Ordered three large dog bed covers which arrived quickly (two days!) and look great! Dogs happily jumped into their nice clean new towelling bed sheets 😂 they look good quality and easy to put on an... See more
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Review summary
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Good service, delivery great. Product fantastic, thought Freddi might be resistant to a new bed but he settled in it straight away. We use leads, towels etc from you, all really good quality and har... See more
I brought the Burnham Bolster Towelling Bed Cover to keep my dog snuggly in the colder months and make it easier to clean. I can honestly say my dog seems very comfortable and loves going in his bed.... See more
We ordered the drying coat and went to collect at the DPD collection centre. The QR code didn't work or the collection code. We found DPD most unhelpful and we were told that the parcel was being retu... See more
Company details
Written by the company
At Ruff and Tumble we are proud to be the market leaders in Dog Drying Coats. Our high-quality, super-absorbent, double thickness soft cotton towelling drying rugs, with their unique, practical yet stylish design, is what sets us apart from other brands. Everything we make at Ruff and Tumble is designed with dogs and their owners in mind. Our Dog Drying Robes, Mitts, Bed Covers and Sofa Throws are the ultimate solution for managing wet dogs. Designed with care, and made from top quality cotton towelling, the Ruff and Tumble range is simply essential for dog owners everywhere.
Contact info
Unit 4 Oakham Enterprise Park, Ashwell Road, LE15 7TU, Oakham, United Kingdom
- 0333 207 9960
- info@ruffandtumbledogcoats.com
- ruffandtumbledogcoats.com
4.8
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Lovely products
Lovely products and choice. The only problem I had was with the Courier but Ruff and Tumble sorted it out for me.
27 October 2025
Outstanding customer service .Evri delivered a parcel to me that was…
Evri delivered a parcel to me that was sealed with sellotape.A dog drying coat had been removed in transit.I contacted Ruff and Tumble and they got it delivered the next day free of charge Outstanding service from a great British company.Thenk you so much especially as it was a present for a friend....
7 November 2025
Unprompted review
middle part of bed far too hard
29 October 2025
Reply from Ruff and Tumble
Thank you for sharing your feedback, we really appreciate you taking the time to let us know your thoughts.
We developed the base of our dog beds in collaboration with Canine Arthritis Management, ensuring the design provides optimal joint support. The firm base helps keep your dog’s joints properly aligned and supported when they move or rest, which is especially important for dogs with mobility issues as well as preventing future issues.
On top of this, the memory foam layer provides comfort and gentle contouring, offering both cushioning and support. Beds made entirely from memory foam or fibre filling can cause dogs to sink too deeply or lose support over time, which may lead to discomfort or poor joint alignment.
That said, we understand every dog has unique preferences. If your dog isn’t comfortable with the bed, you’re absolutely welcome to take advantage of our generous return policy. We want both you and your dog to be completely happy.
Many thanks
Ruff and Tumble
Excellent service and products
Excellent service and products. Ordered a custom sized bed late on Monday was delivered on the Wednesday. Excellent quality as well.
28 October 2025
We bought the basic drying coats for…
We bought the basic drying coats for our Cockapoo’s and they go from soaking to dry in a third of the time after our previous towel drying experience - well worth the price.
27 October 2025
Long enough in the body
Long enough in the body, covering the top of the tail. Easy to put on. Dog feels secure .. serving to reduce anxiety & dry her.
27 October 2025
Yet to arrive after full week
Yet to arrive after full week, despite being 2-4 working days delivery...
27 October 2025
Reply from Ruff and Tumble
Hello and thank you for your review.
We're very sorry to hear that you are yet to receive your delivery.
We will chase your order with the courier immediately and come back to you with an update/resolution.
If you have any queries or issues in future, please get in touch with our customer service team asap so that we can help you sooner.
Regards
Ruff and Tumble
They can improve by sending me the…
They can improve by sending me the product I have bought!! I have received nothing.
27 October 2025
Reply from Ruff and Tumble
Thank you for your second review — we’re really sorry to hear that your order hasn’t reached you yet. We’ve checked our records and can’t find any previous messages from you regarding this delivery; had we received your query earlier, we’d have done our utmost to resolve things for you straight away.
Just to clarify, our shipping information does state that delivery can take up to 4 working days, which would have been by Friday in this case. However, we’ve now tracked your parcel and can see that there has been some sort of delay in transit. We’ve now raised a thorough investigation with the courier to understand what’s happened, and we’ll be back in touch with you as soon as we have an update.
We completely understand how frustrating this must be, and we truly appreciate your patience while we aim to get this sorted. for you.
Kind regards,
The Ruff and Tumble team
They are brilliant I recommend
Having had two ruff and tumble coats for my dog I bought 2 as presents for carers for my son. They are brilliant and I would recommend to anyone with a dog.
27 October 2025
Dog Drying Coat
Easy to order, helpful sizing guide so fitted perfectly, arrived when they said it would, haven't actually used it yet so can't comment on effectiveness but feels good quality.
27 October 2025
Fantastic customer service when…
Fantastic customer service when delivery was lost and replacement sent. Great quality item.
2 October 2025
I bought a towelling cover for a dog…
I bought a towelling cover for a dog bed & unfirtunately our labrador had destroyed it by digging and scratching within two hours..🙄 I was hesitant to buy because of his digging habits when settling in bed but have been very pleased with 3 drying coats bought so far for my dogs so thought it might be tough enough. It probably needs to be double layered if possible or a warning that it will not stand up to a dog who likes digging into his bed. Thus only 3 stars on this occasion.
2 October 2025
International order
International order. Super fast shipping. Quality product. They really work well. I bought another!
1 October 2025
Sad to see the storage bag is no longer included
We have 7 dogs and a grooming parlour so have purchased many drying coats over the years. We just added some limited edition coats to our collection, beautiful colours. But very sad to see that they no longer come in a storage bag. These have always been so easy to store in their own little bags
24 October 2025
Unprompted review
Lovely products (collar and drying…
Lovely products (collar and drying robe) excellent sizing guides. Friendly web site and follow up emails.
3 October 2025
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