Ordering straightforward and prices fine. There was a muddling mismatch with V1 delivery over numbers of items out for delivery ( items vs bundles) but Ruby customer response prompt and friendly. Prod... See more
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Review summary
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Reviews shaping this summary
This is an amazing company. I ordered 3 gates they arrived within the specified time and could not fault them. Super service, very polite and couldn’t be more helpful. We need more companies like Ruby... See more
I ordered custom made driveway gates in Iroko which were installed last Friday (14th). I am absolutely thrilled with the end result, the gates are a perfect fit including the rise in level on the driv... See more
Great product, good price. The delivery driver Darel is a lovely guy. The tracking system works really well so you know when it's arriving - much better than a vague time period.
Company replied
Company details
Written by the company
Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.
Contact info
Ruby UK LTD, Burdon Lane, EX21 5LX, Highampton, United Kingdom
- 01409 231 763
- customersupport@ruby.co.uk
- ruby-group.co.uk
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 2 weeks
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Delivered promptly but a bit…
Delivered promptly but a bit disappointed with the quality
31 March 2026
Reply from Ruby UK
Hi Anthony,
Thank you very much for taking the time to leave us a review.
We’re glad to hear your order was delivered promptly, though we’re sorry to hear you were a little disappointed with the quality. We always aim to provide products that meet expectations, and your comments are helpful for us to improve.
Thank you again for your support, and we hope to have the opportunity to work with you again in the future.
Kindest Regards,
Lydia
Ruby
Extremely pleased with the panels
Extremely pleased with the panels. Very sturdy and well made. Would definitely buy again.
26 March 2026
Reply from Ruby UK
Hi Sherri,
Thank you for your kind review.
We’re delighted to hear you’re pleased with the panels and that you found them sturdy and well made. It’s great to know you would definitely buy from us again.
Thank you again for your support, and we look forward to working with you in the future.
Kindest Regards,
Lydia
Ruby
Excellent company
Great communication and swift delivery. I had a few questions that were quickly answered on-line.
Over the moon with product took me 3 days to put it up but well worth it.
31 March 2026
Reply from Ruby UK
Hi Alan,
Thank you for your kind review.
We’re really pleased to hear you were happy with our communication and swift delivery, and that your questions were answered quickly online. It’s also great to know you’re pleased with the product.
Thank you again for your kind words and support.
Kindest Regards,
Lydia
Ruby
Great product and efficient delivery
31 March 2026
Reply from Ruby UK
Hi Mark,
Thank you for your review.
We’re really pleased to hear you’re happy with the product and that delivery was efficient.
Thank you again for your support, and we hope to see you again in the future.
Kindest Regards,
Lydia
Ruby
Apart from incorrect day for delivery…
Apart from incorrect day for delivery given, the remainder of the service was excellent.
31 March 2026
Reply from Ruby UK
Hi Christine,
Thank you for your review.
We’re sorry for the incorrect delivery day provided, but we’re really pleased to hear that the rest of your experience was excellent and met your expectations.
Thank you again for your kind words and support.
Kindest Regards,
Lydia
Ruby
Order was on time and free delivery…
Order was on time and free delivery from Devon to Yorkshire the chat option was very helpful so no complaints at all
31 March 2026
Reply from Ruby UK
Good Afternoon,
Thank you very much for your review.
We’re really pleased to hear your order arrived on time and that the free delivery service from Devon to Yorkshire met your expectations. It’s also great to know you found the chat option helpful and that you had a positive experience overall.
Thank you again for your kind words and support.
Kindest Regards,
Lydia
Ruby
Ruby log lap boardsHave used Ruby before and have always…
Have used Ruby before and have always had excellent service from them. Deliveries are always on time and date.
31 March 2026
Reply from Ruby UK
Good Afternoon,
Thank you for your review. We truly appreciate your continued support.
We’re really pleased to hear you’ve had consistently excellent service with Ruby, and that deliveries have always arrived on time and as scheduled.
Thank you again for your kind words and loyalty. We look forward to serving you again in the future.
Kindest Regards,
Lydia
Ruby
Goods were well packed and good…
Goods were well packed and good quality. Courier used were friendly and considerate. Would recommend ruby
23 March 2026
Reply from Ruby UK
Hi Keith,
Thank you very much for taking the time to leave us a review.
We’re pleased to hear the goods arrived well packed and that you’re happy with the quality. It’s also great to know the courier was friendly and considerate during delivery.
Thank you again for your support and recommendation.
Kindest Regards,
Lydia
Ruby
Great service really quick delivery…
Great service really quick delivery they look fantastic
30 March 2026
Reply from Ruby UK
Hi Hannah,
Thank you very much for your review.
We’re really pleased to hear you were happy with the service and quick delivery, and that you’re pleased with how everything looks.
Thank you again for your support, and we hope to see you again in the future.
Kindest Regards,
Lydia
Ruby
great service & great products
Great product (cedar cladding) and very competitively priced; very helpful sales team - able to provide guidance on technical matters. Delivery charge very reasonable and arrived on time with courteous delivery unloaded by the driver - as an architect often involved in the specification of timber components I can recommend and will definitely be using again - many thanks!
25 March 2026
Reply from Ruby UK
Hi David,
Thank you very much for your review. We truly appreciate your detailed and thoughtful feedback.
We’re delighted to hear you’re pleased with the cedar cladding and found it competitively priced, and it’s great to know our sales team were able to assist with your technical queries. We also really appreciate your positive comments about the delivery service and driver.
It means a great deal to us, especially coming from someone involved in architectural specification, that you would recommend us and choose to use us again.
Thank you again for your kind words and support. We look forward to working with you in the future.
Kindest Regards,
Lydia
Ruby
Great range of planters with many sizes…
Great range of planters with many sizes in each range. We chose a hexagonal wooden planter which looks great in our front garden. We have yet to plant it up but already it is drawing compliments from our neighbours. Planter arrived as stated on the web and was carefully placed in the spot we specified by the delivery team. I will definitely use this company again.
23 March 2026
Reply from Ruby UK
Hi Sue,
Thank you very much for your review.
We’re delighted to hear you’re happy with the range of planters and that the hexagonal wooden planter is already looking great in your front garden. We’re also pleased the delivery went smoothly and that our team were able to place it exactly where you needed it.
Thank you again for your kind words and support. We look forward to serving you again in the future.
Kindest Regards,
Lydia
Ruby
Reply from Ruby UK
Hi Sandra,
Thank you for your review.
We’re really pleased to hear you’re happy with the quality of the materials and our service.
Thank you again for your support.
Kindest Regards,
Lydia
Ruby
Reply from Ruby UK
Hi Gordon,
Thank you for your review.
We’re really pleased to hear you were happy with our customer service.
Thank you again for your support, and we hope to see you again in the future.
Kindest Regards,
Lydia
Ruby
Reply from Ruby UK
Hi Chris,
Thank you for taking the time to leave us a review; I’m sorry to hear it was only a 1-star experience for you.
I know we have already discussed this and everything has now been sorted, but if there is anything else we can do to help, please don’t hesitate to reach out. We would love to know if there's anything more we can do to make this experience better for you!
My apologies again, and I look forward to hopefully hearing from you soon. 😊
Kind Regards
Kate
Good delivery time
Good delivery time. Able to get full measurements of 5 bar gate to check it would fit from website. Very pleased with my purchase. Can not fault and would use again without hesitation
20 March 2026
Reply from Ruby UK
Hi Richard,
Thank you very much for your kind review.
We’re delighted to hear that you found the measurements on our website helpful and that your gate was a perfect fit. It’s also great to know you were pleased with the delivery time.
We really appreciate your feedback and are glad you had a positive experience with us. We look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
The gates were very good
The gates were very good. The communication on my order was poor delivery fell outside the 3-7 working days
25 March 2026
Reply from Ruby UK
Hello Peter,
Thank you for taking the time to leave us a review; I’m sorry to hear it was only a 3-star experience for you.
I know we have already discussed this and everything has now been sorted, but if there is anything else we can do to help, please don’t hesitate to reach out. We would love to know if there's anything more we can do to make this experience better for you!
My apologies again, and I look forward to hopefully hearing from you soon. 😊
Kind Regards
Kate
Ruby
Really helpful customer service
25 March 2026
Reply from Ruby UK
Thank you for your kind feedback.
We’re really pleased to hear that you found our customer service helpful. Providing a positive experience is very important to us, so it’s great to know we met your expectations.
We truly appreciate your support.
Kindest Regards,
Lydia
Ruby
NOW OF/F/LERED REPLACEMENT SO ALL OKCladding full of holes …
NOW OFFERED REPLACEMENT so all good and settled Thank you
My carpenter said that this cladding was completely unusable and he would not use it for cladding my dorma windows as it would be a waste of time. I have previously had this cladding from you and it was excellent so I don’t know why you would send me such rubbish,
25 March 2026
Reply from Ruby UK
Hi Robert,
We’re really pleased that we were able to get this resolved for you, and we apologise again for the issues at the beginning.
We really look forwarding to hearing from you again in the future.
Kindest Regards,
Lydia
Ruby
Reply from Ruby UK
Hi John,
Thank you for your kind review.
We’re delighted to hear that you’re pleased with the quality of your door and the quick delivery. It’s great to know you had a positive experience with us.
We really appreciate your feedback and hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Swift service
Swift, friendly service. Timber products that are difficult to find.
Very happy with Ruby!
19 March 2026
Reply from Ruby UK
Hi Mary,
Thank you for your wonderful review.
We’re delighted to hear that you were pleased with our swift and friendly service, and that you found the timber products you were looking for.
We really appreciate your feedback and hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
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