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Ruff and Tumble Reviews 2,189

•
TrustScore 5 out of 5

4.8

Pet Store
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Review summary

Created with AI, based on recent reviews

Looking at 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and effectiveness. Many appreciate the thoughtful design and how well the items meet their dogs' needs, from drying coats to comfortable beds. The delivery service is frequently mentioned as quick and efficient, with many customers receiving their orders promptly and well-packaged. Overall, people are very satisfied with the service provided, finding the ordering process straightforward and the customer support responsive when needed. However, some people experienced issues with delivery, noting delays or problems with couriers. A few customers also mentioned that certain products, while generally high quality, might have specific sizing quirks or be susceptible to damage from very active dogs.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Consumers generally express high satisfaction with product quality. Many reviewers praise the excellent... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speedy and efficient... See more

Service

Clients share positive opinions on service, consistently highlighting excellent customer service, speedy... See more

Order

Users describe positive interactions with order. Many customers praise the quick turnaround and speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered three large dog bed covers which arrived quickly (two days!) and look great! Dogs happily jumped into their nice clean new towelling bed sheets 😂 they look good quality and easy to put on an... See more

Rated 5 out of 5 stars

I brought the Burnham Bolster Towelling Bed Cover to keep my dog snuggly in the colder months and make it easier to clean. I can honestly say my dog seems very comfortable and loves going in his bed.... See more

Rated 5 out of 5 stars

We ordered the drying coat and went to collect at the DPD collection centre. The QR code didn't work or the collection code. We found DPD most unhelpful and we were told that the parcel was being retu... See more

Rated 5 out of 5 stars

Bought a cooling coat for our Hungarian Pumi and it has proved to be the most excellent purchase. Very well made in a super material. Our dog gets really hot in the sun and the cooling coat has made... See more

Company details

  1. Pet Store

Written by the company

At Ruff and Tumble we are proud to be the market leaders in Dog Drying Coats. Our high-quality, super-absorbent, double thickness soft cotton towelling drying rugs, with their unique, practical yet stylish design, is what sets us apart from other brands. Everything we make at Ruff and Tumble is designed with dogs and their owners in mind. Our Dog Drying Robes, Mitts, Bed Covers and Sofa Throws are the ultimate solution for managing wet dogs. Designed with care, and made from top quality cotton towelling, the Ruff and Tumble range is simply essential for dog owners everywhere.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Classy bit of kit

Lovely dressing gown for the dog. Vey good quality, and I was surprised how quickly it arrived. Impressed by the repair and recycling service

3 October 2025
Rated 5 out of 5 stars

Burnham Bolster Cover and Dog Drying Coat...delighted with them both!

I brought the Burnham Bolster Towelling Bed Cover to keep my dog snuggly in the colder months and make it easier to clean. I can honestly say my dog seems very comfortable and loves going in his bed.
I also brought the Classic Dog Drying Coat. Although we have not used it yet it seems to be of great quality material. I ordered the size according to the website however it does seem too big around the leg straps so next time I'd probably get the smaller size. I really like Ruff and Tumble and would highly recommend!

2 October 2025
Rated 5 out of 5 stars

Arrived on time and packaged well

Arrived on time and packaged well. Size guide was spot on. My Spaniel is whiz at getting out of towels usually, but this one stays put. Perfect for the car journey home as typical spaniel can't keep out of the water.

26 August 2025
Rated 5 out of 5 stars

Worth every penny!

So pleased with the Classic Dog Drying Coat. It fits my Cavapoo perfectly and he liked wearing it. I highly recommend these robes. My dog gets cold quickly and take a very long time to dry so this was very much needed. Would definitely buy this product again. Delivery was really quick too.

17 September 2025
Unprompted review

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