Service was as stated with delivery on time, highly delighted. I will be making another order soon to complete my roof which will be over £500 excluding VAT.. My order will have been made in two so... See more
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Review summary
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I needed two extra packs of tiles, they delivered within 36 hrs of order- even went to warehouse during call to check availability. Above and beyond service.
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Roofin ,it’s fantastic product with affordable price,also quick delivery service.we love the products.
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Good product at a good price with quick delivery Slight problem but phoned and everything sorted quickly and efficiently. Thanks
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Company details
About Roofin Online Store
Written by the company
At Roofin we offer nationwide delivery and everyday low prices on a fantastic range of roofing and construction materials online.
We're a well established and family run business, so when you purchase via the Roofin Online Store, you can rest assured that our customer service team will endeavour to help with your enquiry.
Contact info
Unit 3,York Avenue, , BB4 4HX, Haslingden, United Kingdom
- sales@buildinstores.co.uk
- roofin.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Roofin Online Store
Hi William, Thank you so much for this fantastic 5 star review. Its wonderful to hear our customers have had great service while shopping with us at Roofin . Kind Regard's Lorraine :).
Best service
Best service , I couldn't ask for better. Elaine was a great help. Delivered when said and cheap as chips.
21 April 2023
Unprompted review
Reply from Roofin Online Store
Hi Steven , Thank you for taking the time to leave this 5 star review. We aim to offer the best price at Roofin for all our customers. Kind Regard's Lorraine :)
I needed tiles for my park home roof…
I needed tiles for my park home roof which weren't easy to find so I was very pleased to be able to purchase them from Roofin Online. They were delivered quickly and safely but I think the delivery charge of £36 for 6 tiles, was extortionate. I had a tarpaulin delivered on the same day from a different company which weighed more than the roofing tiles and postage was only £4.99.
There is no justification for charging this amount of money.
26 April 2023
Reply from Roofin Online Store
Hi, Thank you for taking the the time to leave your feedback.
I'm sorry you feel the delivery cost was high, unfortunately this delivery cost is set by our supplier and reflects the weight and size of these roofing tiles.
We do give all delivery cost up front before the order is placed, giving our customer's the opportunity to source materials locally if they don't wish to pay delivery costs. However, we always offer our lowest prices upfront, so even with delivery factored in, we are the cheapest place in the UK to buy Metrotile products from.
Many Thanks Lorraine :)
Restored my faith in online buying!
This is an unknown supplier and I was sceptical at first. The direct delivery took a bit longer, but Lorraine in customer services was an absolute star and did exactly what she said she would. I'm very impressed with the price I paid but also that there was instantly a helpful person there to help when I needed to speak to someone.
12 May 2023
Unprompted review
Reply from Roofin Online Store
Hi Sarah, Thank you so much for taking the time to leave this 5 star Review. We pride ourselves on providing great service and its fantastic to hear our customers feedback. Kind Regard's Lorraine :)
Easy to order & very quick delivery…
Easy to order & very quick delivery plus kept me informed with order processing & delivery times
26 April 2023
Reply from Roofin Online Store
Hi Mick, Thank you for taking the time to leave this 5 star review. It truly mean's so much to us all :) Kind Regard's Lorraine.
Happy Customer
Website easy to navigate. Customer service excellent. However, issues with delivery due to courier. Promp
t action by Customer Service and delivery received on the day in question, thanks to their efforts. Not an easy task on a Friday afternoon and Bank Holiday weekend. Thank you for all of your help.
27 April 2023
Reply from Roofin Online Store
Hi Sharon, Thank you for taking the time to leave this fantastic review, our team work hard to ensure our site is easy to navigate, we are glad to know the effort is appreciated at the customer side. Thank you :) Kind Regard's Lorraine.
I was told by the lady at Roofin I…
I was told by the lady at Roofin I would be notified before my delivery was due, however I wasn't and I wouldn't have chosen to leave the tiles on the street, but fortunately I'd just returned and was able to get things put in my garage. But as usual the lady at the help desk at Roofin was helpful with my order.
24 April 2023
Great product delivered on time.
26 April 2023
Reply from Roofin Online Store
Hi Joanne, Thank you for taking the time to leave this 5 star review. It mean's a lot to us all at Roofin knowing our customer's have had a great experience while shopping with us :) Kind Regard's Lorraine.
Excellent store and will be back!
Excellent website, very efficient and speedy delivery. Thankyou!
25 April 2023
Reply from Roofin Online Store
Hi Nigel, Thank You so much for this fantastic review. We look forward to your custom again :). kind Regard's Lorraine.
Quick response to an issue
19 April 2023
We've been very pleased with the…
We've been very pleased with the product, suiting our needs to make a grass and wild flower driveway . We've been happy with communication and prompt delivery.
25 April 2023
Reply from Roofin Online Store
Hi Jennifer, Thank you so much for taking the time to leave this 5 star review. We are thrilled that you are so happy with the Supagrid's you ordered :). Kind Regard's
Great service great delivery
23 April 2023
I ordered 10 pieces of 2 meters sheets…
I ordered 10 pieces of 2 meters sheets and 5 pieces of 1 meter sheets. Delivered 15 pieces of 1 meter.
23 April 2023
Reply from Roofin Online Store
I'm sorry to hear about this, I can see that you already contacted our supplier directly about this on Saturday afternoon, obviously this was out of office hours so you wouldn't have received a response straight away.
I can see that they have replied to you first thing this morning confirming that the correct items will be dispatched today for delivery to you ASAP.
We're sorry for any inconvenience caused, but I'm glad that this was rectified so quickly for you.
Kind Regards, Daniel - Manager @ Roofin
Reply from Roofin Online Store
Thank You so much for taking the time to leave this great review. Kind Regard's Lorraine
Reply from Roofin Online Store
Hi John, Thank you for taking the time to leave a 5 star review. We are thrilled that you had a great experience shopping with us. Kind Regard's Lorraine :)
Very quick delivery and great price
18 April 2023
Reply from Roofin Online Store
Hi Ian, Thank you so much for taking the time to leave this 5 star review. As a small family run business it mean's so much to us all. Thank you :) Kind Regard's Lorraine.
Great customer service
We had an order and the wrong product was delivered, The guys at at Roof In were honestly a joy to deal with in terms of getting the correct product sent out and the other collected. I made 1 contact and they dealt with everything in a timely and professional fashion, amazing service and I go away a very happy customer. thank you again roofin.co.uk
24 April 2023
Unprompted review
Reply from Roofin Online Store
Hi Dive Technician, Thank you for taking the time to leave a 5 star review. As a small business it really mean's a lot to us to know our customer's have had excellent experience shopping with us. We look forward to serving you again :) Kind Regard's Lorraine.
Excellent service and product
I bought metrotile product at a reasonable price and delivery… Lorraine was helpful with additions to my order. Communication was excellent and delivered in 2 days. Product was excellent. I recommend this company 100%
21 April 2023
Unprompted review
Reply from Roofin Online Store
Hi David, Thank you so much for this lovely review, it truly mean's a lot :). I'm so glad we could help you, that's what we aim to do for all our customer's. Kind Regard's Lorraine :)
Everyone involved was very helpful with…
Everyone involved was very helpful with a complicated order. We are really satisfied with the product - great use of old wheelie bins.
17 April 2023
Unprompted review
Reply from Roofin Online Store
Hi Jeanette, Thank you so much for taking the time to leave a 5 star review . Customer satisfaction is our main goal here at roofin and it mean's so much to our team to know our customer's are receiving this. Kind Regard's Lorraine.
Great customer service
Great customer service! Vanessa was really helpful. Prompt ordering and dispatch aswell.
Thoroughly recommmended
17 April 2023
Unprompted review
Reply from Roofin Online Store
Hi Jan, Thank you so much for taking the time to leave a 5 star review. Its great to hear you have had a fantastic experience while shopping with us at Roofin. Kind regards Lorraine.
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