Facility is wonderful - clean and secure. Staff are so helpful and responsive and the hire van made my move so much easier! Couldn't be happier.
Company replied
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Facility is wonderful - clean and secure. Staff are so helpful and responsive and the hire van made my move so much easier! Couldn't be happier.
Company replied
The whole process from the start has been amazing. The staff are lovely and helpful and don’t just treat you like a number. They were so accommodating and knowledgeable and made sure our needs were... See more
Company replied
We’re first time storage users and Craig and Jess made the whole process easy and seamless as well as offering fair prices. We joined when there was a special on for 3 months. They took us on a walk t... See more
Company replied
Location, Facillities, Staff, Roomia have set a new standard for self storage in Qld. No more $25.00 padlocks or fiddly slide locks to cut your fingers on. good lighting and power points available in... See more
Company replied
Written by the company
When life changes, a little room to breathe can make a big difference, and that’s why we exist. No matter how big or small the change, with a range of storage sizes available, Roomia is your place to create space.
At Roomia, we know there’s no one-size-fits-all approach to storage, which is why we’ve created facilities that are secure, flexible and as individual as your needs.
Our goal is to make your life Roomia, one storage unit at a time.
Written by the company

Technology Drive 27, 4300, Augustine Heights, Queensland, Australia
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Replied to 88% of negative reviews
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Shanna at Springfield is amazing so helpful the best customer service

Reply from Roomia Self Storage - Springfield
Facility is wonderful - clean and secure. Staff are so helpful and responsive and the hire van made my move so much easier! Couldn't be happier.

Reply from Roomia Self Storage - Springfield
Sahana is very professional and helped me to get a storage unit. Highly recommend Roomia Springfield

Reply from Roomia Self Storage - Springfield
We’re first time storage users and Craig and Jess made the whole process easy and seamless as well as offering fair prices. We joined when there was a special on for 3 months. They took us on a walk through and showed us different sized units to help us figure out what our needs were. All in all, we had a great and easy experience.

Reply from Roomia Self Storage - Springfield
Great experience all-round. Very helpful staff, answered all questions about what I needed. Very clean and easily accessible

Reply from Roomia Self Storage - Springfield

Reply from Roomia Self Storage - Springfield

Reply from Roomia Self Storage - Springfield
Staff always polite and helpful.
No issues and if their are any they get fixed straight away.

Reply from Roomia Self Storage - Springfield

Reply from Roomia Self Storage - Springfield
Where able to get a unit when needed. Staff very friendly and helpful.Easy to use with 24 hour access. Trolleys to help get to the storage unit. Price is ok only issue was having to pay extra for insurance. It seems very safe so I am confused by that.

Reply from Roomia Self Storage - Springfield
Was such a quick and easy process to book, Jessica was friendly, with such amazing customer service. The prices were the best around the area. This is a definitely a place I would recommend to family and friends. Thank you Roomia Springfield!

Reply from Roomia Self Storage - Springfield
Easy to set up in a stressful time of need. Great support from the company showing us how to use the app and where to find things too. Great variety of sizes too.

Reply from Roomia Self Storage - Springfield
The whole process from the start has been amazing. The staff are lovely and helpful and don’t just treat you like a number. They were so accommodating and knowledgeable and made sure our needs were met.
We chose Roomia because it just felt more personal. The small touches like trolleys and packing necessities are or high standards. The facilities are modern, clean and well secure.
I would definitely recommend them to anyone.

Reply from Roomia Self Storage - Springfield
Roomia Springfield were terrific and I strongly recommend them. A great place to store with 24/7 access. Have moving supplies onsite. A downsizer who was doing renovations at the same time. I was able to place items in storage. I started off with a 3mx2m unit great for garage & shed items. Took out a larger unit 3mx6m for furniture. A Roomia van (booking applies) to bring items into storage was so helpful and you can do this at your own pace. Helped with the sell, give away and keep process too. It was an exceptional process, Both Craig and Jessica were amazing, good sense of humour whilst being professional. Made to feel like a person and not a unit number which is rare these days. Exceptional customer service really deserve 10 stars

Reply from Roomia Self Storage - Springfield
Craig at Roomia was clear, concise and attentive to our needs, even with other customers in the office, explaining the processes involved, including access and exit. very friendly, but all the time being professional.

Reply from Roomia Self Storage - Springfield
Roomia made storing my items less stressful! The app is easy to use, the trolleys are super convenient, and the whole system is well organised and self-contained. It’s also more affordable than other storage companies.

Reply from Roomia Self Storage - Springfield
Staff are extremely helpful and accommodating. Made the whole process easy and friendly. Always willing to help. I would high recommend

Reply from Roomia Self Storage - Springfield
I have consolidated 2x units with a different company since moving to the area. Process was very simple and the App they use for access is so much more convenient. Highly recommend

Reply from Roomia Self Storage - Springfield
I have two Units here. Both were signed up with no issues and the team there are fantastic and only ready to help.

Reply from Roomia Self Storage - Springfield
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