this is the second time I’m dealing with her and it was an absolute pleasure. She is so friendly and professional with so much patience l. Every interaction was great. The only part I didn’t enjoy was the amount of documentation we needed to upload. I thought that being an existing customer would make the process easier and faster. Other than that great experience. Thank you
3 December 2025
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Nicole,
Thank you for sharing your experiences regarding our service. I'm glad to hear that you are so positive about Amber's assistance during your application. I also understand your frustration. It would be nice if our customers wouldn't have to upload so much documentation. But that's a necessity in order for us to responsibly offer loans to our customers. Financial situations can change with time, that's why we can't rely on older documentation of existing customers. I hope that clarifies things for you.
Kind regards Koen,
Santander Consumer Finance
The end-to-end experience was seamless and Professional.
The end-to-end experience was seamless and professionally managed. The team demonstrated high service standards, clear communication, and strong follow-through at every step of the process. Queries were addressed promptly, documentation requirements were explained without ambiguity, and the overall customer journey was handled with precision. This is the level of operational execution and client care that sets a benchmark within the financial services sector.
21 November 2025
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Ivo,
We really appreciate your extensive review. We hope to make the customer journey as smooth as possible for our customers with the assistance my colleagues provide thanks to personal contact. I'm glad to hear that you were in good hands with my colleagues. We work hard to make this the experience for all customers.
I will share your great review with the team!
Kind regards Koen
Santander Consumer Finance
Reply from Santander Consumer Finance - Nederland
Dear Jasper,
I'm happy to hear that you find our app easy to use. That's the goal for everything in the application process to make it go as smooth as possible for customers.
Thank you for taking the time to write a review!
Kind regard Koen,
Santander Consumer Finance
Fast and Go beyond!
The application process was straightforward and quick. Document-wise, it wasn’t complicated, and everything was handled through an express process. Special thanks to Joey Hoving for putting a lot of effort into my application and ensuring it was processed right away. I truly appreciate the excellent service and professionalism
20 August 2025
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Ana,
I appreciate you for taking the time to write this kind review. I'm glad to hear that Joey was able to ensure that your application went smoothly. This is what we aspire to do with all our applications so I'm happy that Joey was able to accomplish it for you. I'll notify him regarding your review.
Kind regards, Koen
Santander Consumer Finance
Thanks to Duchanka Kammerman
Everything was straightforward, clear and to the point. During the process my contact person Duchanka Kammerman managed the process extremely well.
12 August 2025
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Ali,
Thank you for your kind review regarding my colleague. I'm glad to hear that she was able to guide you through the process in a smooth manner. That is what we strive for with every application.
I will share your review with Duchanka.
Kind regards, Koen
Santander Consumer Finance
Just to thank Amber Ghoudan who has…
Just to thank Amber Ghoudan who has been helpfull handling my loan request, advising and call me backwhen it was needed. She was really professional andI appreciated her support.
7 August 2025
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Shadned,
Thank you for writing this nice review. Personal Contact is very important to us so I'm glad to hear that Amber was able to support you during the process.
I will let her know about your review!
Kind regards Koen,
Santander Consumer Finance
Easy, professional and helpful
The loan representative Amber was amazing, helpful, professional. She made the process easy for us. Thank you
6 August 2025
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Louise Reeves,
Thank you for writing this review. We're very grateful for our colleagues who try to make the process as easy as possible for the customers. It's great to hear that Amber was successful with that during your process.
I will share this review with Amber!
Kind regards Koen,
Santander Consumer Finance
Communicated very well and answered…
Communicated very well and answered questions promptly
6 August 2025
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear A. Reeves,
Thank you for the kind review. We really appreciate it. Personal contact with our customers is one of our emphases during the whole process.
Kind regards Koen,
Santander Consumer Finance
Great customer experience
Great customer experience. Amber has been very helpful in providing details with regards to my request.
9 July 2025
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear George,
Thanks for your review and the high rating of 5 stars! Very happy you took the effort to rate the service of Amber.
Kind regards, Sandra
Santander Consumer Finance
Great support
The application was simple and straight forward. Once the requested documents were uploaded, the loan was approved on the same day. Within hours. Furthermore, I had a previous loan and since the rates had come down, the agent (Amber) told me about it and my new loan was combined with the old loan and a lower rate was applied on the total, therefore I get more money and pay less.
1 July 2025
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Ann,
Thank you very much for your outstanding appreciation. Indeed if you deliver all documents correctly immediately, we can act very quickly! I will share your compliments with Amber of course.
Have a nice day.
Kind regards, Sandra
Santander Consumer Finance
The process was super easy
The process was super easy. And the Sales Agent was very helpful. Even when my Dutch is not good. He was able to speak English and to explain everything to me.
19 June 2025
Unprompted review
Reply from Santander Consumer Finance - Nederland
Hi Zelanda,
I'm glad that the process was easy and thus went smooth for you. Great to hear that there were no language barriers between you and your Sales Agent. We know that not all of our customers speak Dutch, so we do our best to help them out in English when they struggle with anything during the process. Good to know that was a succes in your case.
Kind regards, Koen
Santander Consumer Finance
The entire loan process was smooth
The entire loan process was smooth, transparent, and efficient. They were clear in their communication, answered all my questions promptly, and guided me through every step. I really appreciated their professionalism and support.
20 May 2025
Unprompted review
Reply from Santander Consumer Finance - Nederland
Hi Ramesh,
Supporting our customers during the loan application process is very important to us. We aim for a positive experience during every process. Therefore, I'm glad to hear that you are so positive regarding your own application process. I thank you for writing this nice review, as will the support team when they read this.
Kind regards, Koen
Santander Consumer Finance
Reply from Santander Consumer Finance - Nederland
Hi Azra,
Thank you for the nice review. I'm glad to hear that the process went so smoothly for you.
KR, Koen
Santander Consumer Finance
Good people
Thanks to Ms. Amber, it was an easy process. They understood my situation and they were being very helpful. Total of 2 weeks time, I received a final response.
14 May 2025
Unprompted review
Reply from Santander Consumer Finance - Nederland
Hi Eren,
Thank you for your kind review. It's great to hear that Amber was able to help you so remarkably throughout the process. Personal contact is of utmost importance to us. I'm glad to hear that it resulted in a smooth application process for you. I will notify Amber regarding your review.
KR Koen
Santander Consumer Finance
Very fast processing
9 April 2025
Unprompted review
Reply from Santander Consumer Finance - Nederland
Thanks George for your 5 stars!
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