SafetyLiftinGear Reviews 

697
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I cannot recommend Karl & Terry at Safety Lifting Gear at Southampton enough! From the first time that I met them over a decade ago, they have gone over and above board to advise and assist. The team... See more

Rated 5 out of 5 stars

I’m a bit useless ordering via web…., therefore had no option than to call. I sincerely recommend that everybody calls..!!… Spoke to a fantastic Lady(Siobhan), who basically held my hand…., as I expl... See more

Rated 5 out of 5 stars

Dealing with SafetyLiftinGear for few years now. The staff has always been very supporting. Very proactive in replying our emails, taking our booking and prepare our orders on short notice. The del... See more

Rated 5 out of 5 stars

Great team to deal with. Robert Hood at the Glasgow depot provided a 1st class service, from a competitive quote, through to follow up emails and delivery confirmation for collection from an alternat... See more

Company details

  1. Equipment Supplier

Written by the company

We specialise in high-quality lifting gear, rigging equipment, and height safety products. Buy online or hire equipment from SafetyLiftinGear.


Contact info

4.9

Excellent

TrustScore 5 out of 5

697 reviews

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4.9

All reviews

(697)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shannon Bennett has been extremely…

Shannon Bennett has been extremely helpful and great customer service whilst dealing safetylifingear.com. They even came out to the van to give me my purchase. Overall, good quality products at reasonable cost.

2 February 2022
Unprompted review
Rated 5 out of 5 stars

Spoke to Kerry Presley over the phone…

Spoke to Kerry Presley over the phone in the sales dept and she was polite , patient and knowledgeable about the product discussed and backed up her verbal quotation within 5mins with an email confirmation & provided an all round excellent service

21 January 2022
Unprompted review
Rated 5 out of 5 stars

Great Service!

I’ve been using Safety Lifting Gear the past few years for all our Company’s Lifting strops, Chains and Ratchet straps, the service provided is always exceptional along with great prices. Cara in particular is always a great help and a pleasure to deal with.
Keep up the good work!

19 January 2022
Unprompted review
Rated 5 out of 5 stars

Kerry Presley Thank you

Kerry was extremely helpful when I had an issue paying for an order. She looked into what was causing the issue and helped resolve it.
I wish all customer service advisors were as helpful as her!!
Merry Christmas

15 December 2021
Unprompted review
Rated 5 out of 5 stars

I have placed 2 orders with the Team…

I have placed 2 orders with the Team and aside from me not properly reading the description and selecting a 3m chain block and not the 9m one i wanted (a drop down box for the one i wanted), I have to say I have nothing but superlatives to report for the Team. They have processed my orders, answered my questions and delivered quality products both times. Thoroughly recommend them

9 November 2021
Unprompted review
Rated 2 out of 5 stars

Be careful take your monies (even for…

Be careful take your monies (even for next day delivery)_ then when you chase them 3 days later told items not in stock and will be nearly 2 weeks late...No communication till I instigated!
Was advised that delivery will be down graded standard delivery option ...Wow refund of just under £2.00...but now having to wait just under 2 weeks.

20 October 2021
Unprompted review
Rated 5 out of 5 stars

Impeccable service

I just want to thank you for your impeccable service.
I order some slings some time ago but I completely forget to send your invoice to be paid. Only today I realise that so I sent the invoice to our accountant, he paid it and I called your company (unfortunately I don’t know who I talked to) asking when I could receive the slings. About 15 minutes after, surprise!!!, your delivery truck drives by to deliver the slings. It might have been a coincidence, but it was a very good one and I wanted to share it with you.
Thank you very much.

30 April 2021
Unprompted review
Rated 5 out of 5 stars

Spot on

Needed some 1 tonne strops urgently for a job arrived next day as promised no issues excellent quality product will definitely use again.

2 March 2021
Unprompted review
Rated 1 out of 5 stars

Poor service / no item tracking provided

No reply to question about an item of interest on their website, after 48 hours I ordered it anyway on Next day delivery. Didn’t come next day! Monday called and told it will arrive hopefully Tuesday! No good to me when I needed it Friday. Not even an apology.
Now chasing a refund

1 March 2021
Unprompted review
SafetyLiftinGear logo

Reply from SafetyLiftinGear

Hello

Thanks for taking the time to leave your review we are sorry to hear about the experience you had with your order this occasion and would like to assure you this not common place at Safetyliftingear we pride ourselves on putting our customers first by providing clear and concise communication we would like to apologise for any difficulties you may have encountered, as discussed with our returns department they have arranged for your refund to be issued asap.

Should you have any further queries or if we can be of further assistance please do not hesitate to get in contact with us on 0117 9381 600 or sales@safetyliftingear.com

Kind Regards
SafetyLiftinGear

Rated 5 out of 5 stars

Moving made easy

Great service received when ordering I had a couple questions prior to purchase which the sales person had answered and provided additional recommendations great product recieved will definitely use them again.

3 December 2020
Unprompted review
Rated 1 out of 5 stars

waste of time

called this company to enquire about picking a trolley urgently needed, at 4pm in the afternoon "all the pickers had gone home", and that whilst they could answer the phone and they would be open to collect today, it would be a wasted journey, given the current times you would think any sale was an important one even if just a £25 trolley clearly not

2 December 2020
Unprompted review
SafetyLiftinGear logo

Reply from SafetyLiftinGear

Hello

Thank you for taking the time to leave us feedback, We believe there may have been some confusion or possibly this meant for an alternative company as here at SafetyLiftinGear we are open daily from 9-5 Monday to Friday (except public holidays) and collections available from 8:30am to 5.00pm with our dedicated warehouse operatives onsite and available during these periods.

If you have any further queries or if we can be of further assistance, please do not hesitate to get in contact with us on 0117 9381 600 or sales@safetyliftingear.com.

Kind Regards
SafetyLiftinGear

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