Terrible quality, fake-like steel, and zero customer support! I purchased Jaguar White Line Lumen 5.5" scissors (Order #3668681), but the quality is horrendous — they feel like cheap Chinese knock... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service! I was looking for a specific Framar brush that was unavailable in Estonia. Salontotal had it in stock, the order was shipped quickly and delivered safely to Estonia. Very happy with... See more
Ordered items on 17th finally said dispatched on 20th but DPD status shows parcel not received….they do not appear to be responding to emails. However the responses were in my junk mail and my order a... See more
My first experience with Salontotal.com. I would highly recommend this company and Cécile Helmink in particular. As my dedicated account manager she made sure my first transaction with Salontotal.com... See more
Company details
Written by the company
Professional hair, skin & beauty products ✓ Ordered before 9pm, shipped today ✓ Fair prices
Contact info
Kronenweg 2, 7051 HX, Varsseveld, Netherlands
- +31 88 4554565
- customerservice@salontotal.com
- salontotal.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery times terrible
Have ordered twice from them now. 1st time my item took 2weeks to come then 2nd time it didn’t come at all. They claimed yodel had it but yodel proved to me they didn’t have it. 2wks later & im still trying to get someone from salontotal to answer the phone to give me a refund 😡

Reply from Salontotal.com
Great service.
Great service..
I ordered some shampoo for my mother last week. No issues. Order and paid online and fast delivery to Ireland 🇮🇪
THANK YOU.
Best shopping site I've seen so far
Best shopping site I've seen so far. Delivery before the expected deadline. It deserves 10 stars.
Very fast shipping and the scissors…
Very fast shipping and the scissors were for the best price I found.Thank you for great service.
Excellent
Before buying I was reading the reviews and got a bit afraid to buy but I had an excellent experience! Would highly recommend it
I still haven;t receive my order.
I still haven't receive the package.Live tracking shows that yesterday left your country.I had asked for an express delivery paying the additional cost but you informed me that you don;t do this.I believe that I won't have the packe not even the next week.This is what you can do to improve your eshop.

Reply from Salontotal.com
AVOID AT ALL COSTS!
AVOID AT ALL COSTS!
Sent out faulty clippers in September I have returned the clippers by recorded delivery. Salontotal have had the clippers over 7 weeks no new clippers sent out and no refund. Terrible company will have to go to trading standards to get my money back.
Please use a reputable wholesaler's like Sallys as you will be covered if item is faulty ect…

Reply from Salontotal.com
The website is absolutely customer…
The website is absolutely customer friendly. I found every information what I wanted. This shop was the only one, where I could buy my four products in same place.
Wide range of products with beautiful photos. The customer service was quick and helpful. DPD was a little slow, but is was signed on the order form.
Recommended
The Wahn trimmer I purchased was considerably cheaper than the lowest price available in Ireland. The service and communications were good.
UPS were a bit slow delivering, and as usual just tossed the parcel over my gate.
My box was left open in my address and…
My box was left open in my address and one product was empty,I’m very disappointed

Reply from Salontotal.com
THEY DON'T REFUND YOUR MONEY
I canceled an order on June 17 due to lack of availability of some items. I requested a refund of my money by email and today, June 26, I still have not received it. Finally I have requested a refund of my money via Paypal since it is impossible directly with them. They politely answer that they are going to refund it but they do not refund it. I consider this a scam. I will not buy anything from this store again nor will I recommend anyone to do so. And if you still want to risk buying in their store, try paying through Paypal. That way maybe you will have a chance to get your money back if something goes wrong.

Reply from Salontotal.com
Please avoid this website
Please avoid this website, they dont care about nothing , i still think its a scam im already waiting 4th week for package that should be next day, one week ago i said i want my money back and they said they agree, but 2days I've get information they will send my package again... still haven't received. Tragedy

Reply from Salontotal.com
The delivery was promised in 2-3 days
The delivery was promised in 2-3 days, however a week has passed, and I havent received my order yet...

Reply from Salontotal.com
Took a month to get our order
Took a month to get our order. Customer service is a joke. They sent a disclaimer claim form that threatens prosecution if you enter “false information”. Basically implying that you might be a thief while they hold your money and don’t deliver the goods.

Reply from Salontotal.com
Always quick and without delays.
Great prices & service!!
Very good site
Very good site, fast delivery, I had a problem with my order was resolved through wats app very quickly with no hassle would order from them again
Just as it says on the website
Very satisfied with the service, everything went really smoothly. Paid my order on the 6th of December 2023. Next day I got the shipping confirmation email. Today (12th of December) the courier just delivered my parcel. Delivery was from NL to CZ. Pretty good going considering the time of the year. So thank you very much.
The box is not around
The box is not around. Can you find out from the courier where its located or has it been located.

Reply from Salontotal.com
Professional and efficient service
Professional and efficient service. Accessible via WhatsApp for queries.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







