Banner for Sainsbury's Travel money
Sainsbury's Travel money logo
Visit website

Sainsbury's Travel money Reviews 

8,450
•
TrustScore 4.5 out of 5

4.6

Currency Exchange Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 8,185 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently share that ordering travel money through the website is completely straightforward and hassle-free. Customers consistently praise the team members for being exceptionally polite, helpful, and efficient when collecting orders in store. People also love finding great exchange rates and receiving fast notifications when their currency is ready for pick up. However, some reviewers were not happy with unexpected extra charges such as paying for small paper envelopes. A few other people also felt that occasional long wait times, staff breaks, or issues with order processing made visits frustrating.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the friendly, polite, and efficient service... See more

Order

Consumers find order to be positive, highlighting how easy and straightforward the online platform is to... See more

Service

Customers report great satisfaction with the service, praising the polite, helpful, and efficient staff... See more

Price

Reviewers highlight positive aspects of price, consistently reporting competitive exchange rates especially... See more

Website

Customers consistently note positive experiences with website, describing the online platform as very easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very efficient and friendly service. Ordered one day, ready to pick up from the store next day. Friendly lady checked I was happy with the denominations in the pack ready to pick up, and gave me som... See more

Company replied

Rated 5 out of 5 stars

Easy to order, quickly had a message telling me it was ready to collect, when I went to collect it the person working there offered me a choice in the size of note denominations. Reasonable exchange r... See more

Company replied

Rated 5 out of 5 stars

Ordered my currency and received text and email early next morning, that it was available to pick up in East Kilbride store. When picking up my currency, the young chap who served me was friendly and... See more

Company replied

Rated 5 out of 5 stars

I ordered my travel money on line to be picked up the next day. The site was easy to manage and within a few hours of me ordering the money I got a message to say that my currency was ready to collect... See more

Company replied

Company details

  1. Currency Exchange Service

About Sainsbury's Travel money

Written by the company

Planning a trip? We’re here to help you get great value holiday money, quickly and easily.

At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.

If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.

In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.

Wherever you're going, we’re here to help you start your trip with confidence.

✈️💷

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(8,450)

8,448 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Korean Won

The money was there same day as another person had ordered double so bit of luck got me. The gentleman in the kiosk was very helpful and pleasant l. It was easy to order on app

2 August 2026
Rated 5 out of 5 stars

Another Easy, Hassle Free transaction.

The process was smooth. Every part of the process was clearly set out, costs & restrictions were stated.

The collection process was also easy, helpful staff. Order was delivered on time, with clear email communication.

29 August 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look