Roofshield Solutions Ltd 

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Rated 1 out of 5 stars

Agreed a price & paid a 25% deposit. Instructed 4 separate jobs, back in January. Gutters front & back and 2 flat roofs. We live & work away from home , but was constantly promised that work would... See more

Rated 1 out of 5 stars

I am writing this on behalf of my parents. Under no circumstances should these untrustworthy, unscrupulous people be allowed to trade. They should certainly not be appearing on Check a Trade, which is... See more

Rated 5 out of 5 stars

Our roof looks stunning - like a completely new one! Enzo and Luke were very professional, courteous, tidy and careful with our property, plants etc. They both worked very very hard in the scorching h... See more

Rated 5 out of 5 stars

We were concerned initially about how good the company was, never actually seeing any actual examples of the work first hand. However our fears were soon dismissed as the process began. The scaffoldin... See more

Company details

  1. Roofing Contractor

Information provided by various external sources

Home improvement, replacement roofs, new driveways, wall & roof coating. External solutions to weather proof your home and protect from the elements.


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All reviews

(251)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Roof refurbishment

I have no problems recommending this company although i had a few small issues to start with but these were soon rectified and i have to say that all the people i had dealings with were the most polite and helpful you could ever speak to from the workers to the management.
Although they may not be the cheapest but i have to say the roof looks fantastic and i hope its a question you get what you pay for.
2-10-22
I regret giving this company a good review as they have proven to be unfit to trade as I tried to get them back to do some warranty work which was a complete waste of time as you cannot contact them, it appears that the company is still live and therefore the insurance backed guarantee is void.
I have since reviewed the trader and it appears this is how he works. AVOID.

1 February 2018
Unprompted review
Rated 5 out of 5 stars

I have no hesitation in recommending …

I have no hesitation in recommending the work, the manner of carrying it out and the after work support (snagging). As well as the roofing work I have used the group for wall remediation/weather proofing and for new pathways around the property. Satisfied customer!

11 January 2018
Unprompted review
Rated 3 out of 5 stars

Dissatisfied customer

A Roofshield rep came to see us on 29 August 2017. We agreed to go ahead and paid a deposit of £725 at that time. Two days later we decided to cancel and phoned the office in Stevenage. We were told that we would be refunded as per their literature, which said 14 days. We duly sent off the appropriate cancellation form to Roofshield Solutions. Todate we have not been refunded after many phone calls and emails, and promises of "cheque in post". We certainly would not recommend this company to anyone. Mr and Mrs Jones of Somersham.

23 December 2017
Unprompted review
Rated 2 out of 5 stars

Farewell, communication

Following the good experience of having our roof renovated, we agreed to have our side walls sealed by Roofshield Solutions with Secotherm. This has had a far less happy outcome.

The workmen arrived as scheduled, were courteous and polite, and completed the work within the day. Unlike the previous occasion though, there was no quality control follow-up. We noticed subsequently that the whole gable barge-board was badly stained: it was clear that this had occurred when the pressure hose used to clean the brickwork had caught the newly painted roof tiles, and the paint had run. We tried to contact Roofshield Solutions on the telephone number on all their advertising material (including the board they erected at our gate) but only got an answering machine. Two messages were left: neither got a response. On the third day we did speak to someone who passed a message on, and someone did contact us: it was agreed that the workman would return to clean the barge-boards, but he was apparently “off” for two days. Ten days later, we still haven’t heard about when they will return. In the meantime, the guarantees for the work on roof and gable arrived. Both guarantees have incorrect names and other details: while we were led to believe the Secotherm sealant would be guaranteed for 20 years, the document we were sent specifies only 10 years, and does not mention Secotherm, only “Insulation Crème”, whatever that is. There has been no further communication: further attempts at phone calls and leaving messages have so far been to no avail. It would seem that once this firm have your money they are no longer interested.

6 December 2017
Unprompted review
Rated 5 out of 5 stars

The technicians were punctual

The technicians were punctual. They took all necessary precautions to protect the property and that I should contact my neighbor to let them know work was going on.
They kept me informed throughout the process. I am happy with the finished result.

4 December 2017
Unprompted review
Rated 5 out of 5 stars

There were two teams involved in the …

There were two teams involved in the overall job and both teams worked extremely hard. They stayed until the day's work was completed and, although there was a return to tidy better, they worked extremely hard. Weather had an effect on completing the job, however, anything that needed rectified was done speedily and happily by both teams. The product is excellent, is smart and well applied. And I look forward to the years ahead with an outstanding product.

27 November 2017
Unprompted review
Rated 5 out of 5 stars

Good quote

Good quote, excellent lads, very thorough, however leaving a site as clean as found very difficult given the nature of the job. Well done though, and I would highly recommend Roofshield

27 November 2017
Unprompted review
Rated 5 out of 5 stars

Communication with all employees of the …

Communication with all employees of the company has been excellent and we were kept informed of all appointments and arranged work at every step.
We are very pleased with both the quality of the overall workmanship and the end result. Much admired by our neighbours!

24 November 2017
Unprompted review
Rated 2 out of 5 stars

Roofshield Solutions ltd

I received advertising material from this company and arranged for their representative to carry out survey.
He arrived on time and after explaining the roof shield system, he wanted to me to sign up for the special offer. I reminded him that I wanted a "No obligation" quote as advertised by his company .At this point he measured up my roof quickly and left saying I would receive a quote in the post. The quote never arrived.
I called the head office in Stevenage and spoke to a member of their sales team who promised to call and get a quote in the post. No call, no quote!

I have made further enquiries with the company concerned but they could not provide me with details of any houses they have treated in my area. (County of Kent)

Carefully check any company. More importantly customer reviews. G.P.Baker

23 November 2017
Unprompted review

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