Ordering straightforward and prices fine. There was a muddling mismatch with V1 delivery over numbers of items out for delivery ( items vs bundles) but Ruby customer response prompt and friendly. Prod... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is an amazing company. I ordered 3 gates they arrived within the specified time and could not fault them. Super service, very polite and couldn’t be more helpful. We need more companies like Ruby... See more
I ordered custom made driveway gates in Iroko which were installed last Friday (14th). I am absolutely thrilled with the end result, the gates are a perfect fit including the rise in level on the driv... See more
Great product, good price. The delivery driver Darel is a lovely guy. The tracking system works really well so you know when it's arriving - much better than a vague time period.
Company replied
Company details
Written by the company
Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.
Contact info
Ruby UK LTD, Burdon Lane, EX21 5LX, Highampton, United Kingdom
- 01409 231 763
- customersupport@ruby.co.uk
- ruby-group.co.uk
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 2 weeks
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Reply from Ruby UK
Hi Arthur,
Thank you for your review.
We’re delighted to hear that you’re pleased with how it looks. We really appreciate your feedback and hope you enjoy your purchase.
Kindest Regards,
Lydia
Ruby
The delivery was well on time even…
The delivery was well on time even though we were out it was safely left out of sight.
Good job.
18 March 2026
Reply from Ruby UK
Hi Roger,
Thank you for your kind review.
We’re pleased to hear that your delivery arrived on time and was safely left for you. It’s great to know you were happy with the service.
We really appreciate your feedback and hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Reply from Ruby UK
Hi Peter,
Thank you for your kind review.
We’re delighted to hear that you found our service brilliant. Your feedback is greatly appreciated, and we hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Reasonable price and quality
Reasonable price and quality, delivered quickly and kept informed on the date to be delivered
17 March 2026
Reply from Ruby UK
Hi Gary,
Thank you for your kind review.
We’re pleased to hear that you were happy with the quality and pricing, as well as the quick delivery and communication throughout. Keeping our customers informed is very important to us.
We really appreciate your feedback and hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Absolutely disgusting
Absolutely disgusting.
Two deliveries of timber smashed to pieces, with no care to package properly.
Delivered by a third party deliberately in the evening so as to miss the customer.
Zero customer services
12 March 2026
Reply from Ruby UK
Hello James,
Thank you for taking the time to leave us feedback. I’m so sorry that your experience has resulted in a negative review.
I can see that we are already in discussions regarding your replacements, and I hope this has made the process a slightly better experience for you. My sincere apologies again that your original deliveries arrived damaged.
We appreciate your patience while we get this sorted! 😊
Kind Regards
Kate
Ruby
Reply from Ruby UK
Hi David,
Thank you for your kind review.
We’re delighted to hear that you’re pleased with the quality of your garden gates and the prompt delivery. It’s great to know you had a positive experience with us.
We really appreciate your feedback and hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Great gates.
Great gates.
I have to give 4 stars due to and documented they forgot to send some fixings and also wasn't mentioned when buying black painted gate fixings, some bolts came galv which was frustrating. However, the gates themselves, brilliant! Once everything turned up the gate went together well!
17 March 2026
Reply from Ruby UK
Hi Thomas,
Thank you for your review.
We’re pleased to hear that you’re happy with the quality of the gates and that everything came together well once complete. We’re sorry for the issues with the missing fixings and the mix of finishes, and we appreciate your patience while this was resolved.
If there’s anything further we can assist with, please don’t hesitate to get in touch.
Kindest Regards,
Lydia
Ruby
All pretty good!
Ordering straightforward and prices fine. There was a muddling mismatch with V1 delivery over numbers of items out for delivery ( items vs bundles) but Ruby customer response prompt and friendly. Product looks good but not fully tested yet.
19 March 2026
Reply from Ruby UK
Hello,
Thank you for your review.
We’re pleased to hear that you found the ordering process straightforward and the pricing fair. We apologise for the confusion with the delivery quantities, but we’re glad our team was able to respond promptly and assist.
We hope the product meets your expectations once fully in use. If there’s anything further we can help with, please don’t hesitate to get in touch.
Kindest Regards,
Lydia
Ruby
Reply from Ruby UK
Hi Rekha,
Thank you for your wonderful review.
We’re delighted to hear that you were pleased with both our customer service and the product. Providing a high level of service alongside quality products is very important to us.
We truly appreciate your feedback and hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Reply from Ruby UK
Hello Simeon,
Thank you for taking the time to leave us a review. I’m so sorry to hear that this was only a 1-star experience for you!
I have just sent you an email so we can discuss this in a bit more detail and get it resolved for you. I look forward to hearing from you soon. 😊
Kind Regards
Kate
Ruby
Chewed boards
Ordered 55 planned boards 15 of the boards had chewed faces that were far from a planned finish. Most of them had at least one poor surface. Less than ideal as a cladding face
13 March 2026
Reply from Ruby UK
Hello Jon,
Thank you for taking the time to leave us a review on Trustpilot. I’m very sorry to hear that this was only a 2-star experience for you.
I have just sent you an email so we can discuss this further and get everything sorted for you! My apologies again that the delivery was not up to scratch.
I look forward to hearing from you soon. 😊
Kind Regards
Kate
Ruby
Reply from Ruby UK
Hi Adrian,
Thank you for your review.
We’re pleased to hear that you were happy with the service and delivery, and that you’re satisfied with the product.
If there’s anything further we can assist with, please don’t hesitate to get in touch.
Kindest Regards,
Lydia
Ruby
Reply from Ruby UK
Hi Alan,
Thank you for your kind review.
We’re delighted to hear that you were pleased with both the quality of our service and our products. Your feedback is greatly appreciated.
We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Reply from Ruby UK
Hi Terry,
Thank you for your kind review.
We’re pleased to hear that you were happy with the quick delivery, clear communication, and the quality of the product. Your feedback is greatly appreciated.
Kindest Regards,
Lydia
Ruby
Excellent service
Excellent service . Looks like an extremely good product . Haven’t yet placed my order but will be going ahead 👍
11 March 2026
Reply from Ruby UK
Hi Mr Taylor,
Thank you for your kind review.
We’re delighted to hear that you’re pleased with the service so far and that the product looks to be a great fit for your needs. We look forward to receiving your order and assisting you further.
If you have any questions in the meantime, please don’t hesitate to get in touch.
Kindest Regards,
Lydia
Ruby
Reply from Ruby UK
Hello.
Thank you for your kind review.
We’re delighted to hear that you’re pleased with the product and that the delivery process was seamless. It’s great to know you had a positive experience with us.
We really appreciate your feedback and hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Good quality timber
Easy to make contact by phone, helpful and local to me, expected a bit quicker delivery but not real problem, otherwise will definitely use again, good quality timber.
10 March 2026
Reply from Ruby UK
Hi Stewart,
Thank you for your kind review.
We’re pleased to hear that you found it easy to contact us and that our team was helpful. It’s also great to know you’re happy with the quality of the timber.
We appreciate your feedback regarding delivery times and will certainly take this on board. We’re glad this did not cause too much inconvenience, and we look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
First class service as always
10 March 2026
Reply from Ruby UK
Hi Mr Palmer,
Thank you for your continued support.
We’re delighted to hear that you received first-class service once again. Your feedback means a great deal to us, and we look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Delivered on time
9 March 2026
Reply from Ruby UK
Hi Mark,
Thank you for your review.
We’re pleased to hear that your delivery arrived on time. Your feedback is greatly appreciated, and we hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Very slow delivery - but gate was very good
Updated review following resolution with company and fitting gate: The gate was of good quality and fitted well. The missing item in the delivery was refunded - and the shipping fee was also refunded as an apology for the slow delivery. Review has therefore been changed from 1 star to 3 stars.
Very slow delivery. Took almost two weeks to deliver from the time we were originally told the gate had been dispatched (when in fact it hadn’t been sent out). And when it was eventually delivered (today) part of the order was missing. This has now been taken up with Ruby customer services for hopeful resolution.
12 March 2026
Reply from Ruby UK
Hello Chris,
Thank you for taking the time to leave us a review. I’m very sorry for the delays you experienced with your order and that this resulted in a 1* experience for you.
I know we have already spoken regarding the issues and sorted a resolution, but if there is anything else at all we can do, please do let us know.
We always have the best of intentions and truly hope we can make this experience a little better for you moving forward. 😊
Kindest Regards
Kate
Ruby
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