Long drawn out process to close pension
Long drawn out process to close my mother's widows pension upon her death. As her son and sole executor. I sent them the death certificate and they continued to pester me every month for the Grant of Probate despite me telling them I didn't want the small payment that was outstanding. When I got the GOP a year later I sent them it and they then send me yet another form wanting more ID and signatures that they could have sent me from the start or with one of their multitude of letters they'd sent throughout the year. There was an issue with competing it. Decided to ring them. It took 6 minutes and 9 seconds to get through their many menu options and recorded messages and eventually be placed in a queue which I am number 32. Apparently after 1 hour and 23 minutes in the queue "their customer service representatives really want to speak to me" and I'm still waiting. I've decided after all the hassle I'll have whatever balance there is. I expect there will be some more forms!








