Trade Counter Direct - TCD Reviews 1,356

I can only give 4* as I have not used the store extensively, this was only my first time. Competitive prices on certain lines and the product arrived albeit late thanks to Evri in good order. I didn... See more

Sorry only One star down from top marks because my Sievert Gas pipe never left you guys on the 1 Dec 2025 as scheduled ... I ordered online 4 hours before the cut off time for same d... See more

I've ordered from them a few times always had items delivered quite quickly. Signed up to their mailing for £5 discount but didn't get it on this purchase hence 4 stars.

Ordered this cutting kit, haven’t used it yet but looks good and feels sturdy. Would have given 5 stars but for the lack of updates. Had to chase as the order was a no show after the usual stated del... See more

Solid service with plenty of notification e-mails telling me the delivery was on its way. Took a week to arrive but that was within the timeframe. For the exceptionally low price I paid, it was worth... See more

I chose this company to purchase from as they have a contact telephone number to discuss any problems or difficulties that might occur. Their price competitors had no contact other than remote automat... See more

Very good price, very quick delivery. I wasn't sure if I would use the angle jaws but I've already used them loads. Brilliant product, great Novopress quality and superb service from TCD

Great service & a price I couldn’t believe when comparing against the likes of Screwfix & Toolstation! Absolutely delighted with everything & will use again. Highly recommended.

Easy ordering process and delivered on time after another company let me down. Would highly recommend and will use again

Excellent service after problem with item ordered, quickly replaced and problem one collected, all resolved within 24 hours. Linda in Customer services was brilliant. Thank you.

Bought and paid for Milwaukee multi tool with extra on web, waited two weeks plus and keeps putting order back even though said 3 to 5 days when bought, but taken monies, heaven knows if ever need to... See more

Great prices and items from good brands. Slight delay in delivery but out of their hands and got good communication regarding this. Thank you will shop with you again.

Ordered a sealey portable air conditioning unit on a Monday delivered on Wednesday same week. Works very well.Great service

There was a delay in sending the package apart from that everything was okay item was as described and at a very competitive price

Same as last time.Just great all round service in every way from order to delivery.Great information throught delivery.

Ordered a loft hatch early January (3rd) for a job scheduled for 7th. After no contact for several days was informed the order was out of stock but that it would be sent out by express delivery asap.... See more

Ordered an item what was worth £190 the item has not been delivered....I cant speak to a really person only an Ai software, also tried calling still no response. Ive had mo communication with whoeve... See more

Great company to deal with, very quick in getting the product mailed to myself will definitely use again in the future

The site and ordering experience was very good. The delivery date did change but when I spoke to TCD support they contacted the delivery service and confirmed the correct date as expected. I recommen... See more

Part of my order was not in stock and was offered an a part delivery/refund or wait until the other part of my order was available. I waited and it only took a week for the full order was shipped out... See more

Quality product at a competitive price, arrived by post in a box and was well packed against damage.

I’m happy to deal with Trade Counter. Good discount for good quality product. Delivery in time, as been promised. Recommend. Thanks.

I knew what I was looking for and shopped around and found TCD was the best price. I have found TDC to be a very competitive and efficient company to deal with and I highly recommend.

First time using Trade Counter Direct. Good product price and Good service with reasonable postage costs, would use them again. Many thanks

The team was professional and swiftly dealt with my order and queries. The package arrived on time as agreed

Great value for quality Rothenburger tools. Arrived quickly from order and well packaged. What's not to like :)

Product was cheaper than anywhere else and shipping was free. Items arrived in good time and in good condition.

Difficult to get excited about a gas meter cover, but it came quickly and was the correct part. I took the old one off for painting and left it outside on the verge to dry. A kid cycled over it. £6... See more

Fabulous service. Clear and precise website. Delivered on time. Great product. The only blemish was one of the screws was not cut well and I had to find a replacement from my spares.

First time using excellent company from start to finish will be using again thanks

I got what I wanted for our trimmer. I have knocked down one star because it was 8 working days before I received the order.

Good service, the m press tool arrived quickly and good at the destination

Despite telling them the product arrived damaged and then returning it for a refund they now refuse to give me a refund. Having complained and said this was unsatisfactory they haven't even bothered t... See more

Purchased some electrical knives. Promt services and delivered on time

Perfect fit and really easy to order. Delivered in time. Very happy with the replacement door.

Iv only given this company a 2* because I eventually got a refund. I ordered a hikoko nailer on 10th march 25 and after a long lack of communication I was given a refund on 29th April. Be fore you ord... See more

10 days after order and still not dispatched! The automatic chatbot is telling me that my Fulfillment Status is "Still Processing" and has an EXPECTED DELIVERY DATE: 2025-05-13 13:00:12 Or... See more

I ordered a pair of Rothenberger pipe benders. They took 11 days to arrive and when they did they had damage to the paint finish and the guides were missing which were due to the couriers mishandling... See more

Price quality & packaging fine. Felt the delivery time could have been better.

Needed a couple of tools to complete my lawnmower service. Both available at TCD at the best price I could find.

Great website, easy to navigate and find what I wanted. Competitive pricing and speedy delivery.

Ordered parts for my strimmer, Competitive prices and didn’t have to wait too long

This is the second time this company had allowed me to place an order, then a few days later, said they are sold out. My guess, is they never had stock, but they'll take your money, earn a bi... See more

Company does show delivery date when you order stuff . I ordered U Gauge which everyone needs when in day or maximum but received after 4 weeks. Tracking was keep showing you will have in few days

Delivery was prompt and could track at all times arrived on time .

Ordered two stack trucks almost 1 month ago, got an email from Evri saying they had been collected and would be processed for delivery, only to get a following email from Evri saying TDC had requested... See more

This company uses EVRI as their chosen courier. Enough said. EVRI have to be the absolutely WORST courier company in existence. They are called that because EVERY "delivery" I have had from them has f... See more

I couldn't believe how quickly my items arrived. Easy to order too.

Having paid for next day delivery we anticipated the package/s to arrive within 48/60 hours. One item was sent by one courier and arrived within that timescale. The other item (ordered at the s... See more