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russells.co.za Reviews 

297
•
TrustScore 4.5 out of 5

4.7

Furniture Store
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Review summary

Created with AI, based on recent reviews

Considering 246 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and helpful staff members who always greet everyone with a warm smile and make shopping a truly pleasant, welcoming journey. Many people note that the team provides exceptional assistance, going above and beyond to ensure all purchases and general inquiries are handled smoothly and efficiently. Though some customers experienced frustrating delivery delays and poor communication regarding the exact status of their pending orders from the warehouse. A few reviewers also mentioned receiving faulty appliances or incorrect items, expressing disappointment with the lack of prompt after-sales support.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising employees for being exceptionally friendly,... See more

Service

Customers consistently note positive experiences with service, highlighting friendly, helpful staff and... See more

Customer service

Users describe positive interactions with customer service, praising staff for being helpful, friendly, and... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings ranging from high satisfaction to... See more

Delivery service

Consumers find delivery_service to be ambiguous as experiences vary greatly among reviewers. Many customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi I just want to say a big thankyou to my sales lady Shirley and her store manager Maria at Alberton Russell's store for the good work and their patients and mine I received my new Portofino 3 piec... See more

Rated 5 out of 5 stars

Hi everyone. My name is Ntombozuko.I'm a happy customer, assisted by Olwethu at Mitchell's plain branch. His service was exceptional and he went an extra mile. All he was striving was to ensure his st... See more

Rated 5 out of 5 stars

I just walked into Russells Mehlareng and I met Maureen 🥰 she so warm,polite and friendly with a lovely smile. She taught me so much about appliances and how I can extend my product warranty ♥️ I jus... See more

Rated 5 out of 5 stars

Good day I just want to say to Russell's Somerset west for always putting there customers first thanks to Gladys who help me as there were a wrong item drop at my house. As I only resales it ones the... See more

Company details

  1. Furniture Store

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

297 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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4.7

All reviews

(297)

245 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Sesi Sonti was good

Sesi Sonti was good, she welcome us with a smile and help with the rest of the things we were looking for. I give her 120%,she is such an amazing sales person ❤️❤️❤️❤️❤️❤️

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Great staff with good customer service

I was at Russels in Giyani looking for a bed , I was assisted by a lady named Thabiso. She managed to explain to me the different types of bed abd was very patience with me, though I informed her that I was there to inquire and will come back at the later stage. She then proposed a laybye that will secure me the price I saw. Big ups to her and hope all clients that she assist feel safe and welcomed by her great service. I will call again to do my laybye.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

It was a privilege shopping at…

It was a privilege shopping at Russell’s clayville ,it is indeed you pay less for more in the store.with the great sales persons assistant I managed to afford new appliances

10 May 2026
Unprompted review

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