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russells.co.za Reviews 

298
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TrustScore 4.5 out of 5

4.7

Furniture Store
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Review summary

Created with AI, based on recent reviews

Considering 246 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and helpful staff members who always greet everyone with a warm smile and make shopping a truly pleasant, welcoming journey. Many people note that the team provides exceptional assistance, going above and beyond to ensure all purchases and general inquiries are handled smoothly and efficiently. Though some customers experienced frustrating delivery delays and poor communication regarding the exact status of their pending orders from the warehouse. A few reviewers also mentioned receiving faulty appliances or incorrect items, expressing disappointment with the lack of prompt after-sales support.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising employees for being exceptionally friendly,... See more

Service

Customers consistently note positive experiences with service, highlighting friendly, helpful staff and... See more

Customer service

Users describe positive interactions with customer service, praising staff for being helpful, friendly, and... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings ranging from high satisfaction to... See more

Delivery service

Consumers find delivery_service to be ambiguous as experiences vary greatly among reviewers. Many customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi I just want to say a big thankyou to my sales lady Shirley and her store manager Maria at Alberton Russell's store for the good work and their patients and mine I received my new Portofino 3 piec... See more

Rated 5 out of 5 stars

Hi everyone. My name is Ntombozuko.I'm a happy customer, assisted by Olwethu at Mitchell's plain branch. His service was exceptional and he went an extra mile. All he was striving was to ensure his st... See more

Rated 5 out of 5 stars

I just walked into Russells Mehlareng and I met Maureen 🥰 she so warm,polite and friendly with a lovely smile. She taught me so much about appliances and how I can extend my product warranty ♥️ I jus... See more

Rated 5 out of 5 stars

Good day I just want to say to Russell's Somerset west for always putting there customers first thanks to Gladys who help me as there were a wrong item drop at my house. As I only resales it ones the... See more

Company details

  1. Furniture Store

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

298 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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4.7

All reviews

(298)

245 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The service

The customer service was top notch, patient and they thoroughly explain the product with no rush. Russells Arcadia

10 July 2026
Unprompted review
Rated 1 out of 5 stars

I was assisted by KG and Frank the manager in Chris Hani …

I was assisted by KG in Chris Hani Vosloorus....im paying for a Microoven that is not in my house. I am forever calling the store for my item. I went as far as going to Ombudsman but still nothing is happening. I called the Head office no one is assisting. It's been 4 months and I'm still paying for a Microwave that is not in my possession. Sometimes Frank is not available to give me straight answers. This is the last time I'm buying from Russels. I just want my Microwave and I'm now helpless I don't know what to do. I have been patient long enough. What a poor service I will not advise anyone to do business with Russells on a serious note.

23 June 2026
Unprompted review

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