Ordered a pair of trainers. Order processed then after 5 days they said out of stock. Ordered a shock absorber bra. As in a genuine one from pic with a nice print. Bra arrived and it is a Champion br... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just purchased Amazit Active Max watch. I placed order on 16.02 and received it on 19.02. Super fast shipping. Thanks. Only the shipping box should be more solid and secure.
Company replied
I found the running trainers I wanted (Saucony guide 18) at a very good price on here and having read other reviews decided to go ahead and order. I’m in the uk and this company is based in Denmark. T... See more
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Often a little worried when purchasing from an online site that I haven’t used before. But this is an excellent service. I found Nike trainers that aren’t available in most stores anymore, at a very... See more
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Company details
Information provided by various external sources
At runningXpert.com we do our best to provide our customers with the largest selection of the best products for running. At the same time, we strive to provide our customers with the best possible service! Here you will find a wide selection of well-known models from leading manufacturers. We are constantly looking for new and exciting brands. We are a Danish company and have been in the sports business for over 20 years. The Danish version of RunningXpert.com has been online since summer 2005. We always buy our products from official suppliers, so you'll never find counterfeited products on the store. Of course, if you have any questions regarding our online store, our products or anything else, you are more than welcome to contact our customer service. We hope you find what you need.
Contact info
Gammel Sellingvej 1, 8370, Hadsten, Denmark
- +45 86 98 36 14
- customerservice@runningxpert.com
- runningxpert.com
4.1
Great
2K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick customer service. Happy with experience
Happy with first purchase of Altra runners. They advise will take 3-5 working days for delivery to Spain (i think they are sending from Germany). Took 6 days, which is fine. I contacted customer service, and they responded very quickly (an hour later) with exactly the information I was after. High recommend.
7 January 2025
Unprompted review
Reply from RunningXpert
Hi Theo,
Thank you so much for your great review! 🌟
We're glad to hear you're happy with both your first Altra running shoe purchase and our customer service. 👟😊
We apologize that the delivery took a day longer than expected, but we're glad you still had a good experience and that our customer service was able to help quickly with the necessary information.
We look forward to helping you again in the future. Thank you for the recommendation!
Best regards, Tenna
Runningxpert.com
Great service and price
Was apprehensive buying from a company outside the UK. There was no need to worry! Runningxpert Informed me that the Salomon trainers had left their end and were in transit to Royal Mail. Received them in 5working days well packaged. Great service and fantastic trainers, very competitive priced also. Will be using this company again. Calvin (UK)
15 January 2025
Unprompted review
Reply from RunningXpert
Hi Calvin,
Thank you so much for your fantastic review and kind words! 😊
We completely understand that buying from a company outside the UK can be nerve-wracking, so we're glad to hear that we were able to give you a safe and hassle-free experience. 🚚💨
We're also glad you're happy with both your new Salomon shoes and our competitive pricing. 👟💪 We look forward to welcoming you back next time!
Best regards, Tenna
Runningxpert.com🌟
Awful company
Awful company. Ordered running shoes for my son on December 16 and they’re still not here 4 weeks later. Customer services rarely reply to emails and the one reply I had was just “should be there soon.” I wouldn’t recommend this company to anyone. I’ll now have to go through my credit card company to get a refund as these clowns are hard work.
10 January 2025
Unprompted review
Reply from RunningXpert
Hi C J,
We sincerely apologize for the inconvenience you've experienced with your recent order. It's disheartening to hear that the running shoes for your son, ordered on December 16th, have not yet arrived.
We understand the frustration this delay has caused.
To resolve this matter promptly, could you please provide us with your order number and any relevant details? You can reach out to our customer service team directly. Once we have this information, we'll investigate the issue immediately and ensure that we will solve this with you as soon as possible.
We value your feedback and are committed to improving our services to prevent such issues in the future.
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your faith in our company.
Kind Regards,
Jesper
RunningXpert
Great service
Great service, really unmatched. Asked a question, received help and information within 30 minutes. All solved. Plus great prices. Amazing!
10 January 2025
Unprompted review
Reply from RunningXpert
Hi Tobi,
Thank you so much for your great review!
We're really happy to hear that you found our service to be second to none and that we were able to help you quickly with your question. That's exactly how we want it to be!
We're also glad you appreciate our prices and we look forward to serving you again. Thank you for choosing us! 😊
Best regards, Tenna
Runningxpert.com
Excellent prices
Excellent prices compared to other stores. I'm now going to experience their delivery process and believe it will be as good & easy.
8 January 2025
Unprompted review
Reply from RunningXpert
Hi Anders,
Thank you so much for your great review!
We're happy to hear that you like our prices. We're confident that our delivery process will also meet your expectations - we do our best to make sure it's both quick and easy.
We look forward to hearing what you think once your order is delivered. Thank you for choosing us! 😊
Best regards, Tenna
Runningxpert.com
Bought the granddaughter a pair of…
Bought the granddaughter a pair of running shoes the service from start to finish was fantastic the clarity of payment and delivery first class thank you buy with confidence
28 November 2024
Unprompted review
Reply from RunningXpert
Hi Stephen.
Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that your experience from start to finish was fantastic and that everything, from payment to delivery, met your expectations. We hope your granddaughter loves her new running shoes! 🏃♀️✨ Thank you for choosing us—your confidence in us means the world! 🌟
All Best Henriette
Team RunningXpert
This is a great company!
This is a great company. I bought some Shokz headphones and I've been really pleased with them. Recently, the on/off button started to play up (they were about 21 months old by this time) and I contacted RunningXpert to see if they could help. They organised for me to return the phones and then gave me a voucher to replace them, so I now have a brand new pair. This is outstanding service - prompt, helpful, friendly and efficient. I wouldn't hesitate to buy from them again.
14 November 2024
Unprompted review
Reply from RunningXpert
Hi Steph.
Thank you for your fantastic review! 😊 We're thrilled to hear that you’ve been pleased with your Shokz headphones and that we could assist you with the issue. Providing helpful, friendly, and efficient service is what we strive for, so your feedback means a lot to us. Enjoy your new pair of headphones, and we look forward to helping you again in the future! 🎧✨
All best Henriette
RunningXpert
Quick and accurate
31 October 2024
Unprompted review
Reply from RunningXpert
Lieber Marcus,
Wir möchten uns ganz herzlich bei Ihnen dafür bedanken, dass Sie uns eine 5-Sterne-Bewertung hinterlassen haben.
Wir freuen uns, dass Ihre Erfahrung zufriedenstellend war.
Ihre Meinung ist uns sehr wichtig und motiviert uns, weiterhin einen Service von höchster Qualität anzubieten. Wir sind bestrebt, uns weiter zu verbessern und Ihnen stets das bestmögliche Erlebnis zu bieten.
Nochmals vielen Dank für Ihr Vertrauen. Wir hoffen, Sie bald wieder bedienen zu dürfen!
Mit freundlichen Grüße,
Jocelyn - RunningXpert.com
I wouldn’t ever use this company…
I wouldn’t ever use this company again!!!!
I purchased a pair of north face slippers and a couple of days later I received an email stating my parcel had been lost in transit so they would issue out another pair for me. My parcel arrived they were what I had ordered which was great but then a couple of days later I received another parcel and it was the same item. I then received 1 of 2 emails from Jocelyn at customer service stating that I have received a second parcel and I need to print out a label and find a UPS office and return the second item! So I emailed stating I am more than happy to return the second item but a courier will need to come pick the item up and I would make sure somebody was home , because I work full time and do not drive and not to mention I am not paying over £7 to return an item that was not my mistake I then receive another email saying the same thing about printing out a label and finding a UPS returns office. I did not ask for a second pair to be sent out and I surely am not going out of my way to try and find a return UPS office and I am surely not paying out of my pocket to return an item I did not ask for! Plus I do not own a printer? So they don’t listen to your complaints they just send the same email stating the same thing every time!
25 October 2024
Unprompted review
Reply from RunningXpert
Dea lynsey,
We apologize again for the inconvenience. Indeed, the mistake is ours.
We were just asking for your help here, it's okay :)
The most important thing is that you received your order, even twice :)
I have replied to you by email to resolve this issue as best we can.
We thank you for your understanding and wish you a good week.
Kind regards
Jocelyn - RunningXpert.com
No way of contacting Runningxpert
After placing my order and creating a user profile, I was unable to log into my account. I received an email confirming that my parcel was shipped, but when I try to track it using the provided link, it always says that the parcel is in pre-advice and hasn’t been handed over to the carrier yet. This has been the case for about a week now. I’ve tried reaching out to Runningxpert via Instagram, email, and phone, but haven’t received any response through any of these channels. Really disappointing!
17 October 2024
Unprompted review
Reply from RunningXpert
Dear Fabian.
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you’ve experienced with your order and our communication. We understand how important it is to receive timely updates, and we're sorry for the delay in response.
Please rest assured that we’ll investigate what has happened with your parcel and why the tracking information hasn't updated. We will contact you directly to resolve this issue as quickly as possible. We are committed to making this right, and we appreciate your patience.
Kind regards
Henriette
Team RunningXpert
delayed shoes
update 16 of october 2024: Package arrived now. Happy that shoes arrived in good state. Only thing was that take in consideration more days than it usually says. I know its not running expert fault, is the shipping company. Still costumer service was nice, but always question my review. I think people that change their review is because they feel questioned due to the truspilot running expert costumer service. So i wouldnt trust next time trust pilots review in running expert.
happy with my products.
Update 14 of ofctober: runningxpert got in contact with me, postnord app says its on its way, but dpd says the package will be sent back to the sender.
Still not changing my review since they didnt solve anything.
Wish i could give a 0 review.
I order 2 pair of new balances last week. It said it will arrive in 2-3 business days, it has pass more than a week and still haven’t received anything. I look at dpd it says my package was returned to the sender, and in postnord it says “ The shipment item has been incorrectly sorted.”
I send an email and got no reply from runningxpert
7 October 2024
Unprompted review
Reply from RunningXpert
Hi Rebeca.
Thank you for bringing this to our attention, and we sincerely apologize for the delay and lack of communication on our end.
It appears that there was an issue with the sorting of your package. We're sorry for the inconvenience this has caused. We’ve now prioritized your case and will ensure we find a solution with you.
We will also follow up on the lack of response to your email, as this is certainly not the level of service we aim to provide.
Please allow us a moment to get this sorted, and we will provide you with updated tracking information shortly.
Kind regards,
Henriette
RunningXpert
Affitional customs costs
Had to pay 80 bucks in custom duties for a pair of shoes which were 90. The additional costs didn‘t aappear anywhere in the process.
9 October 2024
Unprompted review
Reply from RunningXpert
Hi Sa.
Thank you for your feedback, and we’re sorry to hear about the unexpected customs charges. Normally, we do not apply any extra customs fees on our end, so we would like to investigate what has happened in this case. Could you please reach out to our customer service team with your order details? We’ll be happy to look into the issue and resolve it for you as quickly as possible. Thank you again for bringing this to our attention!
All best Henriette
RunningXpert
Great!!
I was a little nervous - is this too good to be true worries, read the trust pilot reviews and thought well i'll buy on paypal for protection. Absolutely first class service, fuel cell elite bargain, fast delivery and notified along the way with updates, recommend +++
1 October 2024
Unprompted review
Reply from RunningXpert
Hi Natalie,
Thank you so much for your great review!
We fully understand your concerns about whether something might be too good to be true. That's why we're extra happy to hear that you chose to shop with us and used PayPal for extra protection.
We're thrilled that you found our service to be first-class and that your fuel cell elite purchase was delivered quickly and with continuous updates. Your recommendation means a lot to us and we look forward to serving you again in the future.
Sincerely, Tenna
Runningxpert.com
Return policy
Shoes are good.
Except for one pair, that were way too small. That's not something the shop is accountable for but charging me € 7,50 for a return goes beyond my imagination.
Maybe next time I'll buy somewhere else or order multiple sizes to be rather sure one of them will fit in case of a possible return.
Hejhej
23 September 2024
Unprompted review
Reply from RunningXpert
Hello Peter,
Thank you for your feedback!
We understand that return costs can be frustrating, and we aim to keep them as low as possible. However, if you choose to create a return as an exchange, both the return and the new order will come with free delivery so there won't be any extra charges for an exchange.
You're always welcome to contact us directly, and we’d be happy to assist you in finding the best solution. We hope to help you with future purchases!
Kind Regards,
Jesper
RunningXpert.com
I ordered some running trainers from…
I ordered some running trainers from this site and ended up having some problems with them (not the fault of runningxepert but the manufacturer). The customer service was outstanding, really fast with replying to email and the problem was very quickly resolved. Would definatly recommend and have already bought my replacement pair of trainers from the site too.
19 September 2024
Unprompted review
Reply from RunningXpert
Dear Sofia,
Thank you so much for your rate and your comment.
Your support means a lot to us!"
We strive to provide the best possible shopping experience and are pleased to have responded with the efficiency you expected.
And thank you for your last order as well, you should receive it next Friday :)
Have a nice weekend.
Jocelyn - RunningXpert.com
Nitro Elite 3s
Bought some Nitro Elite 3s. These were the only place that stocked them. No issues at all, very happy with the service. RunningXpert set communications explaining the custom will take 4 to 5 days, which it did. DPD delivered the shoes with an overall delivery time of 7 days. Would definitely use RunningXpert again.
3 August 2024
Unprompted review
Reply from RunningXpert
Hi Steven,
Thank you so much for your kind review!
We’re delighted to hear that you’re happy with the Nitro Elite 3s and our service. It’s great to know that our communication about the delivery timeframe was clear and accurate. We strive to ensure a smooth shopping experience, and it’s rewarding to see that reflected in your feedback.
If you need any further assistance or have additional questions in the future, don’t hesitate to reach out. We look forward to serving you again!
Best regards,
Jesper
RunningXpert.com
Just the best
Just brilliant. I didn’t quite like my Garmin results and was just hoping to return it. They helped me exchange it with Garmin manufacturer. And then expedited shipping on it. Very nice. Made me a repeat buyer
5 April 2024
Unprompted review
Reply from RunningXpert
Hi Zee.
Thank you for your kind words! 😊
We're glad we could help you exchange your Garmin and expedite the shipping. 🚀 Your satisfaction means everything to us.
Looking forward to serving you again! 🙌
Have a nice day.
All Best Henriette
RunningXpert
Seamless delivery
My watch was quickly delivered to me from Denmark( the Netherlands) . Hassle freee experience. Proper info sharing during delivery (tracking invoice etc.)Thank you
13 July 2024
Unprompted review
Reply from RunningXpert
Hi Andras.
Thank you so much for your wonderful review! 😊 We're thrilled to hear that your watch was quickly delivered from Denmark (the Netherlands) and that you had a hassle-free experience. 🚀📦
We strive to provide proper info sharing during delivery, and it's great to know you appreciated the tracking and invoice updates. 📲🧾
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help! 😉
Best regards
Henriette
RunningXpert
Very disappointed with my trainers
I had a problem with my order and after speaking to Jesper at customer service we came to a satisfactory conclusion for both parties
9 July 2024
Unprompted review
Reply from RunningXpert
Dear Carl,
Thank you very much for our conversation over the phone. I am truly sorry for the mistake and for the inconvenience you experienced with your order and we understand your frustrations.
I am glad that we were able to find a solution that made you happy and improved your experience with us. We hope that you are pleased with your trainers despite the initial issues.
If you have any further concerns, please do not hesitate to contact us.
Best regards,
Jesper
RunningXpert.com
Really impressed!
I used Running Xpert to order some shoes from Topo Athletic, who don't currently ship to the UK. Running Xperts website was easy to use, I received the confirmation and updates in email, and my shoes were delivered super quickly. I was expecting them to take a week, if not longer, to arrive, but I ordered them on Tuesday and received them Saturday morning. I'm really impressed, and I'd definitely buy with them again.
6 July 2024
Unprompted review
Reply from RunningXpert
Hi Ellie.
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us and that you found our website easy to use. It's wonderful to know that you received your Topo Athletic shoes quickly, even faster than expected!
We strive to provide efficient service and keep our customers informed throughout the process, so it’s great to hear that our efforts are paying off. We look forward to serving you again in the future.
If you have any questions or need further assistance, please don’t hesitate to contact us.
Have a wonderful day.
All best Henriette, RunningXpert.com
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