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Sainsbury's Travel money Reviews 

6,360
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 6,241 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is completely straightforward, and the foreign currency is often ready for collection very promptly indeed. People also appreciate the competitive exchange rates available and consistently describe the staff as friendly, professional, and very helpful during pick-up. However, some customers also noted that they were unexpectedly asked to pay a small extra fee for a paper envelope or wallet to carry their cash. A few reviewers additionally experienced occasional minor issues with long waiting times or less communicative staff members during their branch visit.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that employees are consistently pleasant, efficient,... See more

Order

Reviewers highlight positive aspects of order, describing the online process as quick, straightforward, and... See more

Service

Customers had positive experiences with service, highlighting the quick and efficient online ordering... See more

Price

Users describe positive interactions with price, highlighting that rates are generally better than elsewhere... See more

Website

People report positive experiences with the website, highlighting that the online ordering process is very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first time ordering USA cash currency from Sainsbury's Travel Money on line. Good exchange rate and straight forward to order. Collected at nearby Sainsbury's store Travel Money Kiosk. All crisp ne... See more

Company replied

Rated 5 out of 5 stars

I have chosen click and collect option for my currency exchange transaction. Rates are good, clear communication through out the process and staff during collection is helpful too even provided me som... See more

Company replied

Rated 5 out of 5 stars

My euros were ready for collection very promptly indeed and I was kept informed from the moment of ordering. I had a few problems with entering my date of birth year and had to attempt this and star... See more

Company replied

Rated 5 out of 5 stars

I had a great experience using Sainsbury’s Travel Money. The exchange rate was competitive, and the whole process was quick and straightforward. The staff were friendly, professional, and made eve... See more

Company replied


Company details

  1. Currency Exchange Service

About Sainsbury's Travel money

Written by the company

Planning a trip? We’re here to help you get great value holiday money, quickly and easily.

At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.

If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.

In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.

Wherever you're going, we’re here to help you start your trip with confidence.

✈️💷

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.6

All reviews

(6,360)

6,341 reviews in the last 12 months

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Rated 5 out of 5 stars

Great to order online

Great to order online. But thought rate could have been a little bit more. Only 1p of a difference. The girl who served me showed excellent customer service.

10 August 2026
Rated 5 out of 5 stars

Ordered online

Ordered online, very quick and easy process. Was notified earlier than expected, collected on week day to avoid queues. Can recommend

8 August 2026
Rated 5 out of 5 stars

It was just easy

It was just easy. I ordered through the website and within a few hours I was at the store collecting my USD. Exchange rates were competitive and service was great.

9 August 2026
Rated 2 out of 5 stars

I’ve visited Sainsbury’s travel money…

I’ve visited Sainsbury’s travel money bureau twice in the last month. The first time they wouldn't match their better, online exchange rate on the spot, they said I needed to place an order then come back and collect it. The second time I placed an order, awaited my “order is ready” email, dashed to Sainsbury’s on my lunch break only to be told the bureau was closed whilst the employee was on her lunch. Apparently no other Sainsbury’s employee could assist me as the bureau was run by a separate company. A complete waste of my time on both occasions. I won’t be using them again.

2 August 2026

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