I have been very happy with RxPros . Unlike other companies there is no membership fee EVER, and the price doesnt go up with dosage increases. Its compounded tirzepatide with vitamin B. My pcp as w... See more
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Review summary
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I had a great experience placing my first order, which is always the most lengthy part of this process. I just moved from another GLP-1 provider to RxPros so I can say with confidence this process top... See more
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I wasn’t sure about getting a compounded version and giving myself an injection. But it’s not hard and the results have been great so far. Price is definitely much better than any other online pharmac... See more
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Everything has been easy, from health checks, easy to understand prescription instructions, and finally seeing the weight fall off. I paid for the entire 6 months & the program send medication in 3 mo... See more
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Company details
About Rx Pros
Written by the company
Schedule Your Free Consult
RxPros is a leading telehealth provider specializing in affordable, personalized weight loss treatments.
We connect patients with licensed U.S. providers and pharmacies, delivering fast, safe, and discreet care
from the comfort of your home.
We are a LegitScript certified telemedicine pharmacy.
Learn more:
https://www.legitscript.com/websites/rxpros.com/
Contact info
United States
- 8554953050
- support@rxpros.com
- rxpros.com
4.6
Excellent
10K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very informative and helpful.
4 May 2026
Reply from Rx Pros
Dear Anthony,
Thank you for your feedback. We are glad to hear you found the information helpful and supportive.
The Rx Pros Team
The company did a great job of making…
The company did a great job of making the process easy. Once I decided to order, it was just a matter of getting approved by the medical doctor. After that the meds were shipped in 2 days.
4 May 2026
Reply from Rx Pros
Dear Hopeful,
Thank you for your thoughtful review. We are glad to hear the process was simple and efficient from approval to shipment.
The Rx Pros Team
Beware of their automated systems; Good luck reaching a human.
My experience with RxPros has been frustrating, and I would caution others before using their service.
The initial process to obtain medication is very smooth—unsurprisingly, since the focus seems to be on getting you to purchase. However, any request outside of their standard automatic refill system becomes difficult to manage.
I had a 3-month refill scheduled, even though I still had more than half of my original supply remaining. I called multiple times to speak with a representative and was assured that my refill would be placed on hold and that I would receive a refund for the charge already processed.
Despite this, I continued receiving automated text messages asking me to confirm my dosage. I responded, clearly stating both my dosage and that my order was on hold until I requested it. Within an hour, I received notification that the medication had already shipped.
Since then, attempting to resolve the issue has been extremely challenging. Customer service has been difficult to reach, with frequent dropped calls, vague responses, and repeated promises to “check with a supervisor” that never result in follow-up.
Overall, the lack of communication, poor customer support, and failure to honor a clear hold request make this a disappointing experience. If you need anything beyond automatic refills, proceed with caution.
24 April 2026
Unprompted review
Reply from Rx Pros
Dear Lisa,
We’re very sorry to hear about your frustration and truly appreciate you taking the time to explain what happened. That is not the experience we want any patient to have.
You are correct that our system is designed to ensure continuity of care through automatic refill reminders, but if a patient clearly requests a hold, that request should absolutely be honored. If your order shipped after you were told it would be paused, that needs to be reviewed immediately.
We also understand how frustrating it is to feel like you are not receiving clear follow up. Being told something will be escalated and then not hearing back is not acceptable, and we sincerely apologize for that breakdown in communication.
Please fill out the information request form on Trustpilot so we can securely access your account and personally review the timeline of events. We want to make this right. You can also reach RxPros customer support directly at (855) 495-3050 during business hours so we can address this with you live.
Thank you for bringing this to our attention.
The Rx Pros Team
The pricing was better than the…
The pricing was better than the previous company I worked with and the extra syringes and the anti nausea medication was a nice extra, even though I haven’t needed them yet. They could definitely do better with packaging (my very tiny ice packs were warm), not nearly as well packaged and delivery was delayed too so really hoping it arriving warm isn’t problematic. Refrigerated it upon arrival. I’ve only used one dose so far and it’s working well for me.
4 May 2026
Reply from Rx Pros
Dear Nancy,
Thank you so much for your thoughtful and balanced feedback. We are very glad to hear that you found better pricing compared to your previous provider and appreciated the included extras like the additional syringes and anti nausea medication. We try to make sure patients have everything they need to feel prepared and supported throughout their journey.
We also truly appreciate you bringing up your concerns regarding the packaging and shipping conditions. We understand how concerning it can be when ice packs arrive warm, especially with refrigerated medication. Your feedback is extremely important to us and helps us continue improving our shipping and packaging process to better protect medications during transit delays. We are glad to hear you refrigerated it right away and that your first dose has gone well so far.
Thank you again for trusting Rx Pros with your care. If you ever have questions, concerns, or need assistance moving forward, please don’t hesitate to reach out to us at (855) 495-3050. We are always happy to help.
The Rx Pros Team
I lost 70 lbs in 9 months
I lost 70 lbs in 9 months. The past month I seem to of hit a wall with no weight loss. I hope to loose 6 to 9 more pounds over the last 3-month prescription. My eating habbits have greatly improved over the past 9 months and I resemble an older version of me, not the morbidly obese guy I saw in the mirror over the past 10 years!
4 May 2026
Reply from Rx Pros
Dear Rodney,
Thank you for sharing your journey. Losing 70 pounds is an incredible achievement and we are proud to have been part of your progress. Plateaus can happen, and we are here to support you as you work toward your final goals.
The Rx Pros Team
Reply from Rx Pros
Dear Christopher,
Thank you for your feedback. We are glad to hear you received timely responses.
The Rx Pros Team
Feel & look better
I lost 40lbs under 6 months. Looking to lose 10 more, but have plateud. The loose wrinkling skin was a shock though afterwards. I do feel much better though! The nausea will come and go. You will be hungry, eating your favorite meal and then realize...I'm stuffed! You still have 1/2 the food left also!
4 May 2026
Reply from Rx Pros
Dear Wendy,
Thank you so much for sharing your journey. Losing 40 pounds in under 6 months is an incredible accomplishment and we are thrilled to hear how much better you are feeling overall. We also appreciate your honesty about the challenges that can come along with significant weight loss, including plateaus and skin changes.
Your experience and insight will no doubt help encourage others who may be beginning their own journey. We are honored to be part of your progress.
If you ever need support or have questions moving forward, please feel free to contact Rx Pros at (855) 495-3050.
The Rx Pros Team
Reply from Rx Pros
Dear Melanie,
Thank you for your kind words. We are glad to hear you are seeing amazing results and that the process has been quick and easy.
The Rx Pros Team
Cost was a big factor for me
Cost was a big factor for me. Plus communication with email for me is iffy. Do was very glad I received a text to let me know when I had an email. That kept me in inn the entire process. I'm looking forward to getting my product and continuing my weight loss journey.
4 May 2026
Reply from Rx Pros
Dear Debra,
Thank you for your thoughtful feedback. We are glad to hear the communication process worked well for you and kept you informed throughout. We look forward to supporting your continued journey.
The Rx Pros Team
I appreciated the reasonable cost on Rx…
I appreciated the reasonable cost on Rx Pros and I got good results . I also recommended the site to my friend and I know two of them signed up. They are also pleased. I would like to have a phone number that I could call rather than doing everything by text that would make the site even more easy to use.
4 May 2026
Reply from Rx Pros
Dear Susan,
Thank you for your feedback. We are glad to hear you saw good results and felt confident recommending us to others. We also appreciate your suggestion regarding phone access as we continue improving communication options.
The Rx Pros Team
Reply from Rx Pros
Dear Susan,
Thank you for your kind words. We are happy to hear signup and refills have been easy and that your medication arrived as expected.
The Rx Pros Team
I love tirzepatide
My dr kept me updated on my dosage each month. I started in February and almost down 30 lbs.
4 May 2026
Reply from Rx Pros
Dear Lindsay,
Thank you for sharing your progress. Losing nearly 30 pounds is a great achievement and we are glad to hear your provider kept you informed throughout.
The Rx Pros Team
My experience so far has been great
My experience so far has been great. I am only two weeks in to using the medicine.
4 May 2026
Reply from Rx Pros
Dear Michele,
Thank you for your feedback. We are glad to hear your experience has been positive so far and that things are going smoothly during your first few weeks on the medication.
We appreciate you choosing Rx Pros and look forward to continuing to support you throughout your journey.
If you ever need assistance or have any questions, please don’t hesitate to call us at (855) 495-3050.
The Rx Pros Team
Great company!!
From ordering to receiving my meds, everything went so smooth. I just received my 2nd 3-month supply and they contacted me to ask if I had any questions or concerns. I received my meds 2 days later. Great company!!
4 May 2026
Reply from Rx Pros
Dear Dana,
Thank you for your thoughtful review. We are glad to hear the process has been smooth and that follow up communication has been helpful. We appreciate your support.
The Rx Pros Team
Tyler Stevens was helpful and wonderful…
Tyler Stevens was helpful and wonderful during the process of getting me set up for tirzepatide. I highly recommend Tyler if you want a salesperson who is genuine and invested. He was very helpful and fully transparent.
4 May 2026
Unprompted review
Reply from Rx Pros
Dear Bryan,
Thank you for your kind words. We are glad to hear Tyler provided helpful and transparent support during your onboarding experience.
The Rx Pros Team
Great customer service
I thought this process was super easy to set up and fell that I'll have plenty of support on my journey. I also referred a friend and they sign up a couple days after.
4 May 2026
Reply from Rx Pros
Dear Tataina,
Thank you for your feedback. We are glad to hear the process was easy and that you feel supported. We appreciate your referral as well.
The Rx Pros Team
So far my experience has been great
So far my experience has been great. I received my meds and I am on week one.
4 May 2026
Reply from Rx Pros
Dear AM,
Thank you for your feedback. We are glad to hear your experience has been positive so far and wish you success as you continue.
The Rx Pros Team
Very satisfied with the consistent…
Very satisfied with the consistent results and ordering process, shipment speed
4 May 2026
Reply from Rx Pros
Dear Elizabeth,
Thank you for your kind words. We are very happy to hear that you are satisfied with both your results and the ordering process. Consistency with shipping and communication is extremely important to us, so your feedback truly means a lot.
We appreciate the opportunity to be part of your journey.
If you ever need assistance or have questions, please feel free to call us anytime at (855) 495-3050.
The Rx Pros Team
Rip off since April 11.
I have been waiting since April 20 to settle this issue, today is May 4. On April 11 I received a warm product, when I called they said to throw it away and they would replace it. After multiple calls still nothing,just the same run around " we will expedite it and get back in 24 to 48 hours", DO NOT buy from RXPROS!!!
11 April 2026
Unprompted review
Reply from Rx Pros
Charlene,
We’re truly sorry for the frustration and delay you’ve experienced. If you were instructed to discard a shipment because it arrived warm, then the replacement process should have been handled much more quickly and clearly than what you described.
We completely understand why hearing repeated promises of “24 to 48 hours” without a resolution would be upsetting, especially after waiting since April 20. That is not the level of service we aim to provide.
At this time, we are unable to locate your account using the Trustpilot username alone. We have requested your identifying information directly from Trustpilot so we can match this review to your account, review the replacement request history, and follow up with you directly regarding the status of the replacement or resolution.
Once we receive that information, a member of our team will personally review the situation and contact you.
The Rx Pros Team
Do not use this company is a scam
Do not use this company is a scam. They delivered my three months worth of prescription to a completely wrong address, which is verified and want to charge me a re-shipping fee for a product I never even received and again it is documented that it is not at the correct address they provide no support.
4 May 2026
Unprompted review
Reply from Rx Pros
Dear Ashley,
We absolutely deny that RxPros is a scam. We are a legitimate U.S.-based telehealth provider and take delivery concerns very seriously.
If a package is marked delivered to an incorrect address, we immediately review the tracking details, the address submitted at checkout, and the carrier’s delivery confirmation. In many cases, carriers mis-scan, misdeliver, or GPS-mark packages incorrectly, which requires a formal carrier investigation before any replacement can be issued.
We never want a patient to be without medication, but once a prescription has been compounded and shipped, we must follow carrier claim procedures. If a package is confirmed misdelivered by the carrier, we work toward resolution.
Please fill out the information request form on Trustpilot so we can securely access your account and review the shipment details directly. We are committed to resolving legitimate delivery issues.
The Rx Pros Team
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