Ruk Bikes logo
Visit website

Ruk Bikes Reviews 212

•
TrustScore 4.5 out of 5

4.6

Bicycle Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are extremely pleased with the products, highlighting their quality and how well they meet expectations. The delivery service is consistently praised for its speed and promptness, with many orders arriving quicker than anticipated and well-packaged. Reviewers also frequently mention the good prices and value for money, making their purchases even more satisfying. However, some customers experienced issues with orders not arriving or delays in shipping, leading to a lack of communication after initial contact. Additionally, a few people noted discrepancies between product images and what was received, specifically regarding the quantity of items.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and promptness of... See more

Product

Reviewers highlight positive aspects of product, often praising its quality and solid build. Customers found... See more

Order

Reviewers mention positive feedback about their orders, often highlighting quick delivery times. Customers... See more

Price

Customers consistently note positive experiences with price, often finding good value for money on various... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I brought a front and back wheel, including tyre in a tube disc brakes cassette they are both amazing. I very very recommends this company and great customer service as well.

Rated 5 out of 5 stars

I ordered a bike basket (order 6220) on 16 August but haven’t heard when or if it is being despatched. Please do let me know as I cycle to work and need a basket every day. Jane, Cambridge . Spoke to... See more

Company replied

Rated 5 out of 5 stars

Exactly what I was after at a good price. Arrived promptly and very well packed. I had entered an on line chat prior to purchase which provided all the right information. Excellent se4vice, will defin... See more

Rated 5 out of 5 stars

Super company to deal with. I ordered a pair of Sunglasses which came really quickly. Sadly they didn't fit and I returned them but Royal Mail "lost" them and then found them and tried to charge ex... See more

Company details

  1. Bicycle Store

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

212 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

You MUST provide the information about…

You MUST provide the information about your store. That your store located not in us. Good bye.

28 October 2025
Ruk Bikes logo

Reply from Ruk Bikes

All our contact information including the address is on the website here - https://ruk-bikes.com/policies/contact-information

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look