Super company to deal with. I ordered a pair of Sunglasses which came really quickly. Sadly they didn't fit and I returned them but Royal Mail "lost" them and then found them and tried to charge ex... See more
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Review summary
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It was a simple process provide all the info then my wheel was built exactly to my specifications and delivered within a week
I ordered a bike basket (order 6220) on 16 August but haven’t heard when or if it is being despatched. Please do let me know as I cycle to work and need a basket every day. Jane, Cambridge . Spoke to... See more
Company replied
Exactly what I was after at a good price. Arrived promptly and very well packed. I had entered an on line chat prior to purchase which provided all the right information. Excellent se4vice, will defin... See more
4.6
Excellent
211 reviews
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Replied to 100% of negative reviews
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Excellent service
I messed up my order, waited for several weeks before asking to return it, and Kevin responded really quickly with a returns label. Top service, thanks.
27 April 2026
Wheely wheely good.
Exactly what I was after at a good price. Arrived promptly and very well packed. I had entered an on line chat prior to purchase which provided all the right information. Excellent se4vice, will definitely use again.
28 April 2026
The mudguards look great
The mudguards look great but I am hanging on to the old ones until they break again. I’m keeping these new ones in reserve until the old mudguards break. I’ve repaired the old front mudguard with pop rivets but I don’t think it’ll last long. So I can’t give a review of the new mudguards yet. I haven’t even opened the package yet. Could not possibly comment.
28 April 2026
Super company to deal with
Super company to deal with. I ordered a pair of Sunglasses which came really quickly.
Sadly they didn't fit and I returned them but Royal Mail "lost" them and then found them and tried to charge extra postage.
Alfie from RUK Bikes took it upon himself to sort out the problem for me - how refreshing an attitude.
Thanks Alfie :-)
29 April 2026
Unprompted review
Took over a week to ship
Took over a week to ship and after an initial response to email saying they’d look into it, I then heard nothing (although I did eventually revive the product)
29 March 2026
Reply from Ruk Bikes
Thank you for your feedback. I am glad the product reached you safely, though I am sorry to hear you felt the process was a bit disjointed.
To clarify the timeline for other customers, the Bank Holiday weekend did mean that Royal Mail services were not operating, which unfortunately added a few days to the standard shipping window.
Regarding our communication, we did aim to keep you updated once we looked into the status of your parcel. We're sorry if our follow-up didn't meet your expectations or felt delayed; we always strive to provide clear information as soon as it becomes available from the courier.
We appreciate your patience during the holiday period and hope you're happy with the product now that it has arrived
Perfect experience
I ordered a rear wheel for my mtb. It arrived after 4 days, faster than I expected i ordered on Saturday. Wheel was well packed and it was true.
31 March 2026
Excellent service
Excellent service, super fast delivery very impressed, and a good price,
27 March 2026
I brought a front and back wheel
I brought a front and back wheel, including tyre in a tube disc brakes cassette they are both amazing. I very very recommends this company and great customer service as well.
26 February 2026
Excellent customer service
Excellent customer service. Quick delivery and highly responsive.
6 March 2026
Cheaper than eBay or Amazon very fast delivery
Cheaper than eBay or Amazon. The part I needed was a 3 weeks delivery, Ruk-bikes delivered the part in 48 hours. Highly recommended
23 February 2026
Delivery was very quick
Delivery was very quick, price seemed good as expected to receive 2 tubeless valves going by the picture. Received only single valve so price was higher than if I’d bought same item abroad with 7.99 shipping costs.
Feel I’ve been conned here if I’m honest.
26 February 2026
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