SafetyLiftinGear Reviews 

697
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I cannot recommend Karl & Terry at Safety Lifting Gear at Southampton enough! From the first time that I met them over a decade ago, they have gone over and above board to advise and assist. The team... See more

Rated 5 out of 5 stars

I’m a bit useless ordering via web…., therefore had no option than to call. I sincerely recommend that everybody calls..!!… Spoke to a fantastic Lady(Siobhan), who basically held my hand…., as I expl... See more

Rated 5 out of 5 stars

Dealing with SafetyLiftinGear for few years now. The staff has always been very supporting. Very proactive in replying our emails, taking our booking and prepare our orders on short notice. The del... See more

Rated 5 out of 5 stars

Great team to deal with. Robert Hood at the Glasgow depot provided a 1st class service, from a competitive quote, through to follow up emails and delivery confirmation for collection from an alternat... See more

Company details

  1. Equipment Supplier

Written by the company

We specialise in high-quality lifting gear, rigging equipment, and height safety products. Buy online or hire equipment from SafetyLiftinGear.


Contact info

4.9

Excellent

TrustScore 5 out of 5

697 reviews

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4.9

All reviews

(697)

14 reviews in the last 12 months

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Rated 2 out of 5 stars

Good Items, Poor Service

Ordered on Sunday and paid over £40 for delivery to be on Tuesday or Wednesday. Got an email on Wednesday (day of delivery) telling me that they had a problem with their website and that one of the items was not in stock and they would not ship without a full load. They offered me a cheaper alternative to the item I ordered, stating they would refund the difference in price, and as I was desperate to get the items in by the Friday I agreed.
They then dispatched the order on the Wednseday afternoon and it arrived by Thursday to be fair to them.
However, a week went on and I still did not recieve my refund so had to chase them up for this. After chasing up a refund was issued for the difference in price of the items.

When ordering something online, especially high value orders I just want the items to arrive as described on time. They stated that their first mistake was an issue with the website (although im not sure why it took them until the day the item was due to arrive to let me know), so I thought okay.
Then having to chase up for my refund has tipped me to reviewing that I would not use again or reccomend to anybody I know. I don't believe they are a company who values the time of their customers as there have been two occasions I have had to chase up with the company for this single order.

As a positive the items were as described, its just a shame about the service.

29 October 2020
SafetyLiftinGear logo

Reply from SafetyLiftinGear

Thank you for taking the time to leave us a review, we really appreciate the feedback.
We pride ourselves on pre & post sales support and can confirm that you were contacted within a time frame where we could still meet the delivery date. In the correspondence between us via email and telephone you seemed to understand this and helped us to rearrange an agreeable delivery date.
We are really glad that you are happy with the items, however we are extremely sorry about the delay you've had in receiving your refund and can confirm that this has been processed for you and confirmation has been emailed over.

Kind regards

SafetyLiftinGear

Rated 1 out of 5 stars

not our fault mate there's covid you know

we use this company on a regular basis god alone knows why. The latest debacle was last week. we placed an order Thursday for Friday delivery, when I called Friday afternoon to enquire where it was i was informed by some jumped up jobsworth that it was just being picked! when i asked why i hadn't been informed of the delay i was told its counter productive to have some one tell customers their order was delayed. we were offered a Saturday delivery which we accepted it never arrived! 9 hours wasted sat in the office. it finally arrived today after yet another nudge from me only to find the boxes overloaded, totally trashed and held together with DPD tape.

26 October 2020
Unprompted review
SafetyLiftinGear logo

Reply from SafetyLiftinGear

Thank you for your Trust Pilot and Facebook review for an order placed on our trade resellers website www.safety-lifting.com we really appreciate the feedback so we can learn and serve our customers better.
We sincerely apologise for your order arriving late and we deeply regret any inconvenience this has caused you. We can assure you this is an exception to our usual service standards.
Your order came into us on Thursday afternoon but unfortunately due to the volume of orders that day we did not manage to get it despatched to you that day as requested.
On Friday we upgraded your order to a Saturday delivery and DPD informed us they attempted to deliver it at 4.30pm on Saturday but no one was available to take the delivery.

Rated 5 out of 5 stars

One satisfied customer

Arrived at expected time and excellent value for money. The are very sturdy and exactly what I needed for My job. I would definitely recommend purchasing from this company again

26 October 2020
Rated 1 out of 5 stars

delivery arrived late

delivery arrived late with no explaination given as to why ??.. i had to ring them to enquire as to where my order was & was just told ‘oh there is a delay on this one’ & no reason as to why.. no emails or text messages whatsoever..i wasn’t impressed sorry

25 October 2020
SafetyLiftinGear logo

Reply from SafetyLiftinGear

Hello,

Thank you for taking the time to leave us a review. We can assure you that your order was dispatched in good time, sent via Royal Mail but unfortunately we are currently experiencing some delays with couriers. We are very sorry about the delay you have experienced.

Kind regards

SafetyLiftinGear

Rated 5 out of 5 stars

Excellent!

Great products at very reasonable prices. Excellent service they hand delivered replacements for a couple of small items that got lost in transit.

24 October 2020
Rated 5 out of 5 stars

Best masks ever

Fast and superb quality if you struggle with masks the ones from here are amazing already recommended to mates at work who have ordered I can see and breathe 😊

23 October 2020

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