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russells.co.za Reviews 

297
•
TrustScore 4.5 out of 5

4.7

Furniture Store
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Review summary

Created with AI, based on recent reviews

Considering 246 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and helpful staff members who always greet everyone with a warm smile and make shopping a truly pleasant, welcoming journey. Many people note that the team provides exceptional assistance, going above and beyond to ensure all purchases and general inquiries are handled smoothly and efficiently. Though some customers experienced frustrating delivery delays and poor communication regarding the exact status of their pending orders from the warehouse. A few reviewers also mentioned receiving faulty appliances or incorrect items, expressing disappointment with the lack of prompt after-sales support.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising employees for being exceptionally friendly,... See more

Service

Customers consistently note positive experiences with service, highlighting friendly, helpful staff and... See more

Customer service

Users describe positive interactions with customer service, praising staff for being helpful, friendly, and... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings ranging from high satisfaction to... See more

Delivery service

Consumers find delivery_service to be ambiguous as experiences vary greatly among reviewers. Many customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi I just want to say a big thankyou to my sales lady Shirley and her store manager Maria at Alberton Russell's store for the good work and their patients and mine I received my new Portofino 3 piec... See more

Rated 5 out of 5 stars

Hi everyone. My name is Ntombozuko.I'm a happy customer, assisted by Olwethu at Mitchell's plain branch. His service was exceptional and he went an extra mile. All he was striving was to ensure his st... See more

Rated 5 out of 5 stars

I just walked into Russells Mehlareng and I met Maureen 🥰 she so warm,polite and friendly with a lovely smile. She taught me so much about appliances and how I can extend my product warranty ♥️ I jus... See more

Rated 5 out of 5 stars

Good day I just want to say to Russell's Somerset west for always putting there customers first thanks to Gladys who help me as there were a wrong item drop at my house. As I only resales it ones the... See more

Company details

  1. Furniture Store

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

297 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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4.7

All reviews

(297)

245 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The service I received was very good

The service I received was very good, I enjoyed buying in your shop also will recommend it to my relatives. I really appreciate the service from one of you brilliant and friendly sales person Sivumelene Mthembu, she was excellent.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

I received an amazing customer service…

I received an amazing customer service from Ntando Mbhele ..... Her services really made me feel welcomed and the assistance was top-tier. I got what i needed. Thank you Russells and Thank you for your kind-hearted staff with their amazing customer services.

14 May 2026
Unprompted review

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