a good range of gates online and we found the ideal curved top side gate at a reasonable price . It had to be made but we were kept well informed of progress and within 2 weeks we were contacted by th... See more
Company replied
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Review summary
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Based on these reviews
Ruby UK were excellent from start to finish. I had looked at other companies for my cladding requirements and been given some crazy quotes. They were superb, offering various products at what I consid... See more
Company replied
Great range of planters with many sizes in each range. We chose a hexagonal wooden planter which looks great in our front garden. We have yet to plant it up but already it is drawing compliments from... See more
What a lovely company! Really well organised company, great options, great website, excellent quality product, fast delivery.... and remarkable value for money!! All in all perfect! Ruby UK are... See more
Company replied
Company details
Written by the company
Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.
Contact info
Ruby UK LTD, Burdon Lane, EX21 5LX, Highampton, United Kingdom
- 01409 231 763
- customersupport@ruby.co.uk
- ruby-group.co.uk
4.5
Excellent
2K reviews
Replied to 81% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Larch TGV and treated Shiplap boards.
Generally I am very happy with your products and delivery service. I bought some Larch TGV boards to make garage doors. The delivery time was given as 15 to 20 working days; the wood arrived within that period and is of good quality. Delivery was excellent and by closed van. The boards were bound together in packs of 5. The one problem which reduces my assessment from 5- to 4-star is that the wood, as delivered, was soaking wet, as if the packs had been left out in the rain before delivery, and water had run into the end grain and along the faces of the boards. I had to open all the packs and lay out all the boards with spacers to dry, which took about two weeks and seriously delayed completion of the job. I should add that an earlier order of treated Shiplap boards was also delivered in a similar soaking wet state, again in a closed van, meaning that the exposure to the rain (assuming that was the source of the soaking) must have been before the day of delivery.
16 December 2025
Reply from Ruby UK
Hi Richard,
Thank you for your review, and I’m sorry to hear that your project was delayed due to water in the timber lengths.
We take all feedback very seriously, so this is really helpful for our team and will be reviewed internally.
If you’d like to place another order with us, please don’t hesitate to ask for me personally and I’ll keep a close eye on it for you from start to finish 😊
Thank you again for your feedback, it means a lot to us to see this positive feedback!
Kind Regards
Kate
Ruby UK
Great quality picket fencing and gate
Great quality picket fencing and gate. Minor issue resolved quickly.
1 January 2026
Unprompted review
Reply from Ruby UK
Hi Nick,
Thank you so much for your fantastic review. I’m really pleased we were able to get this resolved for you, and I apologise again for the mishap in the first place.
If there’s anything else at all you need, please don’t hesitate to let us know 😊
Kind Regards
Kate
Ruby UK
Easy ordering system
Easy ordering system, prompt delivery & good communication throughout.The gates are awesome, would certainly purchase with these guys again. 5 ⭐️’s
17 December 2025
Reply from Ruby UK
Hi Peter,
Thank you so much for your great review! We’re really pleased to hear your feedback — it truly means a lot to us.
If you get the chance, we’d love to see photos of your gates. And if there’s anything else at all you need, please don’t hesitate to let us know 😊
Kind Regards
Kate
Ruby UK
Reply from Ruby UK
Hi David,
Thank you for your review — we’re really pleased to hear that you’re happy with your shed.
Please do let us know how we can make this a 5-star experience for you next time! 😊
Kind Regards
Kate
Ruby UK
The finished edges where they had been…
The finished edges where they had been cut could have been finished better.
Pen marks all over both gates and glue running out of all joints when it rained.
Good gates just feel they are rushed.
16 December 2025
Reply from Ruby UK
Hi Rob,
Thank you for taking the time to leave us feedback. I’m really sorry to hear about the issues you faced with your order.
I’ve sent you an email so we can discuss this in a bit more detail and get a plan sorted for you. Hopefully speak soon! 😊
Kind Regards
Kate
Ruby UK
A great company to deal with
A great company to deal with. Helpful, friendly and efficient.
15 December 2025
Reply from Ruby UK
Hi Martin,
Thank you so much for your excellent 5-star review — it really makes our day to see feedback like this!
We’re glad we could help. If you need anything at all, please don’t hesitate to let us know 😊
Kind Regards
Kate
Ruby UK
Quality product carefully delivered…
Quality product carefully delivered within timeframe given.
12 December 2025
Reply from Ruby UK
Hi Dave,
Thank you for taking the time to leave us such a great 5-star review. We’re really pleased to hear that you’re happy with your order!
If we can be of any further help, please don’t hesitate to let us know 😊
Kind Regards
Kate
Ruby UK
Disappointed with some of the timber…
Disappointed with some of the timber delivered, despite prior to ordering I clarified what I would have delivered.
Some boards required finishing, which when ordering I was told they would not require any further preparation. The knives on their planer seemed to be not sharp and have cut up the timber
Also really disappointed with customer service as they totally ignored my e-mail regarding the quality of my delivery.
The only good point is they price matched my order.
10 December 2025
Reply from Ruby UK
Hello Jeremy,
Thank you for taking the time to leave us a review, and I apologise that you didn’t receive a response from us.
Our customer service team aims to respond to all enquiries within 24 hours, so I’m very sorry that this wasn’t your experience. Unfortunately, I wasn’t able to locate your original email in our inbox, but I’ve now sent you an email from myself that you can reply to directly.
We certainly wouldn’t want you to feel disappointed with your order, and I’d be happy to look into this further and get something sorted for you 😊
Hopefully speak soon!
Kind Regards
Kate
Ruby UK
Reply from Ruby UK
Hi Trevor,
Thank you for taking the time to leave us such a great review. We’re so pleased to hear that you’re happy with your Padstow gate.
If you need anything at all from us, please don’t hesitate to get in touch — we’ll be more than happy to help 😊
Kind Regards
Kate
Ruby UK
Absolutely brilliant good service and…
Absolutely brilliant good service and delivery
3 December 2025
Reply from Ruby UK
Hello Graham,
Thank you so much for your kind words! We’re delighted to hear that you were pleased with both the service and delivery. Your feedback really means a lot to us, and we truly appreciate you taking the time to share it. If there is anything else we can help you with, please do not hesitate to let us know. 😊
Kindest regards,
Alexandra
Ruby UK
Garden gate largeicient and nice quality gate
Efficient service and nice quality gate arrived
4 December 2025
Reply from Ruby UK
Hello Cherie,
Thank you for your lovely review! We’re so pleased to hear that you found the service efficient and that you’re happy with your gate. Your feedback means a great deal to us, and we really appreciate you taking the time to share it. If there’s anything else we can help with, please don’t hesitate to get in touch. 😊
Kindest regards,
Alexandra
Ruby UK
Great quality product and delivered in…
Great quality product and delivered in good time.
4 December 2025
Reply from Ruby UK
Hi Tony,
Thank you for taking the time to leave us a 5★ review — we’re really pleased to hear you’re happy with your Highampton Gate! Your feedback truly means a lot to us. If there’s anything else we can help with, please don’t hesitate to let us know. 😊
Kind Regards
Kate
Ruby UK
Great quality
Great quality, great value, and great service
Can't believe you can make an 11 foot gate in Devon and deliver to Aberdeenshire for free delivery, the gate cost less than a train ticket for the same journey
4 December 2025
Reply from Ruby UK
Hi Steven,
We’re really pleased to hear this great feedback — thank you so much for taking the time to share it. If there’s anything else we can help with, please don’t hesitate to let us know. 😊
Kind Regards
Kate
Ruby UK
Second gate I have actually ordered…
Second gate I have actually ordered from Ruby (this one is actually for my daughters new house rather than ours when I have painted it and fitted the hardware etc, and as usual the service was great with quick delivery.. thank you.. highly recommended..
18 December 2025
Unprompted review
Reply from Ruby UK
Hi Mr Boggiano,
Thank you so much for taking the time to leave this lovely feedback. We’re really pleased to hear that both you and your daughter are happy with the gates and the service. It truly means a lot that you took the time to share this, so thank you. If there’s anything else you need, please don’t hesitate to let me know! 😊
Kind Regards
Kate
Ruby UK
a good range of gates online
a good range of gates online and we found the ideal curved top side gate at a reasonable price . It had to be made but we were kept well informed of progress and within 2 weeks we were contacted by their nominated carrier who confirmed the day and time slot for delivery which was carried out by 2 people who were helpful in carrying our gate to the side of our house . The gate is now up and working perfectly and looks great
3 December 2025
Reply from Ruby UK
Hi Ian,
Thank you so much for your fantastic feedback. We’re really pleased to hear that everything went well, and we truly appreciate you taking the time to share this. If there’s anything else we can do for you, please don’t hesitate to let me know. 😊
Kind Regards
Kate
Ruby UK
Reply from Ruby UK
Hi Kevin,
Thank you for taking the time to leave us feedback — I’m really sorry to hear that it was only a 3-star experience for you. I’ve sent you an email so we can discuss this further; please do let me know if it doesn’t come through. 😊
Kind Regards
Kate
Ruby UK
Excellent
Excellent - significant fence post - efficient, helpful delivery. Reasonable price - would buy again.(hopefully don't have to)
3 December 2025
Reply from Ruby UK
Hi Mr Temple,
Thank you so much for your great review — it truly means a lot to us! If we can be of any further help with anything, please don’t hesitate to reach out. 😊
Kind Regards
Kate
Ruby UK
5 bar field gate
I bought a rough sawn 5 bar field gate, ordered Thursday delivered from Devon to Aberdeenshire 5 days later, the price was great, delivery from over 650 miles away was free.
The quality of the gate was outstanding for the price, fully treated timber good build quality, not flimsy its good sturdy timber I can't fault it
10 December 2025
Unprompted review
Reply from Ruby UK
Hi Steven,
Thank you for another great review! We’re so pleased to hear this — it really means a lot that you took the time to share it. If you need anything else from us at all, please don’t hesitate to let us know. 😊
Kind Regards
Kate
Ruby UK
Great communication and excellent…
Great communication and excellent delivery service. Good quality gate - recommended
24 November 2025
Reply from Ruby UK
Hi Cheryl,
Thank you so much for taking the time to leave us such a great review. We’re really pleased to hear you would recommend us — that truly means a lot to us. If we can help with anything else, please don’t hesitate to reach out! 😊
Kind Regards
Kate
Ruby UK
Brilliant Company 10/10
Brilliant Company
Products where of a good quality expect for the screws supplied but I never use them.
Gate was made to size in their factory which was spot on.
Communcation and administration was first class.
Delivery confirmation was good and extremely reasonable cost.
I am a tradesman of 43 years and would definately use this company again.
26 November 2025
Reply from Ruby UK
Hi Mark,
Thank you so much for your fantastic review — it’s so great to hear this. Thank you as well for the feedback regarding the delivery and the quality of the gate; it really means a lot to us that you’d recommend us.
If you need anything else at all, please don’t hesitate to let us know! 😊
Kind Regards
Kate
Ruby UK
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